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“Disappointed”

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Clarion Collection Harte & Garter Hotel & Spa
Ranked #8 of 17 Hotels in Windsor
Colne, United Kingdom
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed April 27, 2013

Normaly stay at the Oakley Court Hotel which I like vey much but a bit out of town.Been meaning to stay here fo a while due to its location.The first room they put us in only had a 3/4 bed after complaining they moved us straight away into a proper room instead of the broom cupboard room felt dated and no effort or thought into the decor .The window is broken and can be fully opened on the 3 rd floor mind the children don't disappear while your in the bath ! .Phone not working in hotel room properly.Breakfast was good value at £10 a head until I tasted it shocking food only thing edible is beans and toast don't know how professional (so called ) chefs can get a breakfast to taste so bad! Then after serving the rubbish put a service charge on the bill for getting the food yourself what a joke I know the hotel is in a nice position but stay somewhere else it's not worth it.

Room Tip: Choose a different hotel
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick D, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, May 1, 2013
I was very disappointed to read your comments regarding your recent stay. We take guest feedback extremely seriously and take appropriate action accordingly. I would like to take this opportunity to thank you for your comments and would like to assure you that we have taken appropriate actions so that this situation never happens again.

Kind Regards,

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,427 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
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English first
London, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 21, 2013 via mobile

Friendly staff, very comfortable room with perfect view of the castle, great breakfast and even a packed lunch. And a great deal too. Highly recommended. The best location in Windsor, right beside the central station and shops. Most of all it was the friendly staff who made the difference. I felt very welcome. The recent refurbishment has made it all feel fresh

Stayed April 2013, traveled solo
Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick D, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, April 24, 2013
Thank you for taking the time to feedback your experience. We always strive to deliver a great experience for all our customers so your review is greatly appreciated.

Kind Regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 16, 2013

Traditional style hotel right opposite the castle, 1 minute from train station. We stayed overnight as a family on a trip to Legoland. Shuttle bus stops right opposite the hotel. The family room we were allocated was huge (number 2), nicely decorated, very comfortable beds, bathroom with both a shower and bath. Good choice of options for breakfast but was served however, not a buffet. Service was slow so allow adequate time if tied to a schedule.

Room Tip: Ground floor family rooms roomy.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bronagh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick D, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, April 24, 2013
Thank you for taking the time to feedback your experience and to also comment on our lovely décor.
I am sorry about the breakfast service; I can assure you that your comments have been discussed with the restaurant manager and team.
Thank you very much once again for your feedback. We hope to have the pleasure of welcoming you back in the near future.

Kind Regards,

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 15, 2013

1 hour away by train to central London.
Good rooms with excellent beds and breakfast.
Friendly staff.
Near train station (5 min. walk), shops all around, view to castle.
Changing of the guard passes in front of the hotel.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovrek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick D, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, April 24, 2013
Thank you for your feedback regarding your recent stay at the Harte and Garter hotel and spa. I hope it was everything you expected and more.
Thank you so much for staying with us. We hope that next time you visit Windsor we will still be your first stop.

Kind Regards,
The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 14, 2013

This was one of our last stops on our tour of England and we loved it. Directly opposite Windsor Castle and close to all shops. The theatre and bars are on your doorstop.

A little noisy of a night time but not to bad. Breakfast an additional extra.

Overall excellent!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick D, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, April 24, 2013
Thank you for taking the time to feedback your experience. We always strive to deliver a great experience for all our customers so your review is greatly appreciated.

Kind Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
camborne
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

this place felt very much liked you had gone back in time .when cakes were presented on very elegant tiered plates. lovely sandwiches no crusts of course, all very regal .....and .for those of us who cannot eat gluten ,they had some lovely dishes meats and fish ,all wonderfully cooked and elgantly displayed......the atmophere was of a past era just perfect to finish off a visit to the castle....the prices were not cheap ,but you did get what you paid for well worth a visit...

Room Tip: this hotel is in a perfect location if you need to stay overnight here after a visit to the castle
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lynn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick D, General Manager at Clarion Collection Harte & Garter Hotel & Spa, responded to this review, April 24, 2013
Thank you for taking the time to feedback your experience. In particular, we would like to thank you very much for your kind comments regarding food presentation.
Thank you very much once again for your feedback. We hope to have the pleasure of welcoming you back in the near future.

Kind Regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed April 10, 2013

The Hotel is in perhaps the best location in Windsor ! Rooms overlook the Castle and its main entrance, so HM can wave as she drives past if youre standing by your window. Its also convenient for great shopping on the left or the right of the Hotel, and features a dreamy spa connected (via a bit of a labyrinth, it must be said !) to the Hotel.

Service was great, friendly and cooperative, and the rooms clean and well kept .. though I wouldnt rate this as the most classy or premium property I've stayed in over the past several months.

Breakfast left a little bit to be desired (sorry - buts thats an imortant one for me !), but at the other end of the day, the bar customer service was fantastic !

Room Tip: Ask for a room facing the castle - there's not much to look at, or to really provide any unique...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Harte & Garter Hotel & Spa

Property: Clarion Collection Harte & Garter Hotel & Spa
Address: High Street, Windsor SL4 1PH, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Collection Harte & Garter Hotel & Spa 4*
Number of rooms: 98
Official Description (provided by the hotel):
Important note about Stables Spa: The hydro pool and sauna are closed for maintenance. The steam room is available on a complimentary basis. The Rasul chamber, 5 treatment rooms and retails areas remain open as normal. ... more   less 
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Also Known As:
Harte And Garter Hotel
Harte Garter Hotel

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