Spent New Year's Eve there with my wife and elderly father, and we were extremely well looked after. Although we caused a bit of a problem by opting out of the hotel's New Year's party in favour of a quiet meal in the restaurant, we received polite and attentive service both in the restaurant and elsewhere.
The rooms (we booked the premium ones) were spot on: very comfortable bed, a modern bathroom with a proper shower that puts plenty of water on to the user and none on to the bathroom floor, very quiet with a splendid view out over the river, the water meadows and the Cathedral.
The food, as other reviewers have noted, was OK, but not really gourmet. Very decent breakfast, though.
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