Stayed for 2 nights in room 3. When we arrived the manager, chef and another member of staff were sat in the courtyard smoking and drinking tea - we walked past them with our cases and we had to wait a full 5 minutes for them to get off their chairs and book us in even though they could see us from where they were sitting (we nearly turned around and left). Room was ok, no robes though as promised and the 'swag bag' is just an empty cheap looking shopping bag. we ate in the restaurant on the 1st night and were really looking forward to trying the steaks (it is a steakhouse, after all!).Steaks were very dry and tough, when we told the waitress she brought us a card to show us that the steaks had been cooked medium as we had requested, however that was not the issue, the steaks were very poorly cooked, very dry and difficult to swallow. that night we were kept awake until the early hours by people standing outside, under our window, drinking and smoking (one of these being the manager himself!). room was so hot we couldnt shut the window and the fan didnt work. on the last night we decided not to eat in the restaurant so went into salisbury and had a nice meal instead. that night, being a friday, the bar and pounding music was on until 1am so another awful nights sleep. was relieved we were only there for 2 days and couldnt wait to come home for a decents nights sleep. the lazy cow and its fake 'quirkiness' should spend more time and money in sending their staff (especially the manager) on a customer care course. avoid at all costs
- Official Description (provided by the hotel):
- The family-run Chapter House is situated in the heart of picturesque Salisbury. This 16th century boutique hotel boasts 17 en-suite rooms, with the executive range of rooms featuring unique standalone charms, from wooden wall-panelling to original stone fireplaces to freestanding baths. All rooms offer fluffy down duvets, Egyptian cotton linen, designer toiletries and flat screen TVs. The bustling gastro pub is renowned for its outstanding grills, serving a range of real ales and lagers on tap, as well as a quality international wines and spirits. Traditional roasts are served on Sundays. Free Wi-Fi is available throughout The Chapter House. The perfect base when visiting Wiltshire's historic sites, The Chapter House is also an ideal stop over en route to the coast or as a home-from-home option when on a business trip. ... more less
- Reservation Options:
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- Also Known As:
- The Lazy Cow Hotel Salisbury