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“Great place to stay”

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Mercure Salisbury White Hart Hotel
Ranked #9 of 16 Hotels in Salisbury
Reviewed May 10, 2013

We travel a lot and stay in may different hotels. We were looking for somewhere to stay near Thruxton for the motor racing. We had never been to salisbury before so my wife consulted tripadvisor.
This is a great hotel. Right in the centre of Salisbury. Very close to the cathedral and about 400m from the centre of the town.
We had a presteige room that had recently been refurbished. Very clean, comfortable bed and good pillows.
Staff were very helpful.
Only downside was that it took a while to either checlout or get a carpark exit ticket.
Otherwise brilliant

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank David_PaulaCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded May 19, 2013

Dear David_PaulaCH

Thank you very much for your kind review, I am delighted that you enjoyed your visit to the Mercure Salisbury, White Hart Hotel.

I was pleased to read that you enjoyed the home comforts of one of our privilege rooms including the nespresso machine and free mini bar, finding the room to be clean and comfortable and that all staff were very helpful throughout your stay.

We look forward in welcoming you back in the future.

Kind Regards

Mark Postlethwaite
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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644 - 650 of 1,005 reviews

Reviewed May 7, 2013

this was my second business visit to this hotel and shall be returning. Room great; spotlessly clean and nice comfortable bed. Everything you need.Receptionsist very warm and friendly. This was not the case on my first visit, I guess down to individuals, generally staff very friendly and helpful. Breakfast was great nice staff and plenty of choice. There is a nice seating area in the main reception ideal for meeting colleagues, etc

  • Stayed: April 2013, traveled on business
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1  Thank SmudgeWestWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded May 10, 2013

Dear SmudgeWestWales

Thank you for taking the time to post your review following your most recent stay with us.

I was pleased to read that you returned to the hotel for your business trip to find your accommodation comfortable and clean and enjoyed the great location the hotel occupies with our lounge facilities ideal for meeting colleagues and relaxing to catch up with others.

It is always pleasing to read positive remarks concerning the team and I was pleased that you found them to be warm, friendly and helpful during your stay. I am glad that you enjoyed a great breakfast to start the day with a good choice available from the buffet.

I hope we have the opportunity in welcoming you back to Salisbury soon.

Kind Regards

Mark Postlethwaite
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013 via mobile

Pros and Cons. Pros are location, lovely comfy bar, beautifully clean and a good mix of traditional and modern, it has a big car park and the staff are lovely, professional and attentive. Cons are too few staff, doing their best, no lift so second floor and heavy bags is an issue, it is far too hot and my room had no controls (but thankfully a window) and the value for the location is superb. The best hotel in Salisbury centre by miles.

  • Stayed: April 2013
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Thank Jeremy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded April 25, 2013

Dear Toqiz

Many thanks for posting your recent review of the hotel.

I am always pleased to read positive comments relating to the team at the hotel and was gladdened to read that you found the staff to be professional and attentive during your stay as this serves as great motivation for the entire team.

I was further pleased to read that you enjoyed the comfy bar and lounge and that you found the hotel to be beautifully clean, and both the team and myself appreciate your ending comments.

We look forward in welcoming you back to the Mercure Salisbury, White Hart Hotel in the future.

Kind Regards

Mark Postlethwaite, General Manager

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Reviewed April 23, 2013

This Hotel is very good and excellent value for money. We only had breakfast in the hotel but the choise of food was first class & very fresh
The only fault with the Hotel was when we arrived at 2.00pm our room was not ready,This was not really a problem as the front desk staff locked our bags away and said the room would be ready in one hour, so we went off into town. When we arrived back at 5.00 pm the room was still not ready and we had to wait untill 6.00 pm for our room.We were offered no apology nor even a complamentry drink while we sat in the bar waiting. This let down an other wise very good experience

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank witheldno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded April 25, 2013

Dear withheldNo

Thank you for taking the time in letting us know about your recent stay at the Mercure Salisbury, White Hart.

I was pleased to read that your stay was excellent value for money and that the hotel was very good with a first class breakfast.

Thank you further for bringing to my attention the delay in accessing your room upon your arrival at the hotel and I am currently investigating with the team to prevent any repetition in the future.

Once again thank you for your comments and hope we have the opportunity in welcoming you back in the future.

Kind Regards

Mark Postlethwaite, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2013

The entrance of the hotel has preserved some stunning columns from the period when the hotel was built. Inside, the common areas have been refurbished and transformed into a granny style living room, very cosy and with a feminine touch.

