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“Good location, modern, convenient.”

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Novotel Leeds Centre
Ranked #10 of 87 Hotels in Leeds
Certificate of Excellence
GreenLeadersSilver level
Grantham, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location, modern, convenient.”
Reviewed July 14, 2014

Excellent value, very friendly and helpful staff. Very clean, comfortable, good location. Comfortable bed, very efficient shower, liked the separate toilet. Good breakfast. Free wifi.
However, oppressively hot room, the window would not open, and we had to get someone to open our room as the card didn't work.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank sallyanthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 17, 2014
Thank you for your review following your recent stay with us and wiith my team, I look forward to welcome you back on your next visit to Leeds.

Kind regards,

Ludovic Verzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
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Bremen
Level 6 Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 13, 2014

We stayed 2 nights in the hotel during a recent trip to Leeds. It is very conveniently located near the Leeds Rail station and is only 5 minutes walk away.

We arrived earlier than the check in time & as the room was available the reception staff were happy to give us an early check in. The receptionist was helpful providing a city map & also details details of the bus to enable us to travel to Ottley the following day.

The hotel foyer is spacious & modern as is the restaurant & also the bar area.

Our room was a god size with a double bed & sofa & very clean & tidy. The room had a stylish modern bathroom & separate toilet.
Free WiFi access is a real bonus as we find many city & business hotels charge extra for WiFi use.

As the hotel is an easy walking distance to the business district & shopping malls(Fußgängerzone) it is conveniently located for both the business & leisure traveller.

We will stay their on our next visit to Leeds

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BremenCologne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 17, 2014
Thank you for your kind comments following your recent stay with us. With my team, I look forward to welcome you back on your next trip to Leeds.

Kind regards,

Ludovic Verzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
Reviewed July 12, 2014 via mobile

My partner and I stayed here for 1 night. We got a cheap rate £59 for a standard room from an online booking site. We arrived late and reception were more than happy to help find us a car park.
Room was spacious, large bathroom with a separate toilet. Very clean and comfortable bed. Was a great stop over from a long day travelling.
Cost of parking was £12 for overnight, however it was convenient and was at the motel's front door step! Would stay here again no worries.

Stayed July 2014, traveled as a couple
Helpful?
Thank Therese T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 17, 2014
Thank you for your review following your recent stay with us. With my team, I look forward to welcome you back on your next stop to Leeds.

Kind regards,

Ludovic Verzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambs
Level 5 Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 11, 2014 via mobile

I've stayed here before as it is a few minutes walk from where I need to be. I like the slightly retro-sixties deco and I found the staff very friendly and helpful, at all times. The breakfasts are good with plenty of choice, and the dinners are fine. My room was clean, nicely furnished and comfortable and the wifi worked all the time which I needed. The bathroom was modern, bright and with a rainshower option which I like. I've seen reviews commenting on the cleanliness but I honestly didn't have any problems - but clearly the hotel is going to have to watch this as this is quite a pricey hotel.

Couple of points: the cereal choice at breakfast could be a bit more modern - say, porridge, or granola - c'mon guys, get with the programme. The greek/veggie salad as a starter was an awful lot of lettuce and not much else. The air-con was a bit feeble though it did make a difference. Breakfast can be quite busy after eight though service was quick even then.

Special mention - checked out in the early morning and assume it was the night concierge/porter who was on the desk - he was extremely helpful and cheerful. Set me up for the day!

Stayed July 2014, traveled on business
Helpful?
Thank treacleonbusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 17, 2014
Thank you for your kind comments following your recent stay with us and with my team, I look forward to welcome you back on your next visit to Leeds.

Kind regards,

Ludovic Verzi
General Manager

(P.S.: porridge is available on request at breakfast and I have noted your other comments)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 6 Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed July 11, 2014

Stayed here on business in an Executive room. check in was fine and efficient.

Room very clean and tidy, although had a bath rather than the walk in shower.

