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“A shambles compared to our last visit”
Review of The Chapter House

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The Chapter House
Ranked #6 of 58 Salisbury B&B and Inns
Certificate of Excellence
somerset, uk
Level 6 Contributor
423 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
“A shambles compared to our last visit”
Reviewed September 20, 2012

I have waited to write this review which will become clear at the end of my review.
My husband and I booked this hotel again as we had such a lovely stay previously and were very excited about returning.
We arrived on the Friday evening for a 2 night stay - stayed in a different room (Room 14) to our previous stay. First impressions were good but on further inspection we noted when sat on the bed a huge cloud of dust came off the bedding. There were no pillow protectors or mattress protector. 3 coat hangers in the wardrobe - 1 of which broken. The bathroom is huge but in need of some TLC - the grouting around the bath needed redoing, hot tap on the sink look and no plug for the sink. Generally the bathroom was in need of a good clean.
We opted to eat out on Friday as we had booked the restaurant for the Saturday.
We arrived in the restaurant for breakfast at just after 9am. We ordered tea and the waitress took our orders. We asked on several occasions how much longer our breakfast would be and ordered more beverages. Over an hour later our breakfast arrived, which was very nice but no toast. We were told we had to do our own toast and the waitress pointed to the toaster.
After a lovely day out in and around Salisbury we went back to the room to shower before going down for dinner, no hot water. Restaurant wasnt packed so we hoped to not have such a long wait as we had for breakfast. Our orders were taken fairly promptly. 40 minutes later we asked where our starters were bearing in mind it was only soup - over an hour later we asked again for our starters. 1 hour and 20 mins later our soup arrived with no bread which we had to wait for and starters getting cold. We ordered more drinks and enquired about our main courses and would there be a long wait - 35 minutes later our main courses arrived - food was good but by then we had lost our appetites.
The night didnt improve, we were awoken at 1am by the fire alarm - lasted about a minute and then went off - both had trouble getting back off to sleep.
We tried the shower again in the morning - but again no hot water.
Improvement on the service for breakfast and only had to wait 30 minutes.
On checking out we spoke to the Manager who had not been at the hotel all weekend but had come in due to the amount of complaints from guests. We explained that we had no enjoyed our stay this weekend and the reasons why. He didnt seem at all interested in the poor service in the restaurant but was sympathetic with regards no hot water for the whole of the weekend we were there.
We were offered our meal on Saturday and drinks on the house to compensate us and offered a night either at Salisbury or Warwick which is another of their hotels - we opted for Warwick as we had not visited that hotel and was promised that we would receive an email that afternoon with a voucher.
To date we have not received the email with the hotel voucher which the Manager said would be sent so we received when we got home on the Sunday afternoon.
What a shame the service and hotel has declined so badly and we will definitely not be returning to The Lazy Cow, Salisbury

Room Tip: Avoid Room 14 as not at all clean and there is a beam right across the middle of the room which my h...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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English first
Southam, England, United Kingdom
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 3, 2012

Stayed two nights on a KGB deal. Upgraded to add my 10 year old daughter - we did not just get a camp bed as we expected, but a full sofa bed in a separate living room! Two huge flat screens, funky cow designs yet still preserving the ancent building.
Our room (4) was a bit noisy late in the evening, but to be fair it is a pub, and old buildings don't come sound proofed - it wasn't that bad.
The people were loevely, really helpful. We didn't eat other than breakfasts - these were freshly cooked and great food (wonderful choices, all included in the rate) although service was rather slow.
Would definitely stay again.

Room Tip: Room 4 is above the bar and faces the street - can be noisy.
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  • Stayed August 2012, traveled with family
    • Value
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    • Service
Helpful?
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
352 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed September 1, 2012

Stayed here for 2 nights on a KGB deal. After waiting for quite some time before someone came to Reception to check us in, we were shown to our room (8) which was lovely and large, with the uneven floors and massive old fireplace expected of an old property. The bed was huge, and we appreciated the complimentary water and expresso machine. However the shower room was tiny by comparison, and the entrance very narrow. The shower was not spotless and there was a hole in the window that needs to be fixed. Hanging space was minimalist, but there were plenty of drawers.
Breakfast was very good, with a wide choice of freshly cooked meals, cereals, and specialist teas. The staff may want to think about putting a wastebin under the cabinet, to take empty cereal boxes etc.
Our room over looked the courtyard, and this meant for a noisy night on the Saturday. OK if you have earplugs, but otherwise, it could be difficult to sleep.
The Lazy Cow is probably the nearest to the Cathedral, which is just a short walk through the wooden doors on the opposite side of the road; an excellent location.
Parking is via the White Hart, Mercure Hotel next door, but nevertheless a bit of a treck with luggage. Although not cheap @ £10 per night, it is probably good value for Salisbury.

