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“Very good location and price”
Review of Park Plaza Leeds

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Park Plaza Leeds
Ranked #39 of 87 Hotels in Leeds
GreenLeadersBronze level
Reviewed April 8, 2013

The hotel is superbly placed for walking from the station and walking to the shops, business centre and other major hotels (eg for conferences)
The room (607) had great views. The furnishings were comfortable and smart. TV was antiquated box but with free wifi it didn't really matter.
Staff very friendly at reception and in the restaurant.
I ate there (Chinolatino?) as it was convenient although not the best food or merlot, it was passable. I tried the yogurt sponge and "mango" ice cream after an aromatic duck leg (£12.50). It was as the waitress described ...... unusual.

  • Stayed: April 2013, traveled on business
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Thank AJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 11, 2013

Dear AJ S,

Thank you for your review. Our location is fantastic, within easy walking distance of all shops and bars and just a minute from the train station.

Chino Latino is our award winning Pan Asian restaurant and our chefs love to create new and interesting concepts and this has proved to be a major part of its continuing success within the City. I do hope you will come back and sample some of the fantastic items on our menu?

I will certainly pass on your comments about our team, it's great to hear this kind of feedback.

Once again, thank you for taking the time to review us.

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2,524 - 2,530 of 3,116 reviews

Reviewed April 8, 2013

While attending a conference at Leeds University, we stayed three nights at the Park Plaza hotel. The overall, long range judgment--it is a pretty good hotel, with some nice features, but it has lapses. The location is almost directly across from the Leeds City railway station, although the actual entrance to the hotel is around the corner off Boar Lane--still quite close. Check in went fine but our room, while clean was discovered to lack a second set of towels, a second glass tumbler, any handsoap, These were corrected by a housekeeper, who also tried to disinfect or deoderize a sewer gas smell that permeated the bathroom. That issue continued, in varying degrees to trouble us throughout the stay. We added the breakfast at 10 pounds, per person per day; a generous breakfast buffet with options for special ordering of freshly prepared eggs, eg, omelettes, poached eggs.

The rooms are of a modernist design with recessed lighting--it is not possible to really brighten the room, which would be more of a problem in the dark days of winter. One strange feature was that the 'reading lights' in the ceiling over the bed are controlled by switches on the side of the bed opposite the light. So a party in the bed on the right side would have to go to the switch on the left side. This was actually written up on a card suggesting that it was for our convenience!! The towels, once delivered were fine; but the 'handsoap' which feature a stylish wrapping advertising Dead Sea minerals, were about the smallest and most unwieldy hand soaps we had ever encountered.

The hotel restaurant is also open for dinner--I have reviewed it separately, but would say that it offers an interesting dining option of small plates that may be shared--but there could be issues for a guest who wanted just a conventional dinner.

  • Stayed: April 2013, traveled on business
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1  Thank shri420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 8, 2013

Dear shri420,

The concerns you have raised are currently being looked into.

Many Thanks for taking the time to review us.

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Reviewed April 7, 2013

This hotel is a great location; seconds from the train station and only a small walk to so many cool bars and places to eat. Shops are very close too which is great if you fancy a weekend of retail therapy. The shops in Leeds are great!

All staff we encountered were friendly and helpful, our room was lovely and clean and the drinks we had in the bars were great.

We are already planning our next visit to Leeds and would have no hesitation staying here again :)

  • Stayed: March 2013, traveled as a couple
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Thank bedford_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 8, 2013

Dear Bedford_1982,

Thank you for your review. You're right, our location is fanastic, especially for a weekend shopping trip or night out on the town.
I'm glad you found our team to be friendly and helpful, i will pass your comments on as this kind of feedback always gives the team a real boost.

We look forward to welcoming you back soon.