Dinner was included in rate, and was passable. Service in restaurant was a bit hit and miss, with an empty restaurant, this was inexcusable (I was only diner !)

Charged for a wine which SHOULD have been complimentary (as a Plat holder, i get free welcome drink) but this was resolved at check out.

However, i used the car park. it is the SMALLEST, TIGHTEST car park i have ever been in. To the point where my car (admittedly a big 4x4) couldn't even get around the first corner. Ended up (Luckily) with someone pulling out as i entered, but if that hadn't happened, i don't know what i would have done !

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank dukesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 16, 2014
Thank you for your review following your recent stay with us. I believe I have just responded to your comments through our internal guest satisfaction survey and please accept my apologies for the inconvenience caused at the time.

Kind regards,
Ludovic Verzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level 5 Contributor
83 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 9, 2014

Our check in was fine, however when we got to our room, despite us paying for three people to stay in the room, only one double bed had been made up! Staff did attend to this issue straight away and were polite.

We stayed here three nights and every night despite having the air conditioning on full - all day - it was far too hot. The air conditioning was completely pointless! In the end we resorted to leaving the bedroom window open (though this still did not lower the room temperature!) and was woken early morning to the building noise across the road!

Parking was expensive - 12 pounds a day! Also the mini bar is hellishly expensive charging 2.50 for a small bottle of water!

We also experienced problems with our keys which would not open our room so had to trek down to the reception where we had to wait in a long queue to alleviate this problem. Whilst standing in the queue, I overheard a man complain that his room had not been made up for him and that when he pulled the bed sheets back there was blood all over the sheets! This made me feel pretty sick and I wondered how this could have happened!

All in all, I definitely would not stay here again, it's a poor excuse for a four star hotel and it was not cheap to stay there!

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank AbiKuwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 16, 2014
Thank you for your review following your recent stay with us and I was sorry to read of your disappointment. I would like to have the opportunity to discuss your experience, if you could contact me at the hotel directly, at your convenience.

Kind regards,
Ludovic Verzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
Reviewed July 8, 2014

Having stayed here Mon-Fri for 2/3 weeks, I experienced the ups and downs of this unit. The most common problem being the key cards repeatedly fail to work. There is nothing more frustrating than getting back after long day, trapsing up to your room and finding that you need to go all the way back to reception to have your card reactivated. Combine this with extremely rude maintainence staff and rooms that are sauna like if the temperature outside hits double figures and your stay can be unpleasant at best.
I stay in Leeds 2/3 nights per week on business and will only use this unit as a last resort in future.

  • Stayed June 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Lee434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLeedsCentre, General Manager at Novotel Leeds Centre, responded to this review, July 16, 2014
Thank you for your review following your recent stays with us. I was really surprised to read some of your comments which are not typical of our usually high standards and I would like to have the opportunity to discuss these with you. Please contact me, at your convenience, directly at the hotel.

Kind regards
Ludovic Verzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Leeds Centre

Property: Novotel Leeds Centre
Address: 4 Whitehall Quay | Whitehall Quay, Leeds LS1 4HR, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Leeds City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Leeds
#7 Luxury Hotel in Leeds
#10 Family Hotel in Leeds
#19 Business Hotel in Leeds
#22 Romantic Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Leeds Centre 4*
Number of rooms: 196
Official Description (provided by the hotel):
AA 4 star Novotel Leeds Centre is located in the centre of Leeds suiting business travellers with eight meeting rooms for up to 80 people and WiFi internet. An equally attractive base for a short break or holiday, the hotel is close to shops, nightlife and the Leeds first Direct Arena. Novotel Leeds Centre offers Elements restaurant, bar, fitness suite, sauna, steam room and limited indoor pay parking on site. The main railway station is a few minutes walk away, Leeds Bradford Airport is approximately 15 km drive. ... more   less 
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Also Known As:
Novotel Leeds Centre Hotel Leeds
Accor Leeds Centre
Leeds Novotel

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