My wife and I arrived at the Grasmere House unexpectedly as our internet booking at a nearby hotel fell through (booking website not in synch with the hotel) and that hotel passed us on to the Grasmere House at the same rate. When we expressed disappointment with the first room they showed us - a view to the car park - the Grasmere House staff kindly upgraded us to a much nicer room (Room 27) with a river view across to Salisbury Cathedral, which is what we had booked at the original hotel. Their attitude in doing this was first class - exemplary - they wanted us to have a great experience on our one night stop in Salisbury. Thank you, Grasmere House, for that. The view was as memorable as the way we were treated.
We took dinner that night and lunch the next day, and all the courses were very delicious, in particular the slow-cooked lamb. I also recommend the full English breakfast which is served as a buffet. I have lived overseas for many years and had just returned from a two-week holiday in the US, so was tired of "continental breakfasts" and was looking forward to at least one proper traditional full English breakfast. The Grasmere House breakfast was excellent - the back bacon in particular gets very high marks.
I met the manager, Mr. Dale Naug, in the evening after we had checked in and on the next day when he came to check that we were enjoying our lunch. His presence on site and his attention to client satisfaction were both notable, and his staff seem to be following his lead.
Some practical observations, It's a very pleasant 15 - 20 minute walk to Salisbury Cathedral from the hotel. Better to walk than take the car as the walk takes you past much of interest and some very photogenic spots (and central Salisbury is not the best place for a car anyway). The hotel is set back from the road, so is very quiet in the rooms. There is plenty of parking space. Make sure that you ask for a river view, if you can get it, as it is memorable. But the same view is also available from the restaurant at breakfast.
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