Family getaway in two rooms and an expensive,in house steak dinner has been spoilt by poor customer service post stay. Agree the outside area was neglected but the room was quirky,had nice touches and quite comfortable. One guest left an item of clothing in the wardrobe and on calling was told that the item had been found by the staff. Details provided (which they had from the reservation details) with offer to pay for them to post it which they agreed to do......nothing received. Despite numerous follow up phone calls and letters directly to the manager there has been no contact whatsoever in return .
Would have reviewed this stay in a positive way if it was not for the obvious disdain they have for guests once they have paid the bill!
- Official Description (provided by the hotel):
- The family-run Chapter House is situated in the heart of picturesque Salisbury. This 16th century boutique hotel boasts 17 en-suite rooms, with the executive range of rooms featuring unique standalone charms, from wooden wall-panelling to original stone fireplaces to freestanding baths. All rooms offer fluffy down duvets, Egyptian cotton linen, designer toiletries and flat screen TVs. The bustling gastro pub is renowned for its outstanding grills, serving a range of real ales and lagers on tap, as well as a quality international wines and spirits. Traditional roasts are served on Sundays. Free Wi-Fi is available throughout The Chapter House. The perfect base when visiting Wiltshire's historic sites, The Chapter House is also an ideal stop over en route to the coast or as a home-from-home option when on a business trip. ... more less
- Reservation Options:
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- Also Known As:
- The Lazy Cow Hotel Salisbury