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“Excellant stay again”
5 of 5 bubbles Review of Park Plaza Leeds

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Park Plaza Leeds
Ranked #35 of 86 Hotels in Leeds
GreenLeadersBronze level
Rule Brittania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellant stay again”
5 of 5 bubbles Reviewed April 20, 2013

Me and my wife stayed at The Park Plaza again as it is conveniently situated close to the train station and bars , restaurants , shops and night life.Room was spacious and clean.Found all the staff to be friendly as usual.Had breakfast and they cater for everyone's needs with the variety. As we wanted to wander round the shops before going home , the hotel kept our bags (safe) and we collected the a few hours later.
I would recommend staying here to anyone

Room Tip: pay a little extra and have an Exec room
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank BDTBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this review, May 7, 2013
Dear BDTBL,

Many Thanks for your fantastic review!

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (523)
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 19, 2013

Our recent trip to Leeds was made all the more special as we stayed in the beautiful Park Plaza. The hotel is extremely well situated in the heart of the city centre. Although the hotel is in the heart of the night club/pub scene it is quiet and sleep is undisturbed. It is opposite the brand new shopping mall with all the major retailers, all the different types of restaurants you could possibly need and soon to be opening cinema all under one roof just a foot step away from the hotel. So whatever your shopping or drinking needs its all catered for here. The Plaza itself is very clean, the reception staff very helpful and pleasant, nothing is too much trouble (we had a little problem with our heating and the maintenance man was up to our room within minutes and it was fixed with a smile and an apology). The room was an executive room newly upgraded with a fabulous big bath (shower over), dressing gowns, fresh fluffy towels and shampoo,condition, soap, shower gel and body lotion. There was tea and coffee making facilities in the room and the wifi was free for a certain length of time. TV in the room with a great choice of channels including films to buy. The bed was huge and comfortable and the room was cleaned on a daily basis by friendly staff. Checking out was easy and again staff were extremely pleasant. I would definitely recommend this hotel as a base to visit Leeds and the surrounding districts as it is opposite the bus and railway station so ideal for visiting further afield. I always stay here when I visit Leeds (there is a lovely Indian restaurant called AM round the corner too) but the bar in the hotel offers food too and their restaurant Chino Latino is reknowned.

Room Tip: The executive corner suite in 1702 was excellent
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jillio1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 19, 2013

Me and my partner chose The Park Plaza Leeds for a two night birthday get away. We arrived on the Thursday stayed two nights leaving on the Saturday. On arrival the hotel was situated perfectly what must of been a 3 minute walk from the train station and a 15 second walk from the new trinity shopping centre.. Perfectly situated. All staff which we met was very polite and helpful. The room had a beautiful 17th floor city view very well furnished very clean and the bed was huge and very comfortable. Checking in and out was very easy and fast. Staff was very helpful with our bags leaving them safe in the building as we had a later train to catch. No need to go on anymore perfect clean hotel with perfect staff. Recommend to anybody will be staying again some time soon. A+++++

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LukeWeb91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this review, May 7, 2013
Dear LukeWeb91,

Thank you for your fantastic review!
It is great to hear this kind of feedback about our team and our services.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
2 reviews
5 of 5 bubbles Reviewed April 19, 2013

Excellent, very comfortable, close to Station and very close to shops, there are various alternative restaurants nearby. I would happily stay again and happily comend to those who are considering a future stays in Leeds. Rate for room was very good and reasonable

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed April 18, 2013

We arrived about lunchtime amindst a noisy hen party in a crowded reception with bags strewn around of guests who were leaving that day. Staff were very busy. We were too early to check in so asked if we could have lunch. No. It was shut - Sunday. We heard the hen party ladies laughing about the fact that some of their party were still in bed recovering from the night before. Language was a bit ripe! Anyway we left our luggage and went to shop in Leeds.
Arrived back about 4.50. Room still not ready. We pleaded - we were tired - could we please have a room. No apology, no smile from receptionist. Maybe she'd had a long day. We did eventually get one.
Took one look at the room and walked straight back down to reception. It was small, dark with scuffed furniture and looked like it had had a quick wipe over with a towel. (Bits of white fluff on the mirrors). We asked to see the assistant? duty manager to see if we could negotiate a better room. Cut a long story short he too never cracked a smile and upset us so much with his unfriendliness and unwillingness to help us that we decided to leave. No refund of course - cancellation policy. So we asked to be refunded at least for the breakfasts we wouldn't be eating. No chance of that either.
To be fair though when we complained to head office they were very good and refunded our money. Also to be fair we did notice one really nice friendly helpful receptionist but she didn't deal with us. Sadly we just didn't feel welcome there and it seemed a bit grubby and chaotic.
However I've read lots of good reviews so perhaps we were just unlucky, maybe our experience is untypical or maybe we're just a grumpy middle aged couple.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gandj50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this review, May 7, 2013
Dear Gandj50,

I would like to apologise if you felt that our team were anything but friendly and helpful. Customer service is key to our success and this matter is currently being looked into.
We are a popular hotel for weekends away due to our location within the City and this often means that we will have groups checking out on a Sunday after a night out around the local bars on Saturday, so reception can get a little busier at these times. I'm sorry that this may have caused some disruption for you on check in.
I think your experience is very untypical of our normal fantastic standards and i hope that you will give us the chance to prove that we have a great team and hotel here should you stay in Leeds again.

Many Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed April 16, 2013

The room was full of dust, changed rooms and not much better. Staff very helpful. Restaurant food prices very expensive. TV kit is old CRT with bad reception. Do not stay here thinking this is a four star Hotel. It isn't.

  • Stayed April 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this review, May 7, 2013
Dear Andy F,

I apologise if you felt that your bedroom cleanliness was below our normal exceptional standards, this will certainly be investigated.
We feel that Park Plaza is extremely competetive within the 4 star market in Leeds, providing an award winning Pan Asian restaurant for our guests along with a brand new gym and recently refurbished bedrooms. All TV's are in the process of being updated so rest assured that the matter is in hand.

Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed April 15, 2013

Another good stay at the Park Plaza. Glad to see the rooms have finally been spruced up and new carpets to rooms and hallways. Rooms could be a little cleaner but overall nice & modern, large comfy beds.

This is not the best 4 star hotel around Leeds, there is little in the way of facilities but if you get a good rate it is worth the money.

Good reception service and excellent meal at Chino's (which is why we keep going back - see restaurant review) plus lovely breakfast.

Location of this hotel is great but parking (Q Park) is a bit of a walk but ok if you know where you are going. As another reviewer mentioned, if you take your parking ticket to reception you pay a much reduced rate but they do not always advertise this.

My only complaint is that Park Plaza have stopped offering the DB&B deal which was great value as the Chino Latino restaurant is a little pricey.

Room Tip: As for a room overlooking Park Square.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie18274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Leeds

Property: Park Plaza Leeds
Address: Royal Exchange House Boar Lane | City Square, Leeds LS1 5NS, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Leeds
#11 Family Hotel in Leeds
#19 Luxury Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Leeds 4*
Number of rooms: 187
Official Description (provided by the hotel):
Park Plaza Leeds is a contemporary hotel in the heart of Leeds city centre, offering 187 guest rooms, modern function space, fitness suite, Scene! Lobby bar and the award-winning Chino Latino(R) Pan-Asian restaurant and cocktail bar. ... more   less 
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Also Known As:
Park Plaza Leeds Hotel Leeds
Leeds Park Plaza

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