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“Good and pleasant dinner in a great location”

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 19 Hotels in Windsor
Certificate of Excellence
Reviewed September 12, 2013

I've eaten in this hotel for a business event and I must say it has been one of my best business dinner.
Food was good, not the best one I ever had but definitively well prepared and presented, more wines did not let me awake during the night. And this says a lot for who knows biz dinners.
I could find excellence in two aspects at least:
- location: right in front of the Windsor castle, the venue is a mix of old style and biz needs.
- Waiters kindness and professionality. I'm gluten intolerant, they knew in advance and treated me with courtesy, providing a separate meal but completely similar to the one served to other people. That is really professional to me.

  • Stayed: September 2013, traveled on business
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Thank anfienga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 13, 2013

Dear anfienga,

Thank you for your review, I am pleased you enjoyed your dinner and stay with us and will be pleased to share your feedback with the team. I hope we can welcome you back to the hotel in the near future.

With effect from the week commencing the 10th June the hotel has introduced car park charges for residents. The charge applicable to all guests bringing a car with them is £10 per day which is still the best value parking available in Windsor.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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949 - 955 of 1,731 reviews

Reviewed September 11, 2013

We have just spent 14 days of pure luxury, at a wonderful hotel in a historic location.
The staff are inpecable/ nothing is left out, the rooms/housekeeping ALL of the highest standard, the food is out of this world, the breakfasts are well renowned just you wait and see.The lounge bar is great for a drink/ meal or a special Afternoon tea which this hotel is famous for, the resturant serves we feel the best food in Windsor and I am sure you will not be disappointed. The location of the hotel with private PARKING, is opposite the Guild Hall, and from the front bedrooms you have the iconic view of the round tower and all the Castle lit up at night quite magical,you dont need transport as you are straight out onto the High St, ideal for special shopping, Windsor has top London Shops there, and on a nice day a short walk to the River Thames for a lesurely boat ride, we love Windsor and The Castle hotel lthank you for making our holiday so special

Room Tip: If you want a iconic view ask for the front of the hotel this is the original building full of chara...
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  • Stayed: August 2013, traveled with family
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1  Thank Thorpefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 12, 2013

Dear Thorpefamily,

Thank you for your wonderful review of the hotel. On behalf of the team thank you for your positive feedback and for taking the time to complete a review. We all look forward to welcoming you back to the hotel later in the year.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

Stayed at this hotel for 1 night only, our room was not great and we had the impression that we were probably given one of the worst rooms possibly in this hotel, nº 405. Shower was terrible, hardly any water coming out of it, room and bathroon very outdated, stains on sofa, carpet. overlooking the car parking, we really couldnt have stayed longer than a night. Staff upon check-in were not over friendly but professional. Breakfast, vast but very busy, lacking quality and flavour.
We would like to return soon to Windsor but definetely would need a better room as ours was not of a 4 stars standard.

  • Stayed: September 2013, traveled as a couple
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Thank LondonDaniela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 12, 2013

Dear LondonDaniela,

Thank you for posting a review after your your recent stay with. Please accept my apologies that your stay with us was not up to our usual standard I will discuss your feedback with the team and ensure we make the necessary improvements. I hope we could welcome you back to Windsor in the future to have the experience I know we can deliver and to which many of our reviews testify.

With effect from the week commencing the 10th June the hotel has introduced car park charges for residents. The charge applicable to all guests bringing a car with them is £10 per day which is still the best value parking available in Windsor.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

We stayed for one night only , but we arrived early and it was no problem to leave our car in the car park , where it stayed until we left the following afternoon. As every else says, the hotel is right in the middle of windsor high street, so a great location . . It was our wedding anniversary and they made a lovely surprise dessert for us. Breakfast was huge, everything you could possibly want. Our Bed was very comfy -what more can you ask for . The staff were lovely and very helpful when we asked about places to go etc.

