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“Fantastic Mal”
Review of Malmaison Hotel

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Malmaison Hotel
Ranked #15 of 87 Hotels in Leeds
Certificate of Excellence
Reviewed September 17, 2007

Stayed at the Mal, Leeds on their sunday 'dinner, bed & breakfast' £99 special offer. What an amazing place!! The customer service was great from the moment we checked in (early) until the moment we left (late check out). Considering it was a special offer, i would not have been surprised had they given us a smaller room or small dinner portions, but everything was of a high standard. The room was a lovely size, the three course dinner in their very nice brasserie was one of the best meals i've had and breakfast delivered to our room was delicious. I could go on, but suffice to say this hotel is fantastic. If you're thinking of staying here, go for it. Top marks to the Mal and all their excellent staff

  • Stayed: September 2007, traveled on business
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2  Thank SuperflyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,388 - 1,394 of 1,462 reviews

Reviewed September 9, 2007

Stayed for one weekend night recently.

My wife & I have stayed at Leeds Malmaison on 3 or 4 previous occasions and always enjoyed the experience. However, after our latest visit, we both think that the hotel is focussing more on style over substance.

For example: it's a little irritating to be asked at reception if we have stayed with them before; with the power of their IT systems they surely have us on their database - it would be so much more impressive to be greeted with a 'welcome back'.

We asked to change from the room we were allocated as it smelled fusty; our second room didn't have this smell but was in need of some TLC: grout missing around bathroom tiles; shower pressure little more than a drip; badly repainted skirting board & window frame.

At breakfast the buffet needed refilling: had to ask for juice glasses; bread selection was only crusts; vacated tables not cleared. The restaurant is in the basement so the blinds are closed for dinner, which is fine, but were left closed at breakfast, not letting in any daylight.

The hotel is very good with its stylish touches, such as bathroom freebies, and at proclaiming how 'slinky & stylish' it is, but they do need to smooth off the rough edges now appearing

  • Stayed: September 2007, traveled as a couple
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7  Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2007

As far as hotel chains go, you could do a lot worse than choosing the Malmaison / Hotel Du Vin chain. They always offer exactly what I look for in a hotel and my most recent visit to Mal, Leeds was no exception.

Tasteful and modern with a classic design twist, the guest rooms are as aesthetically pleasing and attractive as the public areas are, though public areas such as the lobby are generally a tad more theatrical. There was a flat screen TV and DVD player in the room which was large and spotlessly clean. The bed was also very large and extremely comfortable, there was an extensive pillow menu, in-room internet access, a nice sized bathroom with great complimentary toiletries, room service was fast, tasty and decent value (for a hotel!) …everything you could possibly need or want and I really can’t think of anything to complain about!

Whilst the Brassiere downstairs is not the best place I have ever eaten at, the food was reasonably priced and the menu gave adequate choices. A nice touch was the new seasonal menu options they offer and although the bar area was very busy and rowdy (Saturday night), the dining area was quiet and we dined in relative seclusion. The waiter service was good, and he was helpful and knowledgeable in assisting us to make our meal and wine choices.

Service at Malmaison Leeds is always efficient first and friendly second. It would be nice if they did pull out the stops a little more on the customer service side and tried to make you feel at least a little special; smiley, friendly banter never fails to win me over it must be said.

In my opinion, Malmaison Leeds is the ideal place to choose if you want to treat yourself to a special night or weekend away and I will definitely book to stay there again in the future and have no hesitation in recommending it.

Stayed: April 2007
Thank CampingWithStyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2007

Have stayed her regularly over the last year for Business purposes in Leeds and have found this hotel to go down in my estimation over the last few months. You have to know which rooms to request as tyhere can be quite a difference in quality for the same priced room. Teh corner rooms with views of the canals have more light and feel fresher than any of the others which is important in an already dark feeling hotel. The food is not as good as it should be and I find the meals heavier than they should be with a lack of any real fresh food on the menu. Twice their drycleaners have lost items of clothing which despite the compensation is a real pain. The location is excellent but the hotel is starting to feel dated already and will continue to do so unless they keep an eye on the decor. On the whole though a good hotel with caring staff who do a good job at meeting your needs. Better than The Calls in my opinion which feels a bit shabby.

  • Stayed: July 2007, traveled on business
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2  Thank Ellora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2007

My wife and I stayed at Malmaison Leeds on August 12 for our anniversary and loved it immensely.

We had one of the superior rooms overlooking the river on the 4th floor (a bit of confusion on check in as the room we originally booked was out of service). Huge bed, room was very clean and the bath was a nice size too ;-)

Breakfast was lovely, just not enough of it!!!

Shame the drinks are a touch pricey though, i bought the wife a cocktail and was astounded to see it cost £8 for little more than a mouthful but there you go.....you pay for quality!

  • Stayed: August 2007, traveled as a couple
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Thank KeefG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2007

Stayed at Malmaison in Leeds on Saturday night as a treat with some friends.

Have stayed there quite a few times before and it is one of the best hotels in Leeds. Stylish place, rooms are spacious and very comfortable. Our room was a bit noisy though on Saturday - we were in a room looking over the main road, and there was a lot of noise outside the hotel, probably better being on the canal side if you have a choice.

However, last month we stayed at Malmaison in Liverpool and the service was unbelieveable and has set a benchmark which the Leeds hotel doesn't meet. Staff at Leeds are definitely not as helpful and attentive, the food and service isn't as good.

So although Malmaison Leeds isn't perfect, it is still a good place to stay.

  • Stayed: August 2007, traveled with friends
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Thank Rupert25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2007

My husband and I had a wonderful night at Malmaison. We have eaten in the restaurant on many occasions and always been impressed by its intimate surroundings, great service and lovely food. We couldn't resist a fabulous rate directly from the hotel's website £99 dinner, bed and breakfast - for both of us.

Having stayed in Newcastle and Manchester Malmaisons before we love the decor, and Leeds Malmaison did not disappoint. The room was stylish with wonderfully high ceilings and a good sized bathroom. The beds are so comfortable with lovely sheets. The food as always was very good, with both an excellent dinner and breakfast.

I was surprised to read the previous review as every member of staff was extremely pleasant, friendly, courteous and professional. As we entered each area we were greeted, and we were also thanked as we left. This extended to the housekeeping staff and the door men outside. We also had great fun with our waiter who went through the 15 different cheeses from the cheese board with us.

Great place, service, rooms and food.

  • Stayed: August 2007, traveled as a couple
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Thank vivacioussarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malmaison Hotel

Address: 1 Swinegate, Leeds LS1 4AG, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#11 Luxury Hotel in Leeds
#14 Romantic Hotel in Leeds
Price Range: $102 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Malmaison Hotel Leeds

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