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“EXCELLENT ACCESSIBLE ROOMS”

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Premier Inn Leeds City Centre (Leeds Arena) Hotel
Ranked #6 of 87 Hotels in Leeds
Certificate of Excellence
East Riding of Yorkshire, United Kingdom
Level 6 Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“EXCELLENT ACCESSIBLE ROOMS”
Reviewed September 24, 2012

The purpose of our stay was for us to get our heads down after a visit to the theatre so we wasn't looking for a plush hotel, so to speak. We normally stay in their main competitor in the budget hotel market but we didn't fancy any of their hotels in the area. We chose this hotel because of the room rate (£43), location near to the theatre and because it is fairly new.

Upon arrival we were greeted by Al who identified a disabled parking space in the garage below to us (they are free and limited so make sure you call ahead to request one!) Al then met us inside and showed us how to operate the disabled lift. Once in the lobby Al explained about the restaurant and gave good advice with directions to the Grand Theatre. We were going to take the car but with his advice it was only eight minutes there and twelve minutes back (uphill with wheelchair!)

The room was on the second floor and overlooked the tall building next door, which I think was a student halls of residence, and Clay Pit Lane. That said, we did not hear any traffic noise from outside and the net curtains built into the window offered a decent amount of privacy. The room was a good size with all the usual Premier Inn comforts; it was extremely clean. The bathroom was a very good size and had a roll-in shower. In fact, the bathroom was much bigger and more disabled friendly than some we have experienced in more expensive hotel chains.
There weren't enough towels in the bathroom though but that was soon sorted; after speaking with a girl on the phone an requesting more my wife arranged to collect them after dinner. Less than two minutes later Al knocked on our door with more towels. Note to Whitbread: Al is a top bloke and knows all about good CS (no, I'm not his brother-in-law!)

We had an early dinner reservation and it was quiet when we got to the restaurant. We were greeted by the very pleasant Christina who looked after our needs well and engaged in chat. The food was decent enough and was good value for money. Unfortunately, Christina later disappeared for fifteen minutes after going off for the dessert menus; that put us back a bit and instead of having plenty of time to get to the theatre we had to rush our desserts and coffee and make a hasty exit.
As for food cost, we had the meal deal at £22 each - that included three courses from the dinner menu with a drink (I haven't had Boddies for ages) and an all-you-can-eat breakfast. That represented excellent value and I have to say that the breakfast was better than we had during a recent stay in a hotel chain that cost us twice as much.

I tell you what, we slept well that night - the bed was very comfortable and the pillows were a decent size; not like the biscuits you get in a rival budget chain!

Overall we were very impressed with this hotel and would definitely stay here again if we had cause to visit Leeds. The only negative was the door leading to the communal area near to our room. It was manually operated, as is common in a lot of hotels, and was rather heavy (it would be of course being a fire door) and was awkward to open whilst pushing a wheelchair. I just don't know why hotels can't provide automatic doors on communal areas leading to accessible rooms; I suppose it is a fire safety thing!

So, if you are looking for a budget hotel in Leeds with good accessible rooms and excellent customer service then don't bother looking anywhere else - this is the one for you! I do believe they have also got saver rooms on at £29 for the time being! One thing though; it is literally just across the road from the new Leeds Arena (opening in 2013) so when that does open you can probably expect the room rates to rocket and saver rates will be as rare as hen's teeth!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank HerChubbyHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, October 8, 2012
We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Jenny Miller Operations Manager
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Cheshire, England
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 24, 2012

Stayed for one (Friday) night and obtained our room for £29. Parking was at The Merrion Centre close by and reception was simple using the automated system with a little, friendly help. Fourth floor room was large, very clean and functional; lack of a view not a problem for a short stay. Good water pressure in the shower and a quiet, peaceful night's sleep-what more could one require? Didn't eat in the hotel but all staff we encountered were friendly and helpful; highly recommended, especially for the price we paid!

  • Stayed September 2012, traveled with family
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Helpful?
Thank matko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, October 8, 2012
Thank you for your review, I am Happy to hear that you enjoyed your stay at Leeds City Centre North Premier Inn. I look forward to your next visit. Kind regards,Jenny Miller Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull, Yorkshire.
1 review
Reviewed September 13, 2012

If you want total peace of mind I recommend this hotel. All the staff are superb, room was excellent, ( no net curtains now, View was great. ) If you are a big eater then you must have dinner here, Plates are full and scrumptious. We stayed 3 nights and have rebooked again in November.
( Al ) on reception was fantastic, went out of his way to help you.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, October 8, 2012
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Leeds City Centre North Premier Inn and look forward to welcoming you back again In November. Kind regards, Jenny Miller Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 13, 2012

Stayed at the hotel for two nights in August and could not fault the service we recieved. We had friends also staying at the hotel and on checking in had rooms on seperate floors, and the receptionist asked if we wanted the rooms changed to be opposite each other. Staff were always cheery and happy to help with any queries. Comfortable beds and large rooms as with all premier inns. Would not hesitate to stay here again, definately recommended to friends.

  • Stayed August 2012, traveled with friends
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Helpful?
Thank Rachel91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, September 14, 2012
·Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. I look forward to welcoming you back at Leeds City North Premier Inn. Kind regards, Jenny Miller Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newark, nottinghamshire
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 12, 2012

Just returned from a night at this Leeds hotel. The location is brilliant, very central. We parked in the Merrion Centre Car Park overnight. Ask hotel reception for a parking discount voucher on departure. Overnight parking cost only £2.50 with this voucher. A real bargain for a city centre. Staff very friendly and helpful. Hotel spotless. Very large bathroom and great comfy beds. Nice bar area with reasonably priced drinks. Brilliant breakfast. All in all, would definitely recommend.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank screenager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, September 14, 2012
·We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Jenny Miller Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridlington, United Kingdom
Level 5 Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 10, 2012

Stayed at this hotel last week and as we've come to expect of Premier Inns the staff were friendly, the room spotless and the bed comfortable. Our only niggle is that they only ever provide one chair in a double room. However, I'd recommend anyone wanting to enjoy a few days in Leeds for a theatre trip or shopping to stay here. It's central and if you don't want to eat in there are dozens of wonderful eating places within walking distance.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrismart5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, September 11, 2012
Happy to hear that you enjoyed your stay at Leeds City North Premier Inn. I look forward to your next visit. Kind regards. Jenny Miller Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, England, United Kingdom
1 review
Reviewed September 8, 2012

We have just spent 3 nights in room 901, quiet with great views. Can't fault anything, from Kirsty's cheerful and professional reception to helpful information from Al. Will certainly be our first choice next time we need to stay in Leeds.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Les B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simon d, Manager at Premier Inn Leeds City Centre (Leeds Arena) Hotel, responded to this review, September 11, 2012
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Leeds. I look forward to welcoming you back at Leeds City Centre North Premier Inn. Kind regards, Jenny Miller Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Leeds City Centre (Leeds Arena) Hotel

Property: Premier Inn Leeds City Centre (Leeds Arena) Hotel
Address: Hepworth Point Claypit Lane, Leeds LS2 8BQ, England (Formerly Premier Inn Leeds City Centre North)
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Quarry Hill
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 87 Hotels in Leeds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Leeds City Centre (Leeds Arena) Hotel 3*
Number of rooms: 131
Official Description (provided by the hotel):
Here for that hot show or gig? The First Direct Arena and O2 Academy are a five-minute walk away ... more   less 
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