Room Tip: Ask for a room with a large bathroom. Pack some earplugs if staying over the weekend. Remember to...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 5 Contributor
91 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 27, 2012

We spent two nights to break up our journey to Cardiff. We managed to get a two night deal through the KGB offer. Stayed in one of the log rooms and had breakfast included. We liked the restaurant so much we also ate there both nights in the evening (steaks and ribs were tremendous). Staff are all really friendly and helpful, food was excellent and lot of nice touches in the rooms - large TVs, free wifi, nice bathrobes, Nespresso coffee machines. We normally stay at Hiltons as we get upgraded, but this was a nice change. If you're looking for something a little out of the ordinary, without compromising quality, the Lazy Cow ticks the boxes.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reevesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 25, 2012

Took friends here for dinner as we live locally. Service was poor, drinks terrible, peroni not in peroni glasses. Cloudy ale. Food expensive and not a lot of it. They had run out of many items but did not tell us until we began to order. Small table, slow service. Sorry lazy cow we won't be back, we won't be encouraging friends to dine with you either. You need to sort out the bar housekeeping and train waiters to serve and clear table quicker.....disappointing

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank char2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2012

Quirky Hotel provided a lot of laughs .Staff so friendly and obliging .Breakfast excellent choice .Hotel very centrally situated wnd excellent value for money with KGB voucher.Had diinner first night with free bottle of wine with deal Sushi very good.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reading
Level 5 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 10, 2012

My wife took me here for an overnight trip to Salisbury for my 30th Birthday as I’m a big fan of steak and this seemed like the ideal place, being located right next to the cathedral gates. There was no parking but the hotel next door will accommodate you for £10, which was very reasonable.

Dinner

Bit of mixed one this – the central attraction here is of course the steak, which before I say anything else is the best I have ever tasted and I also enjoyed the relatively rare opportunity to eat it for breakfast as well. The meat had obviously been sourced, cut and cooked with care and skill and the cooking team at the Lazy Cow should be congratulated for this. However most of the rest of the dining experience was not of such a high standard with the waiting staff being repeatedly forgetful and inattentive to what I would consider relatively basic requests such as for condiments or more drinks. Furthermore the portion size for the starters and sides where a bit on the mean size for the money and a few of my chips where still raw in the middle.
These are little things I know but they can really ruin your enjoyment of a special occasion if they start to mount up. To the Lazy Cows credit, when we complained the manager came to see us and apologised, offering us a complimentary bottle of wine.

Bed

Beyond the restaurant, the rooms within the Lazy Cow are each individually decked out in a cow related theme, we were in 15 right at the top of three very rickety and uneven flights of stairs. For a fit, young(ish) couple such as ourselves this was all part of the charm of the 15th Century building, but it really is not for everyone (especially if you have heavy bags) as there is no lift.
Our room was large by boutique hotel standards and had a separate lounge/dressing area and a big bathroom, it was relatively newly decorated and furnished, which jarred a little with the exposed beams and wonky walls. Various mod cons come as standard including a nespresso machine, ipod dock and a proper hair dryer, however it was disappointing not to see robes and the bathroom was very dark and Spartan.
It was very hot the day we visited and the room could have done with a fan as the one small window looked straight out over the main road as was very noisy for most of the night – if I had not had a bottle of wine – I may not have gotten off at all!

Breakfast

This came as standard with the room and is a standard mix of continental buffet and cook to order items. As mentioned before the steak and eggs was very good, but my wife’s eggs New Yorker was a bit bland and rubbery for her tastes and she did not finish it.

In conclusion, the steak is far better than you would get in a Beefeater (and so it should be for being nearly three times the price), but the service is not nearly so polished and takes away from the experience. Sadly not worth the money at the moment.

Room Tip: Rooms facing out onto the road are very noisy with the single glazing - ask for a quiter room at the...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank staffjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chapter House

Property: The Chapter House
Address: 9-13 St. Johns Street, Salisbury SP1 2SB, England (Formerly The Lazy Cow)
Location: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #6 of 58 B&Bs / Inns in Salisbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Chapter House 4*
Number of rooms: 17
Official Description (provided by the hotel):
The family-run Chapter House is situated in the heart of picturesque Salisbury. This 16th century boutique hotel boasts 17 en-suite rooms, with the executive range of rooms featuring unique standalone charms, from wooden wall-panelling to original stone fireplaces to freestanding baths. All rooms offer fluffy down duvets, Egyptian cotton linen, designer toiletries and flat screen TVs. The bustling gastro pub is renowned for its outstanding grills, serving a range of real ales and lagers on tap, as well as a quality international wines and spirits. Traditional roasts are served on Sundays. Free Wi-Fi is available throughout The Chapter House. The perfect base when visiting Wiltshire's historic sites, The Chapter House is also an ideal stop over en route to the coast or as a home-from-home option when on a business trip. ... more   less 
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Also Known As:
The Lazy Cow Hotel Salisbury

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