  • Stayed: August 2013, traveled as a couple
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Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 12, 2013

Dear Mary H,

Thank you for posting a review following your recent stay with us. Thank you for your kind comments which I will be happy to share with the team, I was pleased that you enjoyed your wedding anniversary with us. I hope we can welcome you back to Windsor in the near future.

With effect from the week commencing the 10th June the hotel has introduced car park charges for residents. The charge applicable to all guests bringing a car with them is £10 per day which is still the best value parking available in Windsor.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

Visited Windsor for the first time,what a lovely place..Stayed at the Windsor Castle Hotel with husband and two 11yr old girls.The location was fabulous,right in the centre and easy access to shops,cafes,pubs and Train station. What really made the holiday was the superb accommodation and excellent customer service provided by the staff. The rooms we stayed in were outstanding,beautifully furnished,cleaned,beds re-made to a very high standard every day. The staff were amazing,so helpful,nothing was too much trouble.I cannot say enough in praise of our stay there,but cannot finish without mentioning the Breakfast....it would be easier to mention what was not available each morning,it was a feast not to be missed. Highly recommend this Hotel to couples and families. We will definitely be going back !!!!!!!

Room Tip: We stayed in the Mews.
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  • Stayed: August 2013, traveled with family
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Thank vicky p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 11, 2013

Dear vicky p,

Thank you for posting a review following your recent stay with us. Thank you for your comments, I will be delighted to share these with the team and we hope we can welcome you back to Windsor in the near future.

With effect from the week commencing the 10th June the hotel has introduced car park charges for residents. The charge applicable to all guests bringing a car with them is £10 per day which is still the best value parking available in Windsor.

Kind Regards,
David Hayden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

Great location right in the centre of town. Missed the car park first time round so made a little detour and parked easily. Hotel was busy with weddings etc but rooms were very quiet. No lift in our building but only had to carry cases up one flight. Check in was very busy so had a little wait. Had an issue with room keys and after 4 keys finally got one that worked but then the next day it didn't work, not a big deal. Some language issues at check in and check out as most of the staff were not locals. Especially when our friends, who had a foreign credit card, asked to have their bill charged in local currency but the receptionist charged it in dollars at a very unfavourable exchange rate costing them about 20 dollars more.

  • Stayed: September 2013, traveled with friends
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Thank WeeLuv2Travel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 9, 2013

Dear WeeLuv2Travel2,

Thank you for posting a review following your recent stay with us. Please accept my apologies for the issues with the keycards and also in relation to the error on our side with the credit card transaction. Please be assured I will follow this up with the team and ensure any necessary training is carried out.

With effect from the week commencing the 10th June the hotel has introduced car park charges for residents. The charge applicable to all guests bringing a car with them is £10 per day which is still the best value parking available in Windsor.

I hope we can welcome you back to Windsor in the near future.

Kind Regards,
David Hayden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

Stayed for 3 nights in this hotel on a recent business trip= Sept. 2-5. Hotel is on Windsor High Street across from Windsor castle. Easy walk to local restaurants and pubs. I stayed in a room on the 1st floor (2nd floor for Americans) that overlooked the high street. Comfortable bed and immaculately clean room. Some minor street noise, but generally very quiet. Staff were helpful and courteous. Breakfast was included in the price and was buffet, with plenty of hot and cold choices. I would certainly stay here again.

  • Stayed: September 2013, traveled on business
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Thank ZurichDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded September 9, 2013

Dear ZurichDiver,

Thank you for your feedback following your recent stay with us. I was delighted to read you had a good stay with and will ensure I share your feedback with the team who I know will be encouraged by this. On behalf of all of the team I hope we can welcome you back to Windsor in the near future.

With effect from the week commencing the 10th June the hotel has introduced car park charges for residents. The charge applicable to all guests bringing a car with them is £10 per day which is still the best value parking available in Windsor.

Kind Regards,
David Hayden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
Price Range: $158 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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