I booked this as a Red Letter Day gift. Their website did make it clear that the Hotel could be lively and noisy on the weekend which was I booked on a Thursday. Unfortunately, people clearly enjoy a long weekend in Salisbury! To be fair the Hotel Website makes it very clear that Sun-Weds are quite and Thurs to Sat aren't so I was just unlucky/foolish not checking that before booking. To be fair the windows do cut most of the sound out and ear plugs are also provided. With windows shut it does get very hot and then you have to sleep over a floor fan and a ceiling fan. The room was small and nicely done out though there were a few cobwebs in the corners.
We ate in the Restaurant and have to say the food was really good quality and on a Thursday there was 25% off which also meant it was very good value. My starter of whitebait was great, it wasn't until I cleared my plate that my wife spotted a very long hair. The member of staff was very apologietic, mortified even, and without pressing they were removed from the bill. There was a bit of wait for our starter plates to be removed plus our requested jug of water didn't arrive until a second time of asking.
Although I wasn't asked how I wanted my steak, luckily it was done medium rare which is how I like it. My wife's fish mixed grill was very generous also.
Unfortunately things went slightly wrong with desserts. I didn't want one but I did want an Irish Coffee to drink as my wife wanted hers. I had to go to the bar to chase up, as the one member of staff serving the restaurant seemed to be on glass collecting duties. I spotted the coffee half-done on the bar and was told it was on it's way. When it did arrive it was, of course, just warm rather than hot and my wife had long finished her dessert. Again the staff were very apologetic and again this was removed from the bill. When the bill arrived the 25% wasn't discounted so we had to ask for this to be discounted.
Sadly breakfast was also a bit hit'n'miss. The member of staff told us there were problems in the kitchen. I'm guessing either the hob wasn't working or the grill member of staff hadn't turned up as there was no bacon or fried eggs. We opted for deep fried sausages and scrambled eggs and beans. The scrambled eggs were like cardboard, whilst I think the must have been down to their last tin of beans as we only seemed to have one spoonful each! Thankfully the sausages were really nice.
I think if you picked the right night and you were bit luckier with the eating then you could have a really good stay. I marked the service high as they did seem to really care plus from the Hotel's comments they do take customer feedback really seriously. However, ultimately you shouldn't be judging a place on the quality of its apologies. I think the staff seemed overstretched and certainly when we ate there seemed more of a focus on the bar. There's a balancing act to be done and with a little work it can be done.
- Official Description (provided by the hotel):
- We are located in the heart of Salisbury, just a short walk from The Cathedral, shops, theatres and restaurants. We are just 20 minutes' drive from Stonehenge and the rolling countryside of Wiltshire, with all its historical gardens, houses and walkways.Sundays and throughout the week, we offer a quiet, relaxed environment. On weekend nights, the busy venue bar on the ground floor is open until 2am and is part of the cities club circuit. The rooms have secondary glazing, but you may hear street noise in some of the rooms at weekends. The bedrooms do not have telephones or air conditioning but do offer lots of extras -free WIFI, hair dryers, iron boards, flat-screen TVs, plentiful tea and coffee supplies along with excellent quality towelling. ... more less
- Reservation Options:
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- Also Known As:
- Cathedral Hotel Salisbury