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“Over and Beyond - Exceptional service”

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Macdonald Windsor Hotel
Ranked #1 of 19 Hotels in Windsor
Certificate of Excellence
GreenLeadersGold level
Reviewed January 23, 2013

We stayed at this hotel during the severe travel disruption at Heathrow follwoing the Heavy Snow in Mid January. All hotels near to Heathrow were full, but rooms were available here. The customer service was exceptional - they sent a Taxi from Windsor out for me to Heathrow (as the Queue for Cabs at the airport was approx 2 hours waiting time!), were extremely welcoming, and also helpful over and beyond expectations in sourcing essentials for us as our luggage had been lost amongst the Chaos in Heathrow. Extremely comfortable, very good VFM given the location, and most accomodating in arranging early breakfast etc. for us the next morning.
Would thoroughly recommend this for a great location near to Heathrow or for a visit to Windsor.

  • Stayed: January 2013, traveled on business
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1  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 28, 2013

Dear Judy M

Thank you for your review of the Macdonald Windsor following your recent stay. I was delighted to learn of your enjoyment and that the team looked after you so well!

It was a pleasure to hear of your experience and I really appreciate you taking the time to share your view of the hotel.

Best wishes

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,294 - 2,300 of 2,886 reviews

Reviewed January 23, 2013

Stayed at the hotel in January on a firms event absolutley great staff so helpfull cant do enough for you rooms fantastic. Valet parking so easy dont know how he new which where my car keys when we turned up in the parking area.Windsor Theater great show and restraunts realy good .Will definitely go back.

Room Tip: Any room will do
  • Stayed: January 2013, traveled with friends
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Thank wallys3591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 28, 2013

Dear wallys3591

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that the team looked after you and you enjoyed your stay.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

Stayed for my wife's birthday weekend. Excellent location adjacent to Windsor castle. The valet parking service was effortless (presents and luggage placed in car on the last day while we went for a last walk around the town), and all the other hotel staff were knowledgeable, efficient, and friendly. Our room was well furnished and comfortable, and the experience was relaxing and very enjoyable. The two birthday cakes in the room on arrival were a really nice touch, and indicative of the overall attention to detail. The culinary highlight of the stay was the trio of brulees, of which the one made with mint leaves was an unexpected revelation; truly delightful. A great experience, and we will definitely stay here again.

Room Tip: Our room at the rear of the hotel was very quiet. Although it had no view, it may be preferable to t...
  • Stayed: December 2012, traveled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 28, 2013

Dear Paul S

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoyed your visit, in particular the location, car parking facilities, your meal and the service from the team. We appreciate such a helpful review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back very soon!

Best wishes

Beverley Molmans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

We stayed at the hotel in January as we were in Windsor visiting family.our first impressions of the hotel were very positive.we had a drink in the lounge area of the hotel which was lovely although the drinks prices were very expensive.we paid the 25pounds for the hotel parking which seems steep but the service received from the valet service was excellent.nothing was too much trouble for them so it was worth paying to have piece of mind that the car was in a secure location.we ate at the hotel at night and the meal was good.we decided to go out of the hotel or drinks and the hotel is within 1minute of nice traditional pubs.such an excellent location right opposite the castle.we found the rooms to be excellent and service from all staff was exceptional.we got a good deal on the hotel and if we were able to get such a good deal again we would not hesitate to go back although at full price it may seem a little expensive.

Stayed: January 2013, traveled with family
2  Thank abrow36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 28, 2013

Dear abrow36

Thank you for your review of the Macdonald Windsor Hotel following your stay with us.

I was really pleased to read that you enjoyed your stay overall.

I appreciate your constructive feedback and hope to have the opportunity of welcoming you back in the future.

Best wishes

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Stayed for a weekend break with my husband, daughter and grandson. Wow were we impressed!! Great location opposite Windsor castle. The decor of the hotel was just to our taste with candles everywhere and beautifully decorated rooms. We didn't have our evening meal at the hotel as having our grandson with us who is only 2 we decided PIzza Express was more suitable but will certainly eat there when we return in the summer.

Had a drink in the bar though which was lovely and breakfast was excellent. The staff were very friendly and could not do enough for us. We have stayed at many 4 and 5 star hotels and felt this was one of the best we have ever had the pleasure to visit.

  • Stayed: January 2013, traveled with family
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1  Thank CarolR188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 21, 2013

Dear CarolR188

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2013

This is just such a good place to stay. The staff are friendly, efficient and go out of their way to help, the position right in the midst of Windsor is perfect, the food excellent and the rooms clean and comfortable. The £25 a day does seem to be quite a high price to pay for the car parking and perhaps this could be advertised better from the start (my friend was quite shocked by this) but the service is excellent and car parking otherwise can be quite a problem in Windsor. I certainly hope to return.

  • Stayed: December 2012, traveled with friends
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1  Thank sunny168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 21, 2013

Dear sunny168

Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that the team looked after you and you enjoyed the location, food and your bedroom.

I was sorry to note your comment regarding the parking charge and I will be reviewing this with our reservations team to ensure that the charge for valet parking at the hotel is always discussed on booking.

We look forward to welcoming you back!

Warm regards

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

We have stayed twice at this hotel, once in April 2011 and again in March 2012. On both occasions we have stayed in feature suites - the first time in the penthouse suite, and the second time, the Topaz Suite (I think!).

Both rooms were exceptional and certainly had the wow factor. Spotlessly clean, well designed, attractive and well equipped. On our second visit, we found delicious cupcakes in our room welcoming us as returning customers - a nice touch. The hotel overall is attractively decorated; modern and chic, which is the style we like.

The hotel is in an amazing location, with views of the castle. It is so convenient for access to everything in Windsor, and great if you want to get to the Castle early to avoid the crowds. (We got our tickets validated so didn't have to pay for access the second time we visited).

We ate in the restaurant on both occasions and the food was delicious, of a very high standard and the service was great. I was pregnant on our most recent visit, and the restaurant were very accommodating. Breakfast was also delicious, although I would recommend going to the restaurant rather than ordering room service.

We paid to park in the hotel carpark and do not think it is overpriced at all.

One of the best things about this hotel is the staff. I had personal email correspondence with the General Manager before our second visit, and we were regularly addressed by name by the staff. Any slight issues we may have had, were resolved immediately.

I really cannot fault the hotel and would highly recommend it. We are hoping to visit again soon, bringing our baby daughter with us (the reason this review is so delayed!).

Thank you to Beverly for two wonderful stays.

  • Stayed: March 2012
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Thank RWright80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 21, 2013

Dear RWright80

It was a pleasure to read your review of the Macdonald Windsor hotel and thank you for taking the time to submit it following the birth of your baby girl - congratulations!

How lovely that you are already planning to return - we look forward to welcoming you back and meeting your daughter!

Best wishes

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Phone Number:
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 19 Hotels in Windsor
Price Range: $169 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 
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