We went here on the basis of all the other 5 star reviews for a late tapas meal, wine and jazz and blues live music as advertised on the website for a Friday night. The music was due to start at 10pm according to the website, so we thought we would eat late. We had never been before so called ahead at about 8.30pm to see if we needed to book for 9.15pm (as I knew it would be small as it used to be a sushi cafe) and we weren't sure if it was a bar or restaurant setting. We were told they could not fit us in until 9.45pm.
We arrived on time and all the tables (about 8 or 10) were full. We went to the bar and there were 3 members of staff behind the bar who were all talking and seemed to be having difficulty with somebody else's order and even though we were the only people stood there they didn't acknowledge us for over five minutes. When we got their attention and advised we had booked they advised they didn't realise how busy it was going to be and a lady told us to bear with them until a table came free. We weren't too put out at this stage as we did call late and it was a small bar. So we sat at the bar waiting to be served for a drink. Nobody offered until we had to get their attention again. The second lady did apologise for this and we ordered our drinks. The music playing in the bar wasn't what we expected it sounded like Belinda Carlisle or something! We waited about 25 minutes and then a table in the corner came free as two people left. We were not impressed at this point, by the atmosphere, music in the bar or the fact they could have given us some free nibbles for the mix up and the fact we were starving! By this point one member of staff had disappeared, the other was chatting to another table and the other was busy cleaning plates in the sink (very noisily!) with her back to us and nobody was clearing the table for us to sit at. By this point we were fed up with the poor service so we decided to go elsewhere! Oh and the last part of my rant is there was no sign of any jazz and blues music, and no space for a live band in this tiny bar that was not cosy as advertised outside on the board! The one good point was the wine we ordered and the wine list were very good. However we will not be going back as if it is not a place where yo can book, they shouldn't have taken the booking and in our experience, the service was very disappointing.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.