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Reviewed April 6, 2013

No problems with this hotel, central leeds near everything you need, stayed in the executive suite, great view of leeds city centre, we actually live in leeds and never realised how beautiful leeds can look intill we saw it from the view of the hotel window x

Room Tip: We book the executive suite on hotel direct.com and get a great deal every time x
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  • Stayed: February 2013, traveled as a couple
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Thank Kezhilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 8, 2013

Dear Kezhilli,

Thank you for your positive review.
The views from our bedrooms, particularly the higher floors are exceptional. It's a real treat to see Leeds' skyline at night.

We look forward to welcoming you back soon.

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Reviewed April 6, 2013

Since my last review of the park plaza the General manager and hotel teamworked to assure me issue are/ were being resolved I stayed a couple of times after this and there were vast improvements made.
I have stayed since and have tried to be as incognito as possible to see if the fixes were unique to my booking,they weren't and it is obvious that the hotel are working hard to serve.
Don't get me wrong,the hotel is not perfect yet,but the service is now consistent friendly and proffessional,food quality great and cleanliness has improved no end,the gym is a massive improvement and it is evident that there is new life in the hotel from 6 months ago



I am now regularly staying there and now happily recommend this hotel now

  • Stayed: April 2013, traveled on business
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Thank travelt00much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 8, 2013

Dear travelt00much,

Thank you for your positive review.
We work hard to make sure that we are delivering exceptional customer service. This includes the standards and cleanliness of the hotel and also the service that our front of house team provide to all of our guests, so i'm glad to see that your expectations have been met, and hopefully, exceeded.

We look forward to welcoming you back soon.

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Reviewed April 5, 2013

I stayed here for 2 nights in March, I have visited Leeds alot staying in most of the other hotels in Leeds but this is way above the others in the city. Beautiful room on the 15th floor overlooking the main square, was immaculately clean with a 'proper' sized bath.
The check in staff where helpful and friendly but special praise must go to the young man from the front desk, I'm sorry I didnt get his name as he deserves a very special mention. Whilst he was on his break standing outside the hotel I fell on the road which was sheet ice landng very indelicately to say the least !! He did his best to help me up without going over himself and offered to take me back to the hotel - he even tried to warn the next people to come down the street! I was very grateful for his assistance even though I did limp off as quickly as I could as I was so embarrased.
A lovely hotel in a perfect postion with exceptional staff, can't wait to return.

  • Stayed: March 2013, traveled on business
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Thank 30sarahr30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 8, 2013

Dear 30sarahr30,

Thank you for your fantastic comments.
I will certainly pass on your thanks to the team member in question, i do hope your fall wasn't too bad?

We look forward to welcoming you back soon.

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Reviewed April 5, 2013

this is our 4th stay atThe Park Plaza and again we thoroughly enjoyed our weekend.the room was huge and very quiet, the food in the restaurant was delicious, the breakfast was huge and amazing, so much choice, my husband had his omelette made my the chef each morning. The two barmen had lots of humour and were very friendly with everyonein the restaurant and bar.

The location is fantastic, right in the city centre, opposite the train station and right beside the brand new Trinity Shopping Mall.
We will definately return to The Park Plaza Hotel.

Room Tip: Choose a corner room, its huge,looks over the old post office and very quiet
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  • Stayed: March 2013, traveled as a couple
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1  Thank mulscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaOps, Guest Relations Manager at Park Plaza Leeds, responded to this reviewResponded April 8, 2013

Dear Mulscot,

It's great to hear such positive comments about our hotel and our team!

You're right, our location is perfect!

We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Leeds

Address: Royal Exchange House Boar Lane | City Square, Leeds LS1 5NS, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Leeds
#21 Luxury Hotel in Leeds
Price Range: $74 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Leeds 4*
Number of rooms: 187
Official Description (provided by the hotel):
Park Plaza Leeds is a contemporary hotel in the heart of Leeds city centre, offering 187 guest rooms, modern function space, fitness suite, Scene! Lobby bar and the award-winning Chino Latino(R) Pan-Asian restaurant and cocktail bar. ... more   less 
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Also Known As:
Park Plaza Leeds Hotel Leeds
Leeds Park Plaza

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