We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“christmas”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Castle Hotel Windsor MGallery Collection
Ranked #3 of 17 Hotels in Windsor
Certificate of Excellence
Essex, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“christmas”
Reviewed December 31, 2012

we have just stayed at this hotel over christmas we arrived on sunday 23rd for four days. hotel is in excellent position for everything shops, restaurants, pubs. the room was fantastic we could see changing of the guard from our room food was very good staff were very helpful a very special thanks to Albert the restaurant manager who done so much to help the guests with anything they required the only thing i feel that could have been better was lack of entertainment christmas night the quiz was good and funny but some sort of music would have been better maybe price of drinks for guests could have been better value bit pricee

Room Tip: ell worth extra for room at front
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B4075ILpeterg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, January 2, 2013
Dear heatherharris,

Thank you for taking the time to post a review following your recent festive break with ourselves. I will be delighted to share your feedback with the team and in particular with Albert whom you mentioned personally. Please be assured we will review all of the feedback from our customers recieved over this period to ensure we incorporate it in to our planning for next year.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,640 reviews from our community

Traveler rating
    745
    533
    228
    88
    46
See reviews for
293
795
52
250
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (321)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rugeley
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 30, 2012

We have just returned from a fabulous three night stay at The Windsor Castle Hotel. The staff were very helpful and friendly. The food throughout our stay was excellent, and the tables were always laid out beautifully. Father Christmas paid us a visit and delivered wine, chocolates and smellies to our room, a lovely touch! We went to St George's Chapel for Midnight Mass, a stunning building, and a beautiful service, such a delightful start to Christmas.We were entertained by a Frank Sinatra type singer, a harpist, and Andy, the bar Manager, hosted a quiz, great fun. Our room in the annexe,( accessible via an internal bridge,) was comfortable and clean, and very well equipped with extra pillows, blankets, iron, trouser press, plus laundry service. Bathroom could have benefited from being a little larger. Reasonable selection of wines and good choice of main courses. Excellent breakfasts, just a short wait on one day - coffee supplied during wait!

So, thank you all at The Mecure Hotel Windsor for making our first Christmas away from our family a most enjoyable and memorable one.

The only minor criticism that I have is of the man who was looking after the car park when we arrived, he looked very smart and efficient in his uniform, however, his manner left a lot to be desired he appeared to be grumpy and couldn't be bothered to say hello or welcome, he just pointed to where he wanted us to park. What a shame that this was our first impression of the hotel staff, fortunately the rest of them were first rate. Car parking facilities good.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, December 31, 2012
Dear Carol H,

Thank you for taking the time to post a review following your recent stay with us. I was delighted to read that you enjoyed your first Christmas away from the family and that it was a memorable and enjoyable one. I will ensure I share your feedback with the team and will also follow up in relation to your comments about the car park team. May I take this chance to wish you a prosperous New Year and hope we can welcome you back to the hotel in 2013.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 30, 2012

I stayed one night on business in this traditional looking hotel in Windsors High Street. It just across the road from the Castle. Traditional for the most part with a big roaring fire place and individual rooms, although a colleague of mine stayed in the extension to the back of the hotel which he described as a bit Travel Lodge like.

Breakfast was tasty and plentiful, the staff were friendly. The best bit for sure though is access straight onto the High Street and it's shops and restaurants.

Room Tip: Ask for a room in the original part of the Hotel and not the annexe.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunLuvinCriminals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, December 31, 2012
Dear SunLuvinCriminals,

Thank you for taking the time to post a review following your recent stay with us. I was pleased to read you had a good stay with us and hope we can welcome you back to the hotel in the 2013.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 30, 2012

just returned from 1 night stay and dissapointed we didnt stay longer,loved the hotel and we were lucky to have a front room which was very spaciousand spotless.nice little touch was the espresso coffee machine which was the first time we have seen in a room .lovely big car park which was manned by a man in uniform which was nice as well,we never ate in hotel but 3 mins out the hotel and you have restaurants of every nationality you can think of.we ate in the cattle grid which did the best ribs ever,but we did book as its small and got very busy.we also used witherspoons which is also very near ,would have had breakfast in hotel but at £16 each we got 2 breakfasts for that price local,but that was the only fault with hotel and would deffinately stay again.

