Have stayed here twice before under previous management and enjoyed it. Not so this time. We only stayed one night but had booked for spa treatment on day of arrival and following day. We phoned in advance and asked if we could possibly have our room a little earlier than 2pm check in time as I had a treatment and would like to settle in before that. When we arrived at about 1.30 and asked about the room we were told by a rather rude receptionist that it wasn't ready as they had been full the night before and everyone had checked out late, not giving them enough time to clean the room. When 2 pm. came, my husband went to ask if the room was ready and I could hear the receptionist shouting at him The room was still not ready, but we were supposedly 'upgraded' to a room that was ready. It was then a rush to get unpacked and ready for my treatment.
After my treatment I went back to the room and we decided to have a drink from the bar. My husband went to get the drinks - martini for me- no ice available, they had used it all up at lunchtime for the champagne!!!
The meal in the great hall was very nice, although paying extra for coffee?? Looking at the number of people eating in the hotel I wouldn't have thought that more than about 20 rooms were in use, so why the bug fuss about us having a room a little earlier I don't know.
The following morning, breakfast was very good and I set off for my other treatment. I happened to mention that I had a Telegraph club card which the website showed a discount in the spa. They didn't know anything about it and said their manager would be in later in the afternoon! Not much good to me as checking out soon. He did make a phone call and said that it was an old offer but they would honour it as it was on the web. I asked about the treatment I had received the previous day 'oh no, you can't have anything off that as you have already signed for it' even though it was going on the general hotel bill and presumably the discount could have been given then.
I just felt that the general feel of the place felt as if they were trying to 'cut corners' and considering this is one of the mjost expwensive properties on their portfolio it did not come up to my expectations this time. If you are charging high prices I would expect better treatment than this.
- Official Description (provided by the hotel):
- Imagine a hotel where roaring log-burning open fireplaces hint at its roots dating from the 1300's. Picture a Great Hall Restaurant with a vaulted ceiling and original wood panelling built in the seventeenth century. Visit a hotel that has been coloured by the characters of history. At The Lygon Arms, with its 78 rooms you can stay in the suite that King Charles I once stayed in the night before the Battles of Worcester in 1651. See the carvings of John Travis' name on the arch of the front door, etched into the hotel's history in 1620. An historic hotel in the heart of Broadway with a typically Cotswolds history. Dine in The Great Hall, Barringtons our typical all day dining brasserie or have lunch, a coffee or a Cotswold Gin and Tonic in one of our many lounges. A spa , swimming pool and The Lygon Gardens await you but most importantly the team look forward to welcoming you. . ... more less
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- Also Known As:
- Barcelo The Lygon Arms Hotel Broadway
- Barcelo Lygon Arms
- Barcelo Hotel Lygon Arms
- Lygon Arms Broadway