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“Excellent Hotel”

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Macdonald Windsor Hotel
Ranked #1 of 17 Hotels in Windsor
Certificate of Excellence
GreenLeadersGold level
Southampton, United Kingdom
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent Hotel”
Reviewed April 27, 2013

This is a excellent Hotel very friendly can't too much for you. Right in the centre of Windsor, walking of most attractions. Excellent cuisine, but car parking very expensive.Easy reach of London, Legoland & Savill Gardens.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulsand186299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, May 2, 2013
Dear paulsand186299

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,804 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (419)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Birmingham
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 25, 2013

from the minute we arrived at the hotel right upto checkout all the staff were so friendly and welcoming nothing was too much trouble.the breakfast was up there with the best. we had dinner on the saturday night and have to say it was absolutely superb will definitely be going back,the hotel is just across the road from the castle what a bonus

Room Tip: we were on the first floor 121 it was so quite we sleep like babies
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BirminghamJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, May 2, 2013
Dear BirminghamJoe

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoy your visit, in particular the service from the team, location and your dinner experience. We appreciate such a helpful review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back very soon!

Best wishes

Beverley Molmans
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 24, 2013

We had a great time in this hotel the staff could not have been more friendly and helpful.It is in a good position in the town and we visited the castle which was right opposite the hotel. The room was very spacious and comfortable.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 25, 2013
Dear Stelf

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that the team looked after you and you enjoyed the location and bedroom.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 23, 2013

Stayed at the McDonald Windsor on a business trip and have to say the hotel is really lovely. Clean, well situated, decorated beautifully and overall a great place to stay if you are going to Windsor for business or pleasure.
Only issue is the carpark, it is not clearly signposted. I would recommend they improve this and it would get 5 out of 5.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BpJ11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 25, 2013
Dear BpJ11

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay and appreciate your constructive feedback - a review of our car park signage is underway.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, United Kingdom
Level Contributor
136 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed April 22, 2013

I will not labour on the location, other than it is in the centre of Windsor town and you can't get much closer to the castle unless you are lucky enough to be a guest of the Royal family. We had an upgraded room located on the 5th floor (top), with a partial view of the castle and over the roof tops to Windsor great-park. The hotel is decorated in a modern boutique style, with the rooms and guest areas tastefully decorated. Just be aware that there are no views from the guest area, which is long and narrow (so to speak), opening up to an L-shaped dining area at the rear of the hotel near the bar.

We ate elsewhere in the evening during our two night stay, but the breakfast at the hotel was pleasant, with hot food cooked to order, rather than the help-yourself-variety. There were a few cereal options, cold meats, pastries and fruit to also choose from. There was not a massive selection, but what was available was of a good standard. We did stay for one pre-dinner drink in the bar area, which is pleasant, but the service was a little slow with it being busy and only one person serving tables. The reception staff and concierge come in for special mention though, being very welcoming and friendly.

Just be aware that the cost of overnight parking is £28 per night, which seems a little bit steep.

Would we return again? Definitely……but how about reducing those parking fees.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fordy105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 25, 2013
Dear FordM

Thank you for taking the time to complete a review of the Macdonald Windsor Hotel following your stay with us.

I am pleased that you enjoyed your stay - especially the location, decor and breakfast.

I was sorry to note that you were disappointed with the parking charge. Parking is limited in Windsor, and we offer a full valet service. We would never intentionally hide our costs, and offer parking as an additional option when guests book with us. By pre-booking a parking space, we can assure guests of a smoother and easier arrival experience with porterage.

I do hope to welcome you back very soon.

Best wishes

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 22, 2013

Location couldn't be better right opposite windsor castle main entrance.
Very elegant hotel, beautiful rooms, although not huge.
Had to park 15 mins walk away, which wasn't great with suitcases and busy streets, but understandable in such a location.
Breakfast was a bit of a shambles, had to wait a while to get a table, but we were lucky.
People after us had to wait almost one hour....

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 25, 2013
Dear Alan R

Thank you for taking the time to complete a review of the Macdonald Windsor Hotel following your stay with us.

I am pleased that you enjoyed your stay overall, particularly the location and decor.

I was sorry to note that you were disappointed with the distance from the public car park. Parking is limited in Windsor, and we offer a full valet service in the car park below the hotel however this may have been full when you arrived and I am sorry if this was the case. By pre-booking a parking space, we can assure guests of a smoother and easier arrival experience with porterage.

I also sorry to learn of your disappointment with the service you experienced at breakfast. Your experience is not at all reflective of our usual standards and I have discussed your comments with our Restaurant Manager so he may ensure that similar disappointment could not be repeated.

I hope to welcome you back very soon.

Kindest regards

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cardiff wales
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 18, 2013

We booked two rooms for our stay on 9th April, we also booked our car into hotel carpark the cost is high but for us it was well worth it....we had quite a bit of luggage, on arrival a gentleman was waiting to park for us.....he was very welcoming, assured us he would take care of all the luggage & take to our rooms once we booked in.

This all happend very efficiently....booking in was quick, luggage arrived swiftly, we were given complimentary voucher for the four of us for 4 glasses of bubbly & two sharing platters which we used once we unpacked, the platters were exactly what we needed & the presentation and food was great.

LOCATION:-

We stayed for a very special occasion at the castle, when I booked I was not sure how far away the entrance to the castle would be...I did not need to worry it was just 50 yards....so if your going to the castle for a presentation this hotel is ideal placed.

STAFF & FOOD:-

The staff were great....breakfast in the morning was great, they obliged by extending one of our rooms till 2pm so we could change....we did pay an extra £20 for this, which I thought they might have waved knowing why we were there.

We stayed for lunch after our event, the food was good as was the service....the waiter was happy to move us to a different table as my husband found the A/C uncomfortable where we sat, as we were on our first coarse it would have been a bind for the waiter & us to do this, so we refused....low & behold he turned the A/C down so we were comfortable for the rest of the meal...nothing was to much trouble.

Our luggage was expertly put back in our car & we left vowing to return very soon as we had such a wonderful stay.

ROOMS:-

Standard rooms were great, decoration was modern but very comfortable & very clean, great hair dryer, slippers, dressing gowns, complimentary water....no view, but we were out most of our stay so no issue for us.

Negatives:-

Only one, we asked for an early call which never materialises...again no issue as we were awake in good time.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welshman56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 25, 2013
Dear welshman56

Thank you for submitting your review of your experience following your stay at the Macdonald Windsor Hotel.

I enjoyed reading your review and appreciate the helpful details you provided. It is lovely to receive feedback of this nature and the team are always encouraged by it.

I was sorry to note that you did not receive your wake up call but was pleased to learn that it did not effect your stay.

We look forward to welcoming you back!

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Windsor Hotel

Property: Macdonald Windsor Hotel
Address: 23 High Street, Windsor SL4 1LH, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 17 Hotels in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 
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