Years ago, the Lygon Arms was part of the Savoy Group, and the service was second to none (as was the price), it has undergone several changes in ownership/management and from our recent weekend away, it appears to be getting better, although the service will never be what it once was. The hotel is beautiful, but if you want a big bed, then get a room in the new wing (ghastly in appearance, but they have king beds). The spa is in serious need of updating, which I think they have plans to do. But overall a bit dirty, a bit cold, and generally not inviting. However the massage I had there was wonderful with a great therapist. The food was fine - neither great nor horrible. But there are simple things like having a proper coffee maker in the room rather than a kettle and instant coffee that would go a long way to improving the overall quality of the hotel.
The staff were quite friendly except one episode when in the evening we were having a drink by a fireplace and the staff had allowed the fire to die down (not being at all attentive to the fact that we were in the room or even might need more drinks...example of the overall slip in service). My husband thought he was being helpful by adding logs to the fire, and no sooner had he done this but an employee rushed in and reprimanded him and accused him of trying to create a chimney fire. This public berating was completely unnecessary, and really spoiled our impression of the Valentine's evening we were having. The employee had many ways in which he could have handled this, and this was not the right one!
On the plus side however, Broadway as a town is lovely and much improved and is a fantastic place to take walks and look in shops.
- Official Description (provided by the hotel):
- Imagine a hotel where roaring log-burning open fireplaces hint at its roots dating from the 1300's. Picture a Great Hall Restaurant with a vaulted ceiling and original wood panelling built in the seventeenth century. Visit a hotel that has been coloured by the characters of history. At The Lygon Arms, with its 78 rooms you can stay in the suite that King Charles I once stayed in the night before the Battles of Worcester in 1651. See the carvings of John Travis' name on the arch of the front door, etched into the hotel's history in 1620. An historic hotel in the heart of Broadway with a typically Cotswolds history. Dine in The Great Hall, Barringtons our typical all day dining brasserie or have lunch, a coffee or a Cotswold Gin and Tonic in one of our many lounges. A spa , swimming pool and The Lygon Gardens await you but most importantly the team look forward to welcoming you. . ... more less
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- Also Known As:
- Barcelo The Lygon Arms Hotel Broadway
- Barcelo Lygon Arms
- Barcelo Hotel Lygon Arms
- Lygon Arms Broadway