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“Fantastic Location, Great Staff - and the dog came too!”

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Macdonald Windsor Hotel
Ranked #1 of 19 Hotels in Windsor
Certificate of Excellence
GreenLeadersGold level
Reviewed July 23, 2014

We stayed for the night after attending a function in Windsor. It was our second visit to the MacDonald - and this time the dog came with us! The hotel is directly opposite the castle, and our room had splendid views of the Round Tower. Rooms are contemporary and spacious with high spec bathrooms. The bar is comfortable and inviting with a good wine selection; we had a tasty steak in Caleys restaurant and enjoyed possibly one of the best full English breakfasts ever - freshly cooked to order and including fried bread for my husband! Our beloved cocker spaniel had his own bed, bowls and treats delivered - and there are plenty of parks/open spaces nearby for excercise. But it's the friendly and helpful staff who really make this a super town centre hotel.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank MrsAggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 24, 2014

Dear Guest

Thank you for taking the time to review the Macdonald Windsor Hotel following your recent stay.

I was delighted to note that you had such an enjoyable stay, especially our location and your breakfast experience.

It is great to know that the team were friendly and attentive - we hope to welcome you back soon!

Best wishes

Beverley Molmans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,824 - 1,830 of 2,933 reviews

Reviewed July 21, 2014

This hotel has an excellent location to explore Windsor castle and the Thames. Great hospitality, excellent food and service. Bedroom was large and we'll equipped with commanding views of the Long Walk. I look forward to staying in another Macdonald hotel soon!

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank jw238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 24, 2014

Dear Guest

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that the team looked after you and you enjoyed your room and the food you experienced.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

We thoroughly enjoyed our stay and in particular the great staff. I could not speak highly enough of the dedication in ensuring our stay was totally memorable. Several staff really worked hard on our needs, especially as we had a vehicle involved. Parking at the venue was expensive but compatible to an alternative parking. Beds were great rooms spacious, well worth the effort, great location.

Room Tip: We travelled with several friends and all were really happy.
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 24, 2014

Dear Guest

Thank you for your review of the Macdonald Windsor following your recent stay. I was delighted to learn of your enjoyment and that the team looked after you so well!

It was a pleasure to hear of your experience and I really appreciate you taking the time to share your view of the hotel.

Best wishes

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

Ok, so its the end of my 2 week holiday and want to do something spontaneous - so I quickly log into to the MacDonald website and see if they have any availability for a one nighter in Windsor.
Let me first say when it comes to room rates and deals, just visit their website direct or phone them as you won't get a better deal through any third party site.
Secondly I stayed here two years ago and on the whole gave this place a good review, but it was let down by the staffing - well MacDonald Windsor - that has all changed very much for the better.
So then, at a moments notice I got a king room for 2 including breakfast on a Saturday night for £140!!!- incredible.
So bag packed and off we went back to the beautiful town of Windsor.
For those that don't know there are two rail stations in close proximity, but we favour Eaton Riverside. Its no more than a five minute walk around the castle and you are there.
The town was buzzing with tourists, and people in for the weekend which gave Windsor a different feel to how it was 2 years ago.
Check in was super fast. Front desk was fully staffed by 5 members of the team efficiently checking us in and ensuring all our needs were catered for.
We were in room 204 - we were offered assistance to our room but as returning guests know our way around so it was hotfoot to the lift to the room.
The room was much larger than before though set out identical with all you need.
Closet with slippers and robes, mini bar, full tea and coffee facilities, large wall mounted tv, desk - phones and all you need to take a note or three. Extra seating and table and gorgeous bed adorned with cushions and pillows. Bathroom with all you need and little samples plus a walk in power shower. Also temperature outside was searing, but the blind and blackout curtains kept it cool, plus as a tip set the temp gauge to 16 degrees and high fan and your air con will feel devine.
Spent a lovely day and evening doing all you should do in Windsor - shopping and sightseeing - go visit you will see there is enough to keep most happy.
Had an evening meal out locally - and there are many places for a lunchtime and evening meal, with an accent on Asian eating too due to the tourism to the town. Being a Saturday night the town was buzzing. Many bars to choose from for a drink but this wasn't a loud town in the evening. Most people tended to stay in the bars and generally create a warm and safe atmosphere.
Amazing nights sleep followed by our breakfast. In case of doubt when you book breakfast this 'does' include the full English cooked signature breakfast. The continental bar was a feast, and you could die happy before even leaving the breakfast table!!!
....and the one thing I had my niggle with before is now put to bed....every member of staff we encountered was polite and went out of their way to say hello and offer you assistance.
If you are going to stay in Windsor stay here - I wouldn't hesitate for a moment in rebooking as its dead centre of the town - and remember to use their website.
Thanks MacDonald - great conclusion to a holiday - see you soon

  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank katman1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 24, 2014

Dear Guest

Thank you for submitting your review of your experience following your stay at the Macdonald Windsor Hotel.

I enjoyed reading your review and appreciate the helpful details you provided. It is lovely to receive feedback of this nature and the team are always encouraged by it.

We look forward to welcoming you back soon and appreciate the recommendation!

Kindest regards

Beverley Molmans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

Took 6 rooms here last weekend as we were attending Ascot Races on the Saturday. Took a taxi from Heathrow Airport - £35 - not that far. Friendly welcome from reception when we arrived and took care of our luggage whilst we wandered around Windsor waiting for our rooms to be ready. We all had executive rooms and were given different sized rooms on various floors with different views from each room. Some looked out over the front and the castle whilst others (including us) had frosted windows as they were facing a wall. If I stay again I would be tempted to call ahead and make sure I had a nice room with a decent view. Not huge rooms but more than adequate, well appointed and very clean. Double beds felt a bit small but were comfortable and everyone said their rooms were quiet and slept well. Excellent service at breakfast and good food. Free tee and coffee throughout our stay in the bar downstairs was a nice touch. All staff more than happy to help - they booked cars for us, both to take us to the races and also back to the airport when we left. All very efficient. Perfect location, right opposite the castle and shops, pubs, bars and restaurants on the doorstep. Busy outside the hotel with tourists during the day but the weather was good so only to be expected. Windsor is a very nice town with something for everyone.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank CheshireNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 24, 2014

Dear Guest

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay with us and we appreciate the helpful feedback.

We look forward to welcoming you back soon and we would be happy to arrange a room with a view for you!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2014

Had a lovely dinner with my 2 other friends, quality of the meal and the service was excellent, Especially Lorand and Christina delivered us outstanding hospitality, we will definitely recommend this hotel to everyone.

  • Stayed: July 2014, traveled with friends
    • Location
    • Service
1  Thank Hayri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 24, 2014

Dear Guest

Thanks for submitting your review following your meal at the Macdonald Windsor.

It is lovely to receive feedback of this nature and the team are always encouraged by it.

We look forward to welcoming you back!

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

I have stayed at the Macdonald in Windsor before and thoroughly enjoyed it. The staff are extremely welcoming and made us feel very comfortable. The decor is excellent and they have done a fantastic conversion of the old John Lewis store. My only issue this time round was our room because this time both my wide and I stayed and the bed was barely big enough for the both of us. The room had very little natural light and so it always felt dark in there. Aside from this though, a great hotel.

Stayed: July 2014, traveled as a couple
Thank robertsP3414SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded July 17, 2014

Dear Guest

Thank you for taking the time to complete a review of the Macdonald Windsor Hotel following your stay with us.

I am pleased that you enjoyed your stay and that you found the team welcoming.

I was however sorry to note that you were disappointed with your bedroom on this occasion. Please do contact me when you are next planning a visit so that we may ensure you are allocated a room with a larger bed and more natural light.

I hope to welcome you back very soon.

Kindest regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 19 Hotels in Windsor
Price Range: $167 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 
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