Room Tip: dont think it matters as its old building all floorboards were creaky but as it was a lovely hotel i...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, December 31, 2012
Dear sandra03071949,

Thank you for taking the time to post a review following your recent stay with us. I was delighted to read that you had a wonderful stay with us and will ensure I share your comments with the team. I hope we can welcome you back to the hotel in the New Year.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex england
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 28, 2012

Just come back from Christmas at the castle. We had a fantastic e time, food great staff lovely. The room was nice to but bathroom could do with being bigger but hey you don't live in it. Nice little touches like to prezzies when we got back to our room Christmas Eve and another one on the door handle when we went down to breakfast. Just one down side the prices at the bar we got two small bottles of peroni beer and it cost £11.00 totally over priced. But there was a small fridge in the room so we brought some drinks of our own. Would go back again plus own drinks lol oh one more thing the mattress on the bed is way to soft didn't sleep well the first nice but better the second. Nothing like your own bed.

Room Tip: We stayed in room 114 didn't get disturbed by noise at all
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 8Chrissie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, December 31, 2012
Dear 8Chrissie55,

Thank you for taking the time to post a review following your recent stay with us. I was delighted to read that you had a fantastic Christmas break with us and will ensure I share your feedback with the team and also follow up on the points you raised.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, CA
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 27, 2012

The Castle Hotel in Windsor is -- literally-- right across the street from Windsor Castle. Rooms are very comfortable and the hotel is charming. The lobby bar is inviting with a nice selection of wines and light meals. Lovely staff. It is lively, which is nice, although a bit on the noisy side if others are partying when one needs a good nights sleep. Close to great shopping, food and sights. I'd definitely go Back.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, December 28, 2012
Dear Virginia54,

Thank you for taking the time to post a review following your recent stay with us. I was delighted to see you had an enjoyable stay with and will ensure your feedback is shared with all of the team. I hope we can welcome you back to the hotel in the near future.

Kind Regards,

David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mainlinemadelyn
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 18, 2012

My husband and I have stayed at this property several times in the past years. Sadly, one was quite disappointing. However, given the wonderful location and the quality of the rooms and food, we spoke with the staff and were assured of an excellent experience! Every request and detail was accommodated and our two Junior Suites were just beautiful, as we had remembered. The staff was gracious and prompt. We highly recommend the food (the Rack of Lamb is a must!) and the Full English Breakfast is the best we have encountered. There are many extra touches, including fresh fruits, cheeses, and meats. We will be returning in 2013!

Room Tip: We greatly prefer the rooms in the original building.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mainlinemadelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, December 24, 2012
Dear mainlinemadelyn,

Thank you for taking the time to post such a positive review following your recent stay with us. I will be delighted to share your feedback with the team and was pleased to see that we delivered the experience I know we are capable of during this visit by you and your family. We look forward to welcoming you back to the hotel in 2013.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Windsor hotels
0.0 mi away
Macdonald Windsor Hotel
0.2 mi away
Sir Christopher Wren Hotel and Spa
2.9 mi away
The Oakley Court
The Oakley Court
#2 of 17 in Windsor
2,220 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Clarion Collection Harte & Garter Hotel & Spa
0.2 mi away
Travelodge Windsor Central Hotel
0.5 mi away
Holiday Inn Express Windsor
Show Prices
Show Prices
Show Prices

Been to Castle Hotel Windsor MGallery Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Castle Hotel Windsor MGallery Collection

Property: Castle Hotel Windsor MGallery Collection
Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Expedia, Cheap Tickets, Travelocity, Orbitz, TravelUp, Hotwire, Priceline, HotelsforEveryone, getaroom.com, HotelQuickly and HRS so you can book your Castle Hotel Windsor MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing