On arrival the apartment was very cold no heating on and the twin bedroom window was wide open. The water was also cold so we couldn't have a shower. I contacted and complained and was told to switch it on myself.
The main toilet hadn't been flushed and the handle of the bathroom door came off in my hand. The shower head looked dirty. The wardrobe door was broken and just leaning on the frame. Tired looking apartment with mismatch of furniture. Not luxurious. I complained on the night and afterwards. They took ages to reply and offered me 50% off future stays!