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“excellent food”

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Legacy Rose & Crown Hotel
Ranked #8 of 16 Hotels in Salisbury
Certificate of Excellence
Reviewed May 29, 2013

We had dinner on a travelzoo voucher. The staff were friendly and attentive, the choice of food was great and the setting next to the river was beautiful, even though it was tipping it down. I was more than happy to leave a big tip and thoroughly recommend a visit. I will be returning for some summertime lunches.

Room Tip: Only went for dinner
  • Stayed: May 2013, traveled as a couple
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1  Thank Roy-Poulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 30, 2013

Dear Roy-Poulton,

Thank you for taking the time and trouble to post such a beautiful review on TripAdvisor following your recent visit to our restaurant.

We are so fortunate and very proud to have a wonderful location overlooking both Salisbury Cathedral and the river Avon.

In addition we are so happy the you really enjoyed our freshly prepared food and outstanding levels of hospitality.

We look forward to welcoming you back to the Legacy Rose and Crown Hotel in the near future.

Kind regards

Tom

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601 - 607 of 893 reviews

Reviewed May 29, 2013

We stayed at this hotel - with some friends - about a month ago. The hotel is in a fantastic position, with gardens going down to the river bank and views of the not too distant cathedral and in a nice quiet area. I loved sitting in garden beside the river, reading, before breakfast, it really set up the day. The hotel itself was extremely comfortable and the breakfasts and the one evening meal we had were really tasty and nicely presented. The rooms are well equipped. The town is only a shortish walk from the hotel. I would definitely revisit and would recommend this hotel to anyone wishing to spend a nice weekend in and around Salisbury.

  • Stayed: April 2013, traveled with friends
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1  Thank Bycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 30, 2013

Dear Bycroft,

Thank you for taking the time and trouble to post such a wonderful review on TripAdvisor following your recent stay at our hotel.

My team and I are so happy that you experienced our renown outstanding levels of hospitality and that you rated us 5 stars in all areas.

Customer feedback is extremely important to us as we continue in our search for excellence. I am also delighted that announce that we have just received the TripAdvisor Excellence Award 2013.

It is great to know that you would definately recommend our hotel to the wider public and we look forward to welcoming you back to the Rose and Crown Hotel when you are next visiting the area.

Kind regards

Tom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

We visited the Rose and Crown for lunch on a Travelzoo voucher. We expected to dine in the Pavilion restaurant but instead were shown to what was basically a meeting room with a couple of tables made up. The staff were very pleasant and attentive and the food excellent. However, these good points could not make up for the fact that we were the only diners in a room that was totally devoid of any atmosphere and we felt as though we were second class diners as we were using vouchers. We dine out a great deal on vouchers, returning time and again to establishments that we like (with or without discounts). This was our first visit to the Rose and Crown and our last as we have no wish to be put into such a room again. Do they not understand that first impression counts? If there was a problem in using the main restaurant, (which we never did get to see) they should have informed us so that we could decide whether to come or not. Pity, as the food was very good - still, there are plenty of other restaurants nearby where the surroundings are as good as the food - but not here!

  • Stayed: May 2013, traveled as a couple
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1  Thank raymex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 30, 2013

Dear raymex,

Thank you for taking the time and trouble to post your review on TripAdvisor following your recent visit to the Rose and Crown Hotel.

Please accept our most sincere apologies for having to switch the main restaurant to our Cathedral Restaurant on the day you dined with us for lunch.

We had a funeral party booked into the main restaurant which as you can appreciate was booked in at very short notice and hence we had to close out our main restaurant on the day you dined with us.

I have noted your positive comments in relation to the food and I know that our team will take a great deal of inspiration and encouragement from your kind words.

We hope that you will return to our restaurant in the near future thus allowing us the opportunity to restore your confidence in us.

Kind regards

Tom

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Reviewed May 26, 2013

Unfortunately, despite a very efficient and professional staff and a lovely view of the bridge and river, I cannot recommend this hotel unless you are a lone (solo) traveller.

The large room, overlooking the river was basic but comfortable, until we tried to sleep!. I had no idea he floors would be such a spoiler!! The carpet was poor insulation over floor boards that squeaked so loudly that I could not get up for a glass of water or early in the morning without disturbing my daughter.

This hotel room was truly a disappointment especially after I complained to the reception staff and they told me that many of their guests had complained but nothing was done by management to remedy the situation. I'm sure the people below us were also disturbed by the terrible racket almost every board in the floor made at the lightest step.

Salisbury is a beautiful town but unless you sleep like the dead, or are travelling alone, choose another hotel.

Room Tip: All rooms face the river but it doesn't matter because it seems that all rooms either have a squ...
  • Stayed: May 2013, traveled on business
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1  Thank Tantomile_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 28, 2013

Dear Tantomile_11

Thank you for taking the time and trouble to post your review on Tripadvisor however we are most disappointed to read that your experience was not a pleasant one.

We place an enormous amount of time and monies into both the fabric of the building and into staff training.Please rest assured that the areas of concern you experienced in relation to the floor boars will be reviewed as a matter of urgency. I will be writing direct to you in order to assertain the room number that you occupied.

it is very pleasing to note that you found our team both "very efficient & professional" and that you enjoyed our beautiful location in Salisbury.

