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Macdonald Windsor Hotel
Ranked #1 of 19 Hotels in Windsor
Certificate of Excellence
GreenLeadersGold level
Reviewed January 18, 2012

Stayed at the Macdonald Windsor on New Years Eve for one night and booked one of the feature rooms as it was a special occasion. I had emailed the hotel asking if we could have a later check out but was told we would have to wait until checking in to see if this was available and if so it would be charged at £10 each extra hour. On checking in and enquiring we were able to check out at 12noon without any extra charge (normal check out 11am)

Having stayed in one of the standard double rooms when the hotel first opened and been impressed with the standard we did have quite high expectations of the feature room, but were somewhat dissapointed. Firstly the views out to Windsor castle were not particularly striking. We completely understand this is the old part of the hotel and therefore quirks and character is to be expected but you did have to stoop whilst in the room to see the castle, unless you were standing directly at the window. The bed was on a raised platform within the room and was fine but as for the rest of the room we couldn't ascertain what the feature was, probably because it was so dark!! There was one floor light next to a table and chair, a chaise at the bottom of the bed, coffee table stuck in the corner of the room so not of any practical use and a cabinet with a TV on. It didn't feel as if the room had been designed, more like some bits and pieces put together to fill a space, which it didnt, and one corner was very dark and dingy. The bathroom was fine, again adequate.

We went to the Green Olive for dinner, having dined here a few times in the Windsor and Henley restaurant and highly recommmend the experience. We would definitely stay at the Macdonald hotel again but would just book a standard room. We paid £175 for the feature room directly through the hotel, as a non refundable, no changes rate without breakfast. We have no qualms paying this price for a room deserved of it but this one didn't.

  • Stayed: December 2011, traveled as a couple
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2  Thank LondonKymani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 30, 2012

Dear LondonKymani,

Thank you for taking the time to review the Macdonald Windsor following your stay.

I was sorry to learn that you were disappointed with some aspects of your stay, particularly your room, as it is one of our most popular guest bedrooms. I would be pleased to show you some alternative feature rooms on your next visit so that we may restore your confidence in the hotel.

Please do contact me when you are next planning a visit and I will be delighted to take care of the arrangements for you personally.

Kindest regards,

Beverley Molmans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,636 - 2,642 of 2,948 reviews

Reviewed January 16, 2012

This is a really charming hotel in the centre of Windsor. It is completely unassuming from the outside and yet inside it is contemporary with a lovely design and clean feel. The rooms are a really good size with everything you need. The service is great, very helpful. The food was really good and the location is just perfect. I also got a great rate on it. Having stayed in pretty much all the hotels opposite the castle, I like this one the best.

  • Stayed: December 2011, traveled on business
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5  Thank Liketravelling37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 26, 2012

Dear Liketravelling37,

I was pleased to note that you enjoyed your stay, particularly the location of the hotel, your room and the service you received - thank you for taking the time to write such a positive review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We hope to welcome you back to the Macdonald Windsor Hotel when you are next planning to visit Windsor.

Kindest regards,

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2012

Perfect experience at this hotel. Excellent standard of service and attention. We took advantage of the winter break offer which included breakfast (which was a feast!). Rooms decorated and cleaned to an excellent standard. Perfectly placed for a weekend in Windsor - we travelled by train from the southeast so no worries about where to park the car.
Heartily recommended!

  • Stayed: January 2012, traveled as a couple
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4  Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 26, 2012

Dear Emma H,

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel!

I was delighted to note that you enjoyed so many aspects of your stay. Please be assured that I have passed your comments to the team, as I know they will be encouraged by them.

We look forward to welcoming you back!

Kindest regards,

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2012

Stayed here on new years day fantastic location and service rooms of high standard would definetly stay again :)

  • Stayed: January 2012
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Thank Mab1666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 24, 2012

Dear Mab1666,

I was pleased to note that you enjoyed your stay, particularly the location of the hotel, your room and the service you received - thank you for taking the time to write such a positive review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We hope to welcome you back to the Macdonald Windsor Hotel when you are next planning to visit Windsor.

Kindest regards,

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2012

What a lovely Hotel directly accross the castle. Rooms are perfect, working AC, free WIFI, comfy bed, great staff. Just perfect for business and vacation. Not much else to say, wunderful expierence.

  • Stayed: January 2012, traveled on business
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5  Thank stalenbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 24, 2012

Dear stalenbu,

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel!

I was delighted to note that you enjoyed so many aspects of your stay. Please be assured that I have passed your comments to the team, as I know they will be encouraged by them.

We look forward to welcoming you back!

Kindest regards,

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2012

After having our wedding in the Berysteade hotel is Ascot we were keen to try another Macdonald hotel so decided for a two night break (sat&Sun nights) over the Valentine weekend in 2011.

Whilst a bit expensive the valet parking under the hotel was easy and convenient.

Had a lovely room (509) which was well equiped with BOSE iPod station, great bathroom and whilst not directly looking at the castle did have an oblique view from the window.

Lovely breakfast both mornings with cooked to order and buffet available.

The hotel is in an excellent central location in Windsor, just opposite the castle, great for taking in the sights, shopping and walks along the Thames.

A tip for anyone staying at the hotel on a Sunday night and who wants a free look at St George's Chapel in the Castle without paying to go in during the day is to queue up at the entrance opposite the hotel on the corner in the evening and go to Evensong.

Overall a fantastic stay and we look forward to a return trip.

  • Stayed: February 2011, traveled as a couple
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1  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 24, 2012

Dear Robert F,

I was pleased to note that you enjoyed your stay, particularly the location of the hotel, your room and breakfast - thank you for taking the time to write such a positive review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We hope to welcome you back to the Macdonald Windsor Hotel when you are next planning to visit Windsor.

Kindest regards,

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2012

This hotel is AMAZING! Everything about it is wonderful. The reception staff were so welcoming upon arrival and very accomidating. I was only there for one night as I had to catch a flight early morning but I can't wait to stay there again! The general manager Beverly was a delight. Fantastic hotel!!!

  • Stayed: August 2011
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6  Thank Vjaynec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this reviewResponded January 24, 2012

Dear Vjaynec,

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel!

I was delighted to note that you enjoyed your stay, particularly the helpfulness of the staff. Please be assured that I have passed your comments to them, as I know they will be encouraged by it.

We look forward to welcoming you back!

Kindest regards,

Beverley Molmans
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 19 Hotels in Windsor
Price Range: $166 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 
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