The staff in not formal at all but they are nice and helpful and breakfast is served in a room surrounded with a garden which makes it quite pleasant.
It is a favourite for weddings apparently, so it can get quite noisy on a saturday night, but they moved our room so he didn't have to put up with it and we sleept perfectly fine.

Good quality price ratio and excellent location right in the town center.

Room Tip: The ones in the older part of the hotel dont have very nice views but they are quiet.
See more room tips
  • Stayed: April 2013, traveled with family
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Thank DarianaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded April 22, 2013

Dear DarianaG

Many thanks for taking the time to let us know about your recent stay with us and thank you for choosing the Mercure Salisbury, White Hart.

I was pleased to read that you were looked after by the helpful team at the hotel and that you had the opportunity to relax in the refurbished cosy lounge.

The hotel is in an excellent location as mentioned to explore Salisbury and town centre and hope that the breakfast enjoyed in the setting of our restaurant overlooking the courtyard set you up for the day.

Once again thank you for your review and hope that we can welcome you back to the hotel in the near future.

Kind Regards

Mark Postlethwaite, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

We held our wedding reception, afternoon tea and evening meal, at the White Hart recently. The staff were very friendly and attentive, without being too attentive. We had exclusive use of the bar area for afternoon tea and the food was excellent. We had a separate function room for the evening meal and all guests stayed overnight and enjoyed an excellent breakfast the next day, good choice of food, hot and cold buffet style. We managed to have few hiccups, one twin room was a double but quickly sorted. Our room was very nice and comfortable and believe our guests enjoyed themselves. Living in Salisbury I have little need to stay in the White Hart but would recommend friends to stay and would certainty recommend as a wedding venue. Sarah was very helpful and open to our ideas and provided suggestions of her own and we were very pleased with our stay. Thank you

  • Stayed: March 2013, traveled with friends
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Thank Geoff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded April 19, 2013

Dear Geoff T

Firstly congratulations and thank you for choosing the Mercure Salisbury, White Hart for your wedding celebrations.

I was very pleased to read that the staff were friendly and attentive and that Sarah was helpful in the organisation of your important day. Thank you also for your recommendation of the hotel to friends for accommodation and as a wedding venue.

I have passed on your kind words about the excellent food in the evening and breakfast with the kitchen brigade as I am sure that this will serve as great motivation for the entire team.

Once again we appreciate you taking the time to let us know about your stay and hope we can be of service in the future.

Kind Regards

Mark Postlethwaite, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

Stayed overnight at the end of march 2013 following a wedding in Salisbury the same day. We were exceptionally well looked after all afternoon and evening. We had an afternoon tea which was very good and the evening meal was also excellent. The staff were very friendly and took the time to make sure that we were well looked after, at no point did I feel that anything we asked for was too much bother. Our room was very nice and faced over the road to the cathedral at the front of the hotel, the room was very smart and looked to have been refurbished in the recent past. The room and the en suite bathroom was clean and tidy. Breakfast the next morning was one of the better hotel buffet breakfasts that i have experienced so i was impressed by this. Checking in and out was dealt with efficiently and we had no problems with parking etc. Overall a thoroughly good choice by the bride and groom for their wedding celebrations and all of the other guests seemed equally as pleased as we were.

  • Stayed: March 2013, traveled as a couple
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Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this reviewResponded April 19, 2013

Dear Simon B

Many thanks for posting your review of the hotel following your recent stay with us.

I was pleased to read that the staff were friendly, that you were exceptionally looked after and that you felt that nothing was too much bother for the team.

It was further pleasing to read that you enjoyed the excellent food during the evening meal and the breakfast buffet.

Once again thank you for your kind words and hope we have the opportunity in welcoming you back to the hotel in the near future.

Kind Regards

Mark Postlethwaite, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Salisbury White Hart Hotel

Address: St. Johns Street | Wiltshire, Salisbury SP1 2SD, England
Phone Number:
Location: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Salisbury
Price Range: $99 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Salisbury White Hart Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
This 17th century 3 star hotel with 68 en suite rooms stands in the centre of Salisbury overlooking the famous Cathedral. Ideal base to visit Stonehenge and the New Forest. 25 miles from Southampton Airport, 1 mile from Salisbury railway and coach station. The hotel features the award winning Squires Restaurant and Bar, a lounge, 3 conference suites and a free car park. Nearby local leisure facilities just a short walk away include swimming, sauna, squash, tennis, snooker, horse riding and golf. ... more   less 
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Also Known As:
Mercure White Hart Salisbury Hotel Salisbury
Accor White Hart Salisbury
Mercure Salisbury

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