I do hope that you will seriously consider returning to our hotel in the near future thus allowing us the opportunity to restore your confidence in us.

Kind regards

Tom

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Reviewed May 23, 2013

We came here for Christmas Day lunch and the food was superb! Really lovely menu, plenty of choices and cooked really well. Drinks are not too over priced either. Staff were all great, especially working on Christmas Day, all very polite, friendly, and professional. Would definitely eat here again.

  • Stayed: December 2012, traveled with family
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1  Thank goatinaboat44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 24, 2013

Dear randygoat44,

Thank you for posting your feedback on Tripadvisor following your dining experience here for Christmas Day Lunch.

It is always pleasing to know that we have exceeded our customers expectations in providing outstanding levels of hospitality and cuisine to our customers.

Our Christmas brochure 2013 is now available and cab be either downloaded from our web site or alternatively we can post a copy out to you.It is a real treat and we hope that you will partcipate in the festivities this year.

Kind regards

Tom

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Reviewed May 21, 2013

Stayed for 3 nights 15th May. Room clean and comfortable with plenty of hot water and the location is ideal for the city with 10 minute walk to the cathedral and town centre where there are numerous good quality pubs serving fine local ales and good quality reasonably priced food. Ordered morning papers but did recieve them on the first morning but not really an issue.
Large free car park is a plus. The breakfast is continental and is just ok but for the price of accomodation many similar hotels offer a full english included.
I stayed at the hotel a few years ago for business and the breakfast then was a full english buffet.
Did not eat in hotel as expensive and there are many other options in town.
all in all a nice break away in a comfortable hotel.

  • Stayed: May 2013, traveled as a couple
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2  Thank Trev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 24, 2013

Dear Trev S,

Thank you for taking the time and trouble to post such wonderful feedback on Tripadvisor following your recent stay at our hotel.

We are so happy that you had a most enjoyable experience at both the Legacy Rose and Crown Hotel and indeed Salisbury which is such a beautiful city.

In relation to breakfast we do offer the choice of an upgrade to fresh cooked full English breakfast for a £5.00 per person supplement which is proving to be an extremely popular choice for our guests.Perhaps when you return you ought to try this option which I can honestly recommend.

Customer feedback is extremely important to us as we continue in our search for excellence.

Kind regards

Tom

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Reviewed May 19, 2013

A very enjoyable stay overall despite the negative points However the plus points were : great location, beautiful picturesque views over the river from the rooms and restaurant, very clean, well-appointed rooms.
The negative points need addressing and were a shame: no bell at reception and no-one there when you needed someone, defensive attitude from receptionist, breakfast staff slightly curt, white toast inedible as hard. Upgraded to cooked breakfast at £5 supplement and when choosing only 3 items from choice you would have expected double of those things ie 2 rashers of bacon rather than 1.
I had booked an Executive Double Room with the picture being of a room with 4 poster double bed - Description reads: Overlooking the cathedral and river with some rooms opening out onto the garden. The four poster bed is in the 13th century part of the building.
I expected a room with a 4 poster bed! The receptionist told me a lot of people have had problems with this! 'The' means there is only one in the hotel and it was booked for someone else! If I had wanted it I should have requested it!
I consider this extremely mis-leading and needs rectifying.

  • Stayed: May 2013, traveled with family
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1  Thank BMJ186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this reviewResponded May 24, 2013

Dear BMJ 186338,

Thank you for taking the time and trouble to record your feedback on Tripadvisor.

I have noted your constructive criticism and please accept our sincere apologies for the areas in which you have highlighted that did not exceed your expectations.

In addition it is very pleasing to note that you had a "very enjoyable stay". Customer feedback is extremely important to us as we continue in our search for excellence.

We look forward to welcoming you back to our hotel in the near future.

Kind reagrds

Tom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Rose & Crown Hotel

Address: Harnham Road, Salisbury SP2 8JQ, England
Location: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Salisbury
#6 Romantic Hotel in Salisbury
Price Range: $108 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Legacy Rose & Crown Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
The 4* Legacy Rose & Crown Hotel is an original 13th Century coaching inn located in the City of Salisbury with stunning views across the River Avon & Salisbury Cathedral. There are many original features lovingly retained. The original section of the building still boast its wooden beams through-out and our Oak Bar also enjoys the log fire that is lit in our winter months. A selection of Feature and River View Rooms are available along with our original beamed rooms, please ask our reservation or reception teams for details & availability. Our Pavilion Restaurant where the hotel serves Breakfast, Lunch & Dinner to residents and non-residents offers picturesque views of Salisbury Cathedral and the River Avon combined with ‘Sheep in the meadows’ by constable. Our modern Avon Bar which has kept its original beams and other features is the perfect place for meeting friends. We offer Morning Tea & Coffees, Afternoon Cream Teas & Coffee, Lunches and Dinner and drinks through-out the day. ... more   less 
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Also Known As:
Legacy Rose And Crown Hotel
Legacy Rose Crown Salisbury

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