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“Fabulous Hotel” 4 of 5 bubbles
Review of The Queens - Leeds

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The Queens - Leeds
Ranked #10 of 86 Hotels in Leeds
Certificate of Excellence
Sunderland, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fabulous Hotel”
4 of 5 bubbles Reviewed January 27, 2014

We stayed at the Queens hotel for two nights in January 2014. The staff were very accommodating from when we first arrived with a chauffeur service on arrival. The building is great with lots of character . Thoroughly enjoyed our stay . Great central location .

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear Natalie C

Thank you for choosing to stay with us at The Queens, I was thrilled to read that you had a wonderful stay with us and look forward to welcoming you back soon.

Kind regards


Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,046 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (607)
Date | Rating
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English first
Hertfordshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 27, 2014

I recently stayed at this hotel for a 2 day conference. Firstly I would like to say a big thank to all the staff and managers who helped in putting together a professional and superb conference for our delegates, they made us feel very welcome and could not do enough to make sure our event ran smoothly. The food was fabulous as was my room in QClub! I would definitely recommend The Queens Hotel for any event.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theshires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear Theshires

Thank you for taking the time to post your review and for sharing your thoughts with the wider travelling community. I was thoroughly delighted to hear that we exceeded expectations and look forward to welcoming you back soon.

Warmest regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
2 of 5 bubbles Reviewed January 27, 2014

I was on the 1st floor on a Saturday night and it was very noisy with people returning from pubs and clubs to get taxis and trains. The shower was good and in general the staff were friendly. The room was not very clean with hairs in the bathroom and the bedroom. Would definitely consider going elsewhere.

Room Tip: Don't get a 1st floor room or a room that faces the station
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  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear James S

I was very sorry to learn that you had a disappointing stay wth us and that not everything went according to plan, I can at this late stage only apologise for the frustrations and disappointment caused.

I will certainly address your concerns with our executive chef and assure you that this is not our usual standard of quality or service. I am sorry too that you were disturbed by some of our city life, unfortunately as a city centre hotel we can on rare occasions experience noise levels. The hotel does have secondary glazing and the levels rarely disturb our guests however I can assess from your comments that secondary glazing failed to help on this occasion.

I do hope that you will give us an opportunity to restore your faith in our hotel and look forward to welcoming you back some time in the near future.

Kind regards

Jacquie Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverley, United Kingdom
Level Contributor
4 reviews
3 of 5 bubbles Reviewed January 27, 2014

We traveled to Leeds on the train and chose The Queens due to its ideal location at the railway station. I had previously checked the web site to find out the menu at the restaurant and read a fantastic review about the head chef and a varied comprehensive menu and based on this decided we would eat at the hotel on our first night. I was initially disappointed when booking a table that meals would be served in the bar and not the dining room, however accepted this. On arriving at the bar i was told this had changed and we were now in the restaurant. On arriving at the restaurant there were no staff in sight so my colleague went in search of somebody. The person who was eventually found, David, one of the management team dealt with the situation very well and the two staff who he allocated to the restaurant, Kelsie and Mollie are an asset to the hotel. Unfortunately the menu provide was not the menu on the web site, but a bar menu even though the restaurant menu is still displayed outside the restaurant doorway. We both ordered steak and this was cooked perfectly, however the chips were from a frozen packet. Not what i would expect when paying £22 for a main course. We were told the menu had been changed two months ago, but that maintenance had not removed the old menu from the doorway! We are due to stay at the hotel again next month, but will not be eating at the hotel.

  • Stayed January 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DJM1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear DJM1962

Thank you for taking the time to post your review, I was very pleased to read that on the whole you enjoyed your stay, in particular our excellent location which is perfect for exploring Leeds. I was sorry to read that you were disappointed with our restaurant and will certainly address your comments with our executive chef.

Please be assured that this is certainly not our usual standard of quality or service and hope that this one off experience has not tainted your view of our hotel.

I will however forward your very kind remarks to Kirsty, David and Molly and thank you for your feedback.

Kind regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 27, 2014

I had stayed at The Queens in December 2013 for a work christmas party and was impressed enough with the hotel to return again just a month later to celebrate my birthday with a friend.

We were allocated a beautiful room on the "8th floor" which is the QClub floor and it is very well worth paying the little extra for as you get access to the QClub lounge where you can sit in comfort and be looked after by Melosi who kept our glass topped up with complimentary wine!

The management and staff are very professional and friendly and nothing is too much trouble. I needed the double bed in our room converting to two singles to accommodate me and my friend and it was done with no fuss (arranged via email with Kirsty who was a star)
On learning it was my birthday I was looked after really well and was made to feel special with a chilled bottle of wine in my room when I checked in and David, the Guest Services Assistant very kindly bought me a "birthday" cocktail in the bar later that day.

