If you read my reviews you will know that I stay in lots of hotels each year - most for work, some for leisure. So it's always a disappoint to stay somewhere really promising - great room, nice food, good location - and have my stay experience impacted by the hotel and it's staff getting the little things wrong.
Malmaison in Leeds is a lovely hotel with great rooms. Nice big bedroom, desk with power sockets at desk height, decent lighting and a decent chair, comfy chairs and coffee table, flat screen TV, good sized wardrobe and storage, mini bar etc. It also had a large modern bathroom with shower over bath, decent sized vanity and heated towel rail. The bar and brasserie are also good.
Reception staff were efficient and welcoming on check-in and staff were generally engaged.
However, it's the small things that done right could have made this a really great stay.
The bed was ok but obviously doesn't get the mattress turned regularly as the side I slept on - the one beside the phone and closest to the bathroom ie the obvious default side - had developed a dip so you were in a body-moulded mattress! The room Internet is still wired and the phone beside the bed had its 'message waiting light' flashing the whole time, even though there were no messages. The bathroom mirror is huge but the vanity so wide that putting on make up, or shaving, when you needs glasses like me, becomes a challenge. Why no shaving mirror?
The breakfast team were stretched at 0700 and we waited ages for a waiter to acknowledge us and take our tea order, even though we had advised the waitress who seated us that we had an 0730 meeting in the hotel. Food generally was good and the previous evening dinner in the brasserie was lovely.
Checkout was straight forward but again, small things matter. 2 staff were on the desk, 4 of us (not together) had room cards in hand but both staff were glued to their PC screens and had to be prompted to check us out. Funnily enough if I'm standing in front of you with a room card and wallet at 0930, its pretty obvious I need to go.
Will give it another shot next time I'm in Leeds as overall it suits my needs but a little attention to the small details would vastly improve the overall guest experience.
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- Also Known As:
- Malmaison Hotel Leeds