We stayed here last night unfortunately, the hotel is very run down and in need of some love. We arrived on Sunday afternoon only to be questioned about our booking and our heart sank thinking it was going to be another occasion of double booking. Once our booking was found, we were shown to our room, room 3. The bathroom was a joke, light hanging from socket above the shower, generally very dirty and the toiletries supplied where a half large bottle of bubble bath and shampoo which had obviously been used by other people. Large stain on the bedroom carpet, extension lead across the room, broken pullout bed which our 9 year old son had to sleep on. Generally outside areas vey untidy, decking very neglected.
I stayed at this hotel a few years ago and it was very nice and have eaten in the restaurant on many occasions with only good comments to make, hence I didn't feel the need to check tripadviser reviews before our visit but I will in future.
The hotel was very noisy due to creaking floorboards and doors banging. Coffee and tea in the corridor outside the room and was told by the owner lady that this was new health and safety rules, but we stayed in a better hotel 2 weeks ago and tea and coffee facilities in the room, think it is just another example of lack of customer service.
Having ventured out in to the corridor in my pj,s, I found all the cups dirty so had to wash before I could make a drink. This was the last straw, so we didn't even stay to try the breakfast and just left, thankfully never to return.
- Also Known As:
- Riverside Hotel And Restaurant
- Riverside Hotel Evesham
- Riverside Hotel & Restaurant Evesham, Worcestershire