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“Not great!”

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The Cathedral Hotel
Ranked #13 of 16 Hotels in Salisbury
UK
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not great!”
Reviewed June 9, 2013

Uninterested receptionist, mouldy bathrooms and uncomfortable beds. We booked this place last minute. To be fair the location is good (centre of town and not too far from multi storey car park) but overall it was distinctly average - so ok if you need a place to stay for one night but would not recommend for a longer restful stay in Salisbury as the noise was pretty bad too.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reviewer_29UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, June 14, 2013
Dear Reviewer_29UK

I am sorry you did not enjoy your visit to our hotel. We take customer feedback very seriously and I am upset that you found our customer service less than average. As you will see by other reviewers, one thing visitors always comment on is how helpful our team are, so I am upset you did not receive the same level of customer care. We have an ongoing decoration and maintanance programme to keep on top of the room standards. Thank you for your feedback and I hope you enjoyed your overall visit to Salisbury.

Kind Reagrds
Tony Negal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
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English first
Northampton, United Kingdom
Level 6 Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 4, 2013

Myself and four friends stayed at the Cathedral Hotel for two nights for a girlie weekend away at the end of May and I haven’t got one bad thing to say about the place!

It’s the kind of hotel you feel welcome from the moment you walk through the door, the staff are more than accommodating and nothing is too much effort.

We ate in the restaurant both evenings, the food is of a high standard with plenty to choose from on the menu, I’m just disappointed I enjoyed my main so much I was too full to try the nickabockaglory . . maybe next time!! Breakfast was tasty and the hot dishes that are made to order arrived super quick, much better than these hotels that leave the cooked breakfast sat out all morning to go cold.

Our rooms were plain but very clean and tidy, more than adequate for us, a powerful shower, plenty of towels, tea, coffee, kettle and a hair dryer, all the essentials a girl could want!

The location is great, two mins walk to the shops, and a two min drive to train station.

This hotel has all you really need in one location, great breakfast, a lovely quiet garden during the day where you can enjoy a glass of wine or a tasty lunch in the sun, a top class evening meal, followed by drinks in the bar, and a night club area in the evening, all this followed by a comfy bed to rest your tired feet! And although the rooms are above the bar, we didn’t hear too much noise once we had gone to bed.

Thanks to everyone at The Cathedral for making our weekend break so enjoyable, and special thanks to Tony, Steve and John for their exceptional hospitality! We’ll definitely be back, and would recommend to anyone staying in Salisbury.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunSeeker82_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, June 14, 2013
Dear SunSeeker82_11

Thank you for your great review. I am delighted yourself and your friends had such a great weekend. I know our team will really appreciate your comments about our great service, food and atmosphere. I will ensure our whole team including the kitchem team sees your great comments. Once again, thank you and we look forward to looking after you on your next visit to Salisbury.

Kind Regards
Tony Negal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montréal
Level 6 Contributor
262 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 28, 2013

Situation was perfect. Rooms are average size, bathrooms are clean and with a good size. The overall atmosphere of the hotel is very nice. Staff is very helpful. From the hotel, you are near of everything interesting around Salisbury.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernatchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, June 14, 2013
Dear Bernatchez

Thank you for taking the time to share your experience with potential visitors to our hotel. It is great that our team looked after you so well. I am delighted you enjoyed our great location in the heart of Salisbury.

Kind Regards
Tony Negal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SW18 5BD
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 20, 2013

The hotel and staff were very friendly and helpful. Nothing was too much trouble and the beds were very comfortable. It really was excellent value for money. We also ate in the restaurant in the evening. The menu was wide and varied and the food was very tasty and fresh. The service was top class as well. I must also commend the receptionist who was able to find out the current location of a shop my mother last visited in the early 60s. That's service for you.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, June 14, 2013
Dear Imks

Thank you for your great review. I am delighted our team were able to help you enjoy your stay at our hotel and enjoy Salisbury and find the shop your mum visited. We are privately owned and want to be famous for our team looking after visitors because they want to, not because its a job. It is great when our guests recognise this and I know the receptionist will be delighted that she could help.

