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“Very Nice Hotel with Character”

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 17 Hotels in Windsor
Certificate of Excellence
Oak Hill, VA
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very Nice Hotel with Character”
Reviewed August 15, 2009

An old coaching hotel in the center of the Windsor high street that has been updated with all the modern amenities. We arrived early for a one night stay and, not unexpectedly, the queen room we reserved was not ready. So we went off and visited the castle (only two blocks away) and did other touristy things, and when we returned we had been upgraded to a spacious suite. The bedroom was large and well appointed, as was the bathroom, which had separate bathtub and shower and Molten Brown products. The sitting room overlooking the High Street could have been in a club (two couches, books in built-in bookcases surrounding the fireplace, etc.), and came complete with a small refrigerator with bottled water and a decanter with a small amount of what I think was good quality whiskey in it -- a nice touch. The people at the front desk were friendly and helpful with restaurant suggestions, and the breakfast (included) was excellent. There has been a hotel on the site for centuries, according to the hotel's literature, expanded several times and modernized. The hotel is also an easy walk from the central railroad station.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xalbguy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
abu dhabi, united arab emirates
Level Contributor
165 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed August 10, 2009

This was our fifth year to stay in Windsor Castle Hotel in the summer. We stayed 4 nights on our way to the U.S. from Abu Dhabi and 4 nights on our way back. The rate was exceptionally good this year and I actually booked 3 rooms for my family of 5, 2 connecting and 1 separate. Adele the front desk clerk is always lovely and nice and she did a great job finding us the right rooms. The people in the restaurant and concierge always remember us when we stay which is nice. The bathrooms had been redone since the last time we were there. The location is great right by high street and the award winning shopping of windsor. We ordered room service many times and it was great and came within 1/2 hour. The hotel feels just like home, the beds are comfortable , the staff friendly and we have everything we need right there. Thanks again.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alibeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
2 reviews
Reviewed August 8, 2009

Spent a special birthday visit at this hotel From the moment we arrived at the swift & pleasant check in, to be told we had an upgrade was wonderfull This is a classy hotel of the old style And the best full English you could wish for. It is in a prime spot within sight of Windsor Castle ,and if you have a room facing the street you may have the thrill of the Changing of the Guard Parade (with band ) walking right beneath your window
~ Magical ~ Do try.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacaranda43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 8, 2009

I choose this hotel as it was rated as number one on the tripadvisor site; what a mistake. It is a shoddy hotel in a poor condition with an unpleasant odour throughout. The rooms are small and extremely stuffy and ended in a migraine for myself during the trip. The housekeeping service is very poor; the bin had not been emptied before our arrival and the bed making was non existent. The only redeeeming features were the location and a reasonable breakfast. I definatley would never return to this sham of a hotel

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holly092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 25, 2009

I stayed at this hotel for 4 nights in July 2009. Excellent location - just next to the Castle and other attraction. Guard passes by it during their daily ceremony at about 11 a.m. The hotel itself is charming but starts showing its age. It is still at that poit where small dents and cips do not annoy, but if they do not remodel it in the next few years, the overall condittion will become an issue. Breakfast is good and was included in my rate. I arrived early from Canada and my room was not ready yet, apparently you can secure early check-in if you call tehm in advance. This costs 25 pounds though. They were very accommodation though and I got my room at about 11 a.m. without any additional charges.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGM_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 15, 2009

The building is just across the Windsor town hall and castle, excellent location, shops and restaurants within a few meters. Courteous staff. Room service alright. Breakfast OK but expensive.

  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank netbakter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 9, 2009

I have stayed at the Castle Hotel on a number of occasions, including one stay of several weeks. The hotel is in an ideal location on the high street in Windsor, in easy walking distance of Windsor Castle, the train station, and many of Windsor's restaurants and shops. Having stayed here for an extended period of time, I came to really love it for its friendly and helpful staff, the mix of classic and contemporary furnishings, and the little pleasant touches like the biscuits and tea in the room. The hotel bar is a peaceful place to eat, talk, and work, with wireless internet access. I felt very at home here and especially loved being able to walk past the castle each day and enjoy the charming town of Windsor on evenings and weekends. Wagamama is just around the corner (oh, how I crave some Wagamama chili chicken ramen right now in my Chicago home!)

Stayed October 2007, traveled on business
Helpful?
Thank WanderingSusan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Hotel Windsor MGallery Collection

Property: Castle Hotel Windsor MGallery Collection
Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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