I reserved a room at this hotel for the night of 1 September over a month ago as its location was ideal for a nearby wedding I was to attend that day. I even contacted the hotel on 30 August to check this was in order (as I had received no confirmation) and was told it was. At 9.45pm on 31 August I received a call to inform me that, due to "plumbing" problems, I had been relocated to a hotel on the other side of Salisbury. The person I spoke to was aware that I was one of the same wedding party staying there so my getting to and from the wedding would also be disrupted. Strange that the "plumbing" problem was resolved by the following day and the room I should have occupied was given to a guest from the wedding at the Rose and Crown. I have subsequently discovered that exactly the same thing happened to a friend who booked her relatives in for the night of a wedding last year - again "plumbing" was blamed. Despite the inconvenience created at such short notice there was no suggestion by the hotel to make amends in any way. I have made a formal complaint and, a week later, still await a reply.
Avoid this hotel if you want to make sure of you accommodation.
- Official Description (provided by the hotel):
- The 4* Legacy Rose & Crown Hotel is an original 13th Century coaching inn located in the City of Salisbury with stunning views across the River Avon & Salisbury Cathedral. There are many original features lovingly retained. The original section of the building still boast its wooden beams through-out and our Oak Bar also enjoys the log fire that is lit in our winter months. A selection of Feature and River View Rooms are available along with our original beamed rooms, please ask our reservation or reception teams for details & availability. Our Pavilion Restaurant where the hotel serves Breakfast, Lunch & Dinner to residents and non-residents offers picturesque views of Salisbury Cathedral and the River Avon combined with ‘Sheep in the meadows’ by constable. Our modern Avon Bar which has kept its original beams and other features is the perfect place for meeting friends. We offer Morning Tea & Coffees, Afternoon Cream Teas & Coffee, Lunches and Dinner and drinks through-out the day. ... more less
- Reservation Options:
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- Also Known As:
- Legacy Rose And Crown Hotel
- Legacy Rose Crown Salisbury