We statyed at this hotel for one night last January. The location is perfect, it is just in front of the castle and within walking distance to everything that WIndsor has to offer.
The bedrooms are confortable but unfortunately the use of energy lighting make the rooms look dark. There is also a sensor in the bathroom so the lights will turn off even if you are inside which is very annoying.
We had dinner in one of the function rooms and the food was mediocre. It is evident that they do not make all the food in house and some dishes have a manufactured feel like the lemon tart that it was still frozen when served.
Breakfast service was a real embarassment and this was not due to shortage of staff. There was staff everywhere but nobody coordinating what they did. We got the wrong breakfast order and toast was toasted only on one side. On a positive note, the sausages and black pudding were of very high quality like in other Macdonald hotels.
This hotel has great potential but the service and design issues let it down. I have noted from other reviews on this site that the issue with the lighting is a regular topic so I don't understand why the hotel management do not do something about it.
- Official Description (provided by the hotel):
- Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more less
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