Kind Regards
Tony Negal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 20, 2013 via mobile

Stayed here on Friday night for my birthday night out! We thought the hotel was nice enough. Room was a reasonable size, with a good sized bathroom, although the fittings were basic and overall cleanliness could have been better. Bed and bedding was nice, as was TV and complimentary drinks and biscuits etc. We were offered room 302 when we booked as it was one of the 'quietest' rooms in the hotel, as it neither overlooks the front or back of the hotel...and it was quiet, even on a Friday night, we didn't have any noise problems. However, the room overlooks the backs of buildings around the hotel and it's not a pleasant view, quite dirty and highly populated with pigeons...one of which wandered in when we opened the window! Staff very nice and friendly, bar and disco good, lift very good; just big enough for two and not noisy (room 302 is next to the lift). Breakfast was lovely, cooked fresh, tasted great and good service by waitress! Would return!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, June 14, 2013
Dear Deborah

Thank you for your kind comments about enjoying your breakfast and that you would return again. I am sorry about the view, but we have done numerous things to remove the pigeons since we arrived at the hotel. All of which has helped reduce there numbers, but has not removed them. If you request room 304 or 303, these rooms are large and face the front and if you stretch a little you can see the Cathedral Spire. Once again thank you for your review and we look forward to seeing you on your next visit to Salisbury.

Kind Regards
Tony Negal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth uk
Level 5 Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 19, 2013

I really enjoyed my stay at the Cathedral. As a wine and happy times worshipper I would recommend this hotel. If you are young and still interested in a late night club for a dance and fun time it is just ace. We are not so young - at least one of us isn't - so we did not join in but it was great to see the vibrant youngsters enjoying themselves while we had a night cap.
The hotel was quiet and the staff were the best and all you could ask for. The room was fairly basic but I like it that way not being into chintze and faffyness. When we asked for advice on the best place for curry one of the staff recommended that we go to the Anokaa up the road - well, what a star he turned out to be. Thank you. Would go back again as breakfast was good and bed comfortable,not too hard or soft. We will stay here on our next visit.

Room Tip: Our room was at the back and was quiet. Don't know what others are like.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ang54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, June 14, 2013
Dear Ang54

Thank you for your great review. I am delighted our team and our hotel in general helped you to enjoy your visit to Salisbury. I will make sure our team see your review and specially your comments about them. We look forward to taking care of you on your next visit to Salisbury.

Kind Regards
Tony Negal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 12, 2013

The welcome was great, the room was excellent and the bar good fun.
If you are staying in Salisbury everything is within touching distance.
The Managers were charming (tony and Julie)
The ear plugs in the room a really nice touch but I didn't need them!

Room Tip: I was on the 3rdfloor and it was excellent!
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CampbellAsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathedralHotel, Owner at The Cathedral Hotel, responded to this review, May 21, 2013
Dear CampbellAsk

Thank you for taking the time to share your experience with future visitors to Salisbury. It is great that we exceeded your expectations and we look forward to looking after you on your next visit to Salisbury.

Kind Regards
Tony Negal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cathedral Hotel

Property: The Cathedral Hotel
Address: 7-9 Milford Street, Salisbury SP1 2AJ, England
Location: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #13 of 16 Hotels in Salisbury
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Cathedral Hotel 2*
Number of rooms: 22
Official Description (provided by the hotel):
We are located in the heart of Salisbury, just a short walk from The Cathedral, shops, theatres and restaurants. We are just 20 minutes' drive from Stonehenge and the rolling countryside of Wiltshire, with all its historical gardens, houses and walkways.Sundays and throughout the week, we offer a quiet, relaxed environment. On weekend nights, the busy venue bar on the ground floor is open until 2am and is part of the cities club circuit. The rooms have secondary glazing, but you may hear street noise in some of the rooms at weekends. The bedrooms do not have telephones or air conditioning but do offer lots of extras -free WIFI, hair dryers, iron boards, flat-screen TVs, plentiful tea and coffee supplies along with excellent quality towelling. ... more   less 
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Also Known As:
Cathedral Hotel Salisbury

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