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“Lunch Visit Only- Not good food”

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Castle Hotel Windsor MGallery Collection
Ranked #3 of 18 Hotels in Windsor
Certificate of Excellence
Grand Rapids, MI
Level 6 Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Lunch Visit Only- Not good food”
Reviewed October 13, 2012

We were looking for lunch on a Friday afternoon in August after touring the castle; seemingly everyone was closed about 2:30pm, until we came across this hotel with 'food' advertised. We went in and were told the dining room was closed, but we could eat in the lounge/bar. The service was very spotty (we 'lost' our waiter for 30 minutes) and wondered if there really WAS food to be had. The presentation was gorgeous, the taste, not as good as it looked. We should have walked a little farther to city center for a restaurant that was really open. We did not stay in the hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Service
Helpful?
Thank ealistello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, October 17, 2012
Dear ealistello,

Thank you for posting a review following your lunch with us back in August. I was disappointed to read that your lunch with us was not up to our usual standard and apologise that this was not the case. Please be assurred we will discuss this as a team and ensure we take the necessary action to prevent a reoccurence in the future.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,683 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chelmsford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 10, 2012

Very pricy for what it is. Old and tired hotel. Standard rooms are quite simply rubbish and very noisy too. I would not recommend this hotel. Would rather have stayed in the travel lodge round the corner.

Room Tip: Choose a suite. Not a standard room.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elliott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, October 11, 2012
Dear Elliott D,

Thank you for your review following your recent stay with us although I am disappointed to read that you felt your stay with us was not up to your expectation. Please could I ask that you email or contact me to discuss your feedback further in order for me to understand what you feel we need to address as a team as generally our feedback is very positive as you will see by the number of excellent and very good scores we receive through Tripadvisor.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level 5 Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 8, 2012

Excellent location , friendly efficient reception staff , comfortable clean rooms a great place to stay . Marvellous breakfast buffet on offer and again staff were efficient and friendly. Cant wait to go back .

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kaye252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, October 9, 2012
Dear Kaye252,

Thank you for taking the time to submit such a positive review following your recent stay with us. I will be delighted to share your feedback with all of the team, in particular the reception and breakfast team who I know will be encouraged by this. I hope we can welcome you back to the hotel in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truro Cornwall
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 7, 2012

We entered the hotel enticed in by "cream tea" displayed on the menu board in the foyer and were surprised when, after waiting for several minutes, no one seemed interested in asking how they could help us. Eventually we did manage to attract the attention of a member of your staff and were shown asked to select table, which we did, and gave our order. Our order for tea was served spasmodically - and it was certainly not up to 4* standard. The scones, although freshly baked, were disappointing, and the small pot of jam was somewhat meagre for two people. It was mid-afternoon, so we hope we were simply unlucky in arriving between shifts. We are unable to comment on the rest of the hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Service
Helpful?
Thank Coral P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, October 9, 2012
Dear Coral P,

Thank you for taking the time to submit a review following your cream tea experience with us. Please accept my apologies for the service you received, please be assured this is not reflective of our normal service standards and I have spoken with the food and beverage team using your feedback to ensure that we deliver the service I know we can. I hope we can welcome you back to the hotel in the future to experience what I know is our usual standard of service.

Kind Regards,
David Hayden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level 5 Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 6, 2012

Reception staff very pleasant and helpful. Rooms comfortable, modern and clean. Food excellent- hot and cold buffet breakfast. Bar area and staff very nice. No faults with this hotel at all. Excellent location in Windsor and for going into London.

Room Tip: Back of the hotel away from the function room
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pampauljake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, October 9, 2012
Dear Pampauljake,

Thank you for taking the time to submit such a positive review following your recent stay with us. I will be delighted to share your feedback with the team who I know will be encouraged by it. I hope we can welcome you back to the hotel in the near future.

Kind Regards,
David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2012

Went with special deal via Travel Zoo

Nice hotel , clean and very comfortable room.
Free car park
Our deal included breakfast , wide variety available, cereals and the usual eggs & bacon etc , all were lovely.
Restaurant for dinner was a bit quiet and lacked atmosphere, but the service was very good and nice choices on menu.

Hotel is just across the street from Windsor castle.

Room Tip: Our room overlooked the car park but did not cause any problem Quiet and a omfortable nights sleep
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, October 2, 2012
Dear Wendy H,

Thank you for taking the time to post a review following your stay with us. I will be delighted to share your feedback with the team and hopefully look forward to welcoming you back to the hotel in the near future.

Kind Regards,

David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 26, 2012

Excellent hotel in the middle of Windsor, right next to the castle. the accommodation was of a high standard and the food in the restaurant was also good. I only stayed here for the be night but would Definately recommend it.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rob_from_wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review, September 27, 2012
Dear rob_from_wales,

Thank you for taking the time to post such a positive review following your stay with us. I will be delighted to share your feedback with the team who I know will be encouraged by this. I hope we can welcome you back to the hotel in the near future.

Kind Regards,

David Hayden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Hotel Windsor MGallery Collection

Property: Castle Hotel Windsor MGallery Collection
Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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