The Concierge also deserves a mention as he was so friendly and he even remembered me from my previous (brief) visit as I had been allocated the wrong luggage on check in and he made the trip to the luggage room to find my lost bag a memorable experience with his sense of humour!

The horrendous weather this past weekend hampered our plans to get out and see more of what Leeds has to offer but its all there on the doorstep of this beautiful hotel.
I would highly recommend and fully intend to return in the summer for our next "girls" weekend away.

Room Tip: On my two visits iv only ever stayed on the 8th floor and I couldnt recommend it enough. Pay the li...
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear Anne L

Firstly, thank you for choosing the hotel to help with your Christmas festivities, really delighted that you had a wonderful time.

I will certainly pass on your kind thoughts to the team, particularly Kirsty, Molly and David who I am sure will find them as a great source of motivation.

I'm only sorry we weren't able to make the weather a little more accommodating, if it's any consolation it's warming up a little.

I hope you have the opportunity to visit us again soon.

Kind regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 27, 2014

Having spent a lot of time planning and preparing for this weekend, I was eager for all to go to plan. I WAS NOT DISAPPOINTED. The Queens Hotel, the staff and in particular the Guest Services Manager - Dave, and the Concerige service were out of this world. We were in Leeds to celebrate my daughetrs 9th Birthday, and all she wanted was to ''stay in a hotel'', as this had never been done before. We were greeted by friendly SMILING staff, who entered into convesation (so lacking in todays world), and genuine interest into what we were doing. My daugher received a birthday card on arrival, and later a gift hand delivered to our room. Throughout the weekend, the staff were engaging, accommodating and truely fantastic. The whole experience left our family with a really great memory of how customer service should be, and that people really do matter (guests and staff alike). Thank you so much to The Queens team.

Room Tip: We chose a Junoir suite as were were a family of four - perfect.
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  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hargreaves2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear Hargreaves2014

Firstly, many thanks for choosing The Queens to help celebrate your daughter's birthday, I was very pleased to read that we exceeded your expectations. I will certainly pass on your kind thoughts to Dave who I am sure will see them as a great source of motivation.

I do hope you will be able to visit us again soon.

Warmest regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

I stayed with friends for Friday and Saturday night as we got a good deal. Knowing Leeds I was impressed we were staying at what I had always assumed was a pretty fancy hotel - and I was not disappointed. The building is very grand and our room was a very spacious twin with a large bathroom. All of the staff we encountered during our stay were very friendly, especially the bar staff and breakfast staff. Breakfast was tasty and had a fairly good choice - all the usual stuff you would expect to have at a buffet. The central location of the hotel was brilliant - although the rooms were amazingly quiet despite being near main roads the city centre and the train station! I found reasonable parking at the station long stay car park.

  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rebs1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Queens_Leeds, General Manager at The Queens - Leeds, responded to this review, January 28, 2014
Dear rebs1007

Thank you for posting your review, I was very pleased to read that you thoroughly enjoyed your Art Deco surroundings. Pleased too that you found the team to be extremely friendly and helpfu. I hope you have an opportunity to visit us again soon.

Warmest regards

Jacquie Hanson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Queens - Leeds

Property: The Queens - Leeds
Address: City Square, Leeds LS1 1PJ, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Leeds
#9 Romantic Hotel in Leeds
#9 Business Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Queens - Leeds 4*
Number of rooms: 215
Official Description (provided by the hotel):
As the most famous landmark hotel in Leeds, The Queens really does set the standard. Proudly positioned in the heart of City Square adjacent to the rail station and a host of other amenities, The Queens Hotel radiates a powerful allure from every inch of its immaculate white Portland stone façade. But the beautiful frontage is no façade, as you’ll discover when you step inside. The perfect balance of old character and contemporary elegance, The Queens Hotel Leeds combines its proud 1930’s Art Deco heritage with modern 4 Star luxury. Benefiting from £10.5 million in careful restoration, The Queens is the perfect Leeds hotel. A stay in any one of its 215 sophisticated bedrooms will leave you in no doubt as to why it is so well known. For the ultimate in exclusivity, book to stay in the QClub. Leeds’ only executive floor, situated at the very top of the hotel. Each of the 18 plush and peaceful bedrooms on this level has been fully refurbished and benefits from the introduction of a new executive lounge to relax in. Business types will find the hotel location extremely convenient next to the station and for meetings, conferences or grand banquets, The Queens is the only conference venue in Leeds with a 600-seater capacity to easily accommodate your eagerly anticipating guests or delegates. ... more   less 
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Also Known As:
The Queens Hotel Leeds
Queens Leeds

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