I stayed here with my young son on 22 March 2013. The en suite's toilet was blocked and it stank. I asked for it to be cleaned as soon as I arrived and though they promised it would be done asap, it was still like that 3 days later. When I complained they turned the heating off. The temperature was freezing and it was snowing. Throughout the entire stay, we were given only ONE towel. The glasses and cups provided were filthy. When I asked for a different room they said it was completely booked out even though it was empty. The 'breakfast' was stale bread and wrinkly apples with the same jug of old juice trundled out each morning covered in cling film. When I asked the staff their names, they refused to tell me and when I asked for a legal receipt they could not provide one.
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- Also Known As:
- Oscar Hotel Windsor