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“Very average weekend stay”
Review of Park Plaza Leeds

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Park Plaza Leeds
Ranked #40 of 87 Hotels in Leeds
GreenLeadersBronze level
Reviewed May 30, 2013

This hotel really needs to step up its game - the bedrooms were definately not four star and neither were the reception staff. Wont be visiting again. The tables where breakfast was served were not clean and very basic. The bedroom needed a face lift by way of new curtains and the vanity unit in the bathroom looked like it had been ravaged by a dog. Impersonal and rushed reception staff, I found it difficult to understand what the person who checked me was saying as his English was poor. The bar area is the best part and offers a spectacular viewing point to see the prime of Leeds night time revellers after a few too many. Kept us entertained for hours, bar staff friendly and effcient.

  • Stayed: May 2013, traveled with friends
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Thank kay b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded June 3, 2013

Dear Kay B,

I am sorry if you found our reception team to be impersonal. With regards to your comments that one of our team's English was poor, every team member in a customer facing role within the hotel is fluent in English. I can assure you that this feedback is unusual and is currently being investigated by the relevant department head. We do take customer service very seriously and we understand the impact that our team can have on our guest's experience of the hotel, which is why we are constantly looking for ways to inspire our staff to give the best they can at all times.

Thank you for your comments about our newly refurbished and extended bar. It does offer fantastic views of City Square for some people watching!

Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,373 - 2,379 of 3,041 reviews

Reviewed May 29, 2013

My first visit to the Park Plaza Hotel was excellent. The staff could not have been more kind and helpful. The accommodation, albeit in the centre of Leeds, was quiet which is much appreciated.
Myself and my family enjoyed a lovely meal in the restaurant. The surroundings were very pleasant the the food excellent. I will definately stay again and recommend the hotel to my friends.

  • Stayed: April 2013, traveled with family
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Thank Penny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

Stayed at the Park Plaza Leeds on business and decided to upgrader to a skyline suite - very good move as the room was very good with fantastic views of the leeds skyline. It also provided me with a lot more room and additonal facilities. The cost for the upgrade was excellent value and would certainly do it again.

Whilst the hotel location was good and the room very impressive, the reception staff where, in my opinion only average and lacked the attention to detail and fully welcoming appraoch experienced in other Park Plaza hotels. That said, it was not enough to runin a good stay

One thing to take into consideration is the fact that the hotel has very limited parking and any change of securing it will require booking in adavance. They do have a link up with a car park a few minutes walk, but not ideal if raining etc.

Room Tip: Look at the upgrades - for £20 you can moake a significant improvement to your room.
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  • Stayed: May 2013, traveled on business
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Thank 186254David_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

I had to be away from home working, and I'm glad that I stayed at this gem. Lovely room, friendly service, great breakfast, fantastic facilities, perfect location. I can't recommend the place enough. Superb

  • Stayed: May 2013, traveled on business
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Thank fredkeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

The hotel is ideally placed for a night out as is in walking distance from Greek Street where a lot of the good bars live (even in your heels ladies!!) and is central for all of your shopping too. The rooms are bright and spacious and there are also plenty of sockets next to the large mirrors in the room which is great for getting ready, especially if there are a couple of girls sharing. The staff are polite, friendly and go out of their way to help. The breakfast is excellent too, lots of choice. We have stayed many times and will be doing so again!

  • Stayed: May 2013, traveled with friends
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Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

In Leeds for work so chose the Park Plaza. It's the second time I have stayed and again was very happy. Great staff, quick check in and made to feel at home. Over all standard of decor and the room is excellent. Will be there next time I visit Leeds

  • Stayed: May 2013, traveled on business
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Thank AR1881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Very quick check in service however we had to relocate rooms due to plumbing problems. This was dealt with very quickly. Both rooms i felt were ready for re-decorating but were still comfortable. Breakfast was beautiful, a very wide choice available. The location is perfect for shopping and nights out. The staff were all friendly and helpful. Overall a very pleasant stay.

Room Tip: I felt the standard room was ready for refurb.
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  • Stayed: May 2013, traveled as a couple
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Thank lestercat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Leeds

Address: Royal Exchange House Boar Lane | City Square, Leeds LS1 5NS, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Leeds
#11 Family Hotel in Leeds
#21 Luxury Hotel in Leeds
Price Range: $88 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Leeds 4*
Number of rooms: 187
Official Description (provided by the hotel):
Park Plaza Leeds is a contemporary hotel in the heart of Leeds city centre, offering 187 guest rooms, modern function space, fitness suite, Scene! Lobby bar and the award-winning Chino Latino(R) Pan-Asian restaurant and cocktail bar. ... more   less 
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Also Known As:
Park Plaza Leeds Hotel Leeds
Leeds Park Plaza

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