This is a smart, stylish, contemporary hotel that is ideally placed in the centre of Windsor. It is very close to the entrance to Windsor Castle and shopping/eating areas and is within a five minute downhill walk to the river and about 10-15 minutes to Eton College. The hotel appears to focus particularly on the needs of business people but is also at home with couples and families.
The front entrance of the hotel is not immediately obvious as it is rather narrow and is taken up principally with a revolving door. Inside is a long, narrow passageway that runs alongside a narrow lounge area.
The venue opens out towards the back into a substantially larger dining area which serves extremely good breakfasts. We assume that evening meals are equally good, but we chose to eat in nearby restaurants instead.
Our bedroom was very comfortable with a sparklingly clean and up to date shower/bathroom.
Serving staff were helpful in their behaviour, but unfortunately made a number of irritating small mistakes. For example, we had the wrong newspaper delivered on the wrong day; a waiter attempted to charge us for two coffees which we had not ordered; an order for a small spritzer was delivered as an excessively large one; a cooked breakfast was provided too soon and when we asked for it to be held back for five minutes the staff just let it go cold. All this happened over just one weekend - not an impressive performance.
We would still visit this hotel again, mainly on account of its excellent location and breakfasts, but we find it sad that a hotel that has the potential to rate "excellent" shoots itself in the foot with so many silly little mistakes. It should do better.
- Official Description (provided by the hotel):
- Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more less
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