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“OK hotel but lovely staff”

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The Royal Adelaide Hotel
Ranked #10 of 18 Hotels in Windsor
Cheshire
Level 5 Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“OK hotel but lovely staff”
Reviewed October 10, 2013

Four of us had 2 nights here, the hotel is a great location really, short walk into the town and in the other direction straight into the park and the castle is in front of you.

The hotel though - we had rooms 10 & 11 on the top floor, the heat was incredible and the air conditioner neither use nor ornament, I had a coffee and when my husband opened the milk it was off so emptied it away and washed it out - problem - the plug was jammed down in the sink and now we have a half filled sink full of dead floating milk - not attractive. No maintenance man at the weekends either. Our friends also struggled with the heat of their room and in the mornings their air conditioner had soaked the carpet (and Racing Post!) so we all moved rooms. Talk about chalk and cheese with the rooms, they were right on the staircase as you went up the first few steps and at first I thought there would be a lot of passing people, however the room was 100% better.

Breakfast's were pretty good and all the staff were very nice and more than helpful.

Room Tip: Do not have room 10 or 11
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  • Stayed October 2013, traveled with friends
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Helpful?
Thank CheshireSunflowerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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450 reviews from our community

Traveler rating
    88
    168
    133
    40
    21
See reviews for
45
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95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Exeter, United Kingdom
Level 5 Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 4, 2013

Good location within walking distance of shops, bars and Castle. Small car park at rear but cost £15 per day which is a bit high if you just stay overnight.
Bathroom in room 10 is very small and very difficult to get into! Very good breakfast and very nice comfortable room otherwise. Very clean and tidy and very helpful staff. No lift to upper floors.

  • Stayed October 2013, traveled on business
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Review collected in partnership with Best Western GB

Helpful?
Thank 186254John_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitwick, United Kingdom
Level 6 Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 2, 2013

Stayed here for a night on business, it is a nice hotel, with very pleasant staff.

The building is situated within a few minutes' walk from town centre, and has on-site parking for 15 GBP per day. The staff were very pleasant and helpful, the lady at reception recommended a local pub (Windsor Castle Pub) just a few minutes walk up from the hotel for some lunch which was spot on. Had dinner and breakfast at the hotel. Had a Tajine for dinner which had amazing flavours, if the rice and egg aspects were a bit overcooked.

The room was well appointed, I stayed in the converted stable house, which had a lot of character and was clean. I am quite tall, and found that the bed was fairly uncomfortable and short, and the shower was a bit short for me.

I cannot get over the constant plane noise in Windsor (not a problem with the hotel, but in Windsor in general). So I am unsure if I would wish to spend too much time here on leisure!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank bfg_hightower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2013

I booked this hotel for one night so we could visit the amazing royal castle. The hotel is in walking distance of the high street, about 15 mins with luggage. Sadly the hotel was a bit of a disappointment. The bed was comfortable, but the room was tired, with cracked tiles in the bath room and evidence of past leaking radiators. Loo seat kept moving and did not feel comfortable in raising this as the initial person we saw on reception was unwelcoming. However the female receptionist was lovely and so were restaurant staff. Just feel this best western hotel needs a bit of renovation to reflect where it is situated.

Room Tip: Book a car parking space, as cannot park around the Hotel
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank CAS197012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaidehotel, General Manager at The Royal Adelaide Hotel, responded to this review, September 30, 2013
Dear CAS 197012
Many thanks for your review left on the trip advisor site for others to be enjoyed. Naturally I am disappointed that you found the bedroom not up to standard however I am pleased to inform you that we are currently undergoing a major refit which will see the introduction of new furnishings, four poster/tester beds and some bathroom enhancements. I am however pleased to read that you found the restaurant staff helpful and welcoming. Yours sincerely Philipp Weiss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 28, 2013

Nice small almost family run hotel under the brand of best western, my room was one of the small doubles ( bed against a wall ) not much space at all & dont drop the soap in the shower its tiny !!!!
that said it was spotless, welcoming the staff were great even making us a take away breakfast .
Top Marks, would stay here again & a refreshing change from the non-descript major chains

  • Stayed September 2013, traveled on business
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Helpful?
Thank BernieH888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaidehotel, General Manager at The Royal Adelaide Hotel, responded to this review, September 30, 2013
Dear BernieH888
Many thanks for your review left on the trip advisor site for others to be enjoyed. Naturally I am very pleased that you enjoyed your stay with us and you found breakfast and staffing arrangements to you linking. The hotel is privately owned and as such we pride ourselves with friendly and efficient service and good quality food. We are looking forward in welcoming you back soon. Kind regards Philipp Weiss.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 23, 2013

We stayed for one night last week and were very pleased with this hotel. On check in the hotel receptionist was helpful and efficent. The rooms was more than adequate for our needs and the bathroom was clean and bright, it looked as though it had been recently refurbished. Breaskfast was presneted very well by helpful staff. All in all a great price for B&B in a nice location.

Room Tip: 40 is very quiet but to get there you will need to go up and down many steps.
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank dm9017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California, United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2013

Our stay was for 4 nights. The room was nice with a clean new bathroom. It was stuffy and hot. Our room was right off the hall where the linens were kept. We would sometimes have to step over the bundles of linens to get to our door. The breakfast was good but the waitress was not the most pleasant. BUT it is a 5 min walk to the castle and the center of Windsor. We had family in the area so didn't spend much time in the hotel. Be careful when you book because breakfast is not included. All in all I rate it average.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank KevinW354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Adelaide Hotel

Property: The Royal Adelaide Hotel
Address: Allkins Court 46 Kings Road, Windsor SL4 2AG, England (Formerly BEST WESTERN Royal Adelaide)
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 18 Hotels in Windsor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Adelaide Hotel 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
Situated directly opposite the famous Long Walk is The Royal Adelaide Hotel with its striking royal blue front. Privately owned The Royal Adelaide prides itself with high levels of genuine hospitality and is regarded as a true gem by past guests and tourists. All 43 guest bedrooms feature modern amenities, free view flat screen TV's, full size writing desks, full independently controlled air-conditioning and free WI-Fi. The hotel features a private car park which requires pre booking and a fee. ... more   less 
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Also Known As:
Royal Adelaide Windsor

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