I have waited to write this review which will become clear at the end of my review.
My husband and I booked this hotel again as we had such a lovely stay previously and were very excited about returning.
We arrived on the Friday evening for a 2 night stay - stayed in a different room (Room 14) to our previous stay. First impressions were good but on further inspection we noted when sat on the bed a huge cloud of dust came off the bedding. There were no pillow protectors or mattress protector. 3 coat hangers in the wardrobe - 1 of which broken. The bathroom is huge but in need of some TLC - the grouting around the bath needed redoing, hot tap on the sink look and no plug for the sink. Generally the bathroom was in need of a good clean.
We opted to eat out on Friday as we had booked the restaurant for the Saturday.
We arrived in the restaurant for breakfast at just after 9am. We ordered tea and the waitress took our orders. We asked on several occasions how much longer our breakfast would be and ordered more beverages. Over an hour later our breakfast arrived, which was very nice but no toast. We were told we had to do our own toast and the waitress pointed to the toaster.
After a lovely day out in and around Salisbury we went back to the room to shower before going down for dinner, no hot water. Restaurant wasnt packed so we hoped to not have such a long wait as we had for breakfast. Our orders were taken fairly promptly. 40 minutes later we asked where our starters were bearing in mind it was only soup - over an hour later we asked again for our starters. 1 hour and 20 mins later our soup arrived with no bread which we had to wait for and starters getting cold. We ordered more drinks and enquired about our main courses and would there be a long wait - 35 minutes later our main courses arrived - food was good but by then we had lost our appetites.
The night didnt improve, we were awoken at 1am by the fire alarm - lasted about a minute and then went off - both had trouble getting back off to sleep.
We tried the shower again in the morning - but again no hot water.
Improvement on the service for breakfast and only had to wait 30 minutes.
On checking out we spoke to the Manager who had not been at the hotel all weekend but had come in due to the amount of complaints from guests. We explained that we had no enjoyed our stay this weekend and the reasons why. He didnt seem at all interested in the poor service in the restaurant but was sympathetic with regards no hot water for the whole of the weekend we were there.
We were offered our meal on Saturday and drinks on the house to compensate us and offered a night either at Salisbury or Warwick which is another of their hotels - we opted for Warwick as we had not visited that hotel and was promised that we would receive an email that afternoon with a voucher.
To date we have not received the email with the hotel voucher which the Manager said would be sent so we received when we got home on the Sunday afternoon.
What a shame the service and hotel has declined so badly and we will definitely not be returning to The Lazy Cow, Salisbury
- Official Description (provided by the hotel):
- The family-run Chapter House is situated in the heart of picturesque Salisbury. This 16th century boutique hotel boasts 17 en-suite rooms, with the executive range of rooms featuring unique standalone charms, from wooden wall-panelling to original stone fireplaces to freestanding baths. All rooms offer fluffy down duvets, Egyptian cotton linen, designer toiletries and flat screen TVs. The bustling gastro pub is renowned for its outstanding grills, serving a range of real ales and lagers on tap, as well as a quality international wines and spirits. Traditional roasts are served on Sundays. Free Wi-Fi is available throughout The Chapter House. The perfect base when visiting Wiltshire's historic sites, The Chapter House is also an ideal stop over en route to the coast or as a home-from-home option when on a business trip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Orbitz, Priceline, TripOnline SA, Cancelon, Hotwire and Cheap Tickets so you can book your The Chapter House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Lazy Cow Hotel Salisbury