If someone was staying in Windsor for just one night then I'd recommend here if they could get a good deal. You couldn't ask for a better location. I just stayed here for 3 nights with my husband - who is here for two weeks - and it was very poor. This hotel could be so much better if they paid attention to the little things.
Our room had incredibly slow wifi. In order to use the Internet I had to leave the room and stand in the hall. The lighting was poor and two of the lights weren't working. There was a dead insect glued to our window and the room was dusty; it needed a very good cleaning. The breakfast was nothing spectacular. Every day our toast was really burnt. I didn't want to send it back because I thought that was a great waste. The staff at breakfast were friendly. The bed in our room was so soft we could feel the springs, there was absolutely no support. I still have a very sore back from sleeping in the awful bed!
On my last day there I asked if there was a comment card and the woman at reception did ask if she could help. I wrote my comments first then returned the card. I explained about the wifi and lights and she said nobody had mentioned the wifi not working (I've seen at least one review here mentioning that other guests had found it to be poor) and suggested I had to flick the light switch in the other direction.....it really just needed a new bulb!
We asked for my husband to get a new room because he needs wifi to do his work. He says his new room is a lot smaller, I don't know if the wifi is better. If his experience this week much better, I will write a second review on his behalf.
- Official Description (provided by the hotel):
- Important note about Stables Spa: The hydro pool and sauna are closed for maintenance. The steam room is available on a complimentary basis. The Rasul chamber, 5 treatment rooms and retails areas remain open as normal. ... more less
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- Also Known As:
- Harte And Garter Hotel
- Harte Garter Hotel