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“Great Staff in Hotel, poor TGI Friday Service and Food” 3 of 5 bubbles
Review of Premier Inn Leeds City Centre Hotel

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Premier Inn Leeds City Centre Hotel
Ranked #20 of 87 Hotels in Leeds
Swindon
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Staff in Hotel, poor TGI Friday Service and Food”
3 of 5 bubbles Reviewed December 14, 2011

Arrived late, due to very bad weather, welcome and help of hotel staff was excellent. Room generally acceptable, bathroom in need of refurbishemnet but I expect it gets plenty of abuse being in a city centre hotel! TGI Fridays on the Saturday morning was an abosolute nightmare, took over 40 minutes after ordering for breakfast to arrive and as we were on a tight deadline was not exactly enjoyed in a leisurely manner.....Heinz Baked Beans I think not! Overall Hotel OK TGI Fridays rubbish

  • Stayed June 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Russel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,070 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Royal Tunbridge Wells, United Kingdom
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed December 7, 2011

Typical Premier Inn layout although the staff were really lovely and helpful, more than I've ever known. Stayed a couple of nights, room good although the bathroom smelt very bad by the end of the day. Staff unable to solve the problem and offered to move us but not really worth it. Location not great, some buses available but a bit of a walk. Given the location, amazed that the hotel is so quiet. Would only saty again at the lower rate. Breakfast not great, very little choice left, there is a Starbucks about 5 mins walk away, a better bet if you don't want a full English.

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lovehotelstays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 6, 2011

After three hours of traveling i must admit i was frustrated with the traffic getting in to Leeds and was not in the best of moods, seeing a young lady at reception called Shaheen (Training) her friendly approach and proffessionalism put my mind at ease and was actually looking forward to a good nights rest, nothing was to much of a problem for her as i requested more coffee. Thankyou to her and well done. Bedrooms clean comfortable and breakfast amazing as always

  • Stayed December 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shak644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 4, 2011

Shaheen on reception was very helpfull, made us feel very welcome.... A special credit to the company.

  • Stayed November 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank claire r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 28, 2011

Stayed here on business as i do with most Premier Hotels and found it up to the usual standard.
However this hotel does not have its own restaurant which let it down because you had to go to TGI Friday which was a total nightmare.
Not only did we wait over 20 mins just to be seated even though there was plenty of empty tables available. Then the supposed all you can eat breakfast was brought by a waiter and missing certain foods and was way too salty.
During this the staff of premier especial Anthony and Wills made sure we were taken care of and compalined to the manager about the service we and the other customers had received.
These individuals were a credit to the hotel. They gave us all information about where to go and showed us maps, provided taxis and were very friendly.
Leeds centre i thought was very nice and full of shops, bars and restaurants as you would expect. A very good restaurant is Red Hot a mixed of world foods a must for food lovers..i found La Tosca disappointing and prices way too high for not a good choice menu and service was extremely slow and annoying..

Room Tip: back rooms are best as this is situated on a main link road..
See more room tips
  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nov000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Talbot, United Kingdom
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 26, 2011

Usual good standard of rooms you'd expect from Premierinn. Friendly / helpful staff. Next to TGI Friday's which serves up pretty good food and a good breakfast. Easy to walk to the city centre. Ample parking.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RoaminRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skegness, England, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 25, 2011

Would highly recomend this premier inn for staff alone. Two great ladies on reception that proved nothing was too much trouble. Rooms as standard as all premiers so as expected just unfortunate during our stay adjoining restaurant was under construction and was not informed until night before when ammending booking so no breakfast apart from complimentary box available; however would definately stop in the near future especially when TFI is back up and running. Once again well done premier for hiring great receptionists :)

  • Stayed November 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Allana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Leeds City Centre Hotel

Property: Premier Inn Leeds City Centre Hotel
Address: Wellington Bridge Street | City Gate, Leeds LS3 1LW, England (Formerly Travel Inn)
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Leeds City Centre
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#8 Best Value Hotel in Leeds
#13 Family Hotel in Leeds
#16 Business Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Leeds City Centre Hotel 3*
Number of rooms: 141
Official Description (provided by the hotel):
Ideally located within easy reach of the M621, 10 minutes off Junction 27 of the M62, and conveniently situated for Leeds train station (approx a 15 minute walk) and located in the business district of Leeds. Take advantage of our free onsite parking; and the excellent transport links onwards to York or Harrogate and internationally through Leeds Bradford Airport (9 miles away). Jump on a bus at the stop 1 minute walk from reception or walk into Leeds's fashionable cosmopolitan shopping and nightlife centre; or you can take in some culture with the famous Opera North and Grand Theatre, both within easy reach. You can pass the time watching Leeds United FC play at Elland Road Stadium or enjoy cricket at Yorkshire's cricketing home at Headingley or any of our local Premiership Rugby League sides, all within 20 minutes' drive from the hotel. Our Leeds City Centre Premier Inn has everything you'd expect and more.... incredibly comfy beds, air conditioning, 32inch flat screen TVs in every room and TGI Fridays is the onsite restaurant, offering food till late. ... more   less 
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Also Known As:
Premier Inn Leeds City Centre Hotel Leeds

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