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“Lovely Hotel and lovely staff”

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 19 Hotels in Windsor
Certificate of Excellence
Reviewed March 20, 2013

We stayed here for my husbands birthday in March, I'm so glad we chose to stay here great location, with a private car park which is free for guests, beautiful room and very nice professional staff. This is a chain Hotel with a privately owned feel the decor and feel of the hotel are wonderful. The food was amazing. if your looking for a nice Hotel opposite Windsor castle this is the place for you. We booked direct with the hotel rather than on a website, feel we got a better deal. Thank you to everyone who made our stay so wonderful. We hope to return again and will recommend to friends & family.

Room Tip: We got an upgraded room was worth the money
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  • Stayed: March 2013, traveled as a couple
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1  Thank LondonBerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear LondonBerd,

Thank you for posting such a positive review following your recent stay with us. I will be delighted to share your feedback with the team who I know will be pleased that you had a wonderful stay with us. We hope we can have the pleasure of welcoming you back in the near future.

Kind Regards,
David Hayden
General Manager

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1,086 - 1,092 of 1,717 reviews

Reviewed March 18, 2013

Stayed here this weekend for a Murder Mystery night. Lovely Hotel with free parking, which was fantastic as we were directly across from Windsor Castle. Really nice room. Very clean. Nice bathroom. Dinner in the evening was delicious and the breakfast was great. Very good selection of hot and cold food and juices to choose from. I would definitely stay here again.

  • Stayed: March 2013, traveled with family
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Thank ironfoil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear ironfoil,

Thank you for your review and given you would definitely stay here again we delivered what we aim to acheive for all of our guests. I hope we can welcome you back in the near future.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Stayed here one night for a murder mystery weekend lovely hotel in prime location. Dinner and breakfast was lovely will revisit next time in area. Room was very nice and clean bathroom just a little small bit not a problem. Staff were all very friendly and free parking for the weekend was very good bearing in mind hotel is right opposite the castle.

Stayed: March 2013, traveled with friends
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear Karen W,

Thank you for your review. On behalf of the team thank you for your comments and we look forward to welcoming you back in the near future hopefullly.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

stayed at this hotel on a travelzoo deal where you got dinner,bed and breakfast.The hotel is in a central location and very nice with free parking!! i was very pleased that our room was in the main building as it has so much history. the room was quite small with no view but still very nice with a nice large bathroom. Dinner was a set 3 course meal and was excellent!! as was breakfast!! credit to the chefs. staff were very friendly. would recommend this hotel.

  • Stayed: February 2013, traveled as a couple
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1  Thank cazzamole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear cazzamole,

Thank you for your review and postive comments about your recent experience with us. I will be delighted to share your feedback with the team. I hope we can welcome you back soon.

Kind Regards,
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

Lovely location, very friendly staff and the most fantastic breakfast ever. Only negative comment bathroom had dust all over the towel rail, but nothing to spoil a stay. Bonus of plenty of free parking and as the hotel is right by the castle in the centre of Windsor you can't ask for more!

  • Stayed: March 2013, traveled on business
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2  Thank MrandMrsB451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear MrandMrsB451,

Thank you for your recent post about your stay. We hope to welcome you back again soon.

Kind Regards,
David Hayden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

We had an enjoyable stay at The Mercure Windsor Castle Hotel. We found the staff friendly and helpful and our room was clean and spacious. There was plenty of free parking and the hotel is ideally situated just opposite the castle. The room rate is just about what you would expect for this type of hotel although there was some question on check in as to whether breakfast was included in this rate despite being clearly shown on the booking conformation. However we heard no more about it and no further attempt was made to charge us for this. All in all I would recommend this hotel and would not hesitate to stay there again.

  • Stayed: March 2013, traveled as a couple
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1  Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear Chris J,

Thank you for taking the time to post a review following your recent stay with us. I will be pleased to share your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards.
David Hayden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Had Sunday lunch here and found the food good and service very good. Would recommend it. Staff friendly and very neatly turned out.We were due to stay at hotel but due to unforseen circomstances this never happened much to my disappointment.

Room Tip: Didn't stay in hotel just used the restaurant
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  • Stayed: March 2013, traveled with friends
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    • Location
    • Service
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this reviewResponded March 21, 2013

Dear John P,

Thank you for your recent post about your experience in the restaurant with ourselves. I hope we can welcome you back to stay at the hotel in the near future.

Kind Regards,
David Hayden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
Price Range: $163 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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