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“Central Location - typical Hilton, corporate feel”
Review of Hilton Leeds City

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Hilton Leeds City
Ranked #37 of 87 Hotels in Leeds
Harpenden, United Kingdom
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Central Location - typical Hilton, corporate feel”
Reviewed September 1, 2013

The hotel does what it says on the tin. I only needed a room for the night and the hotel is a good standard, the rooms great and overall good value for money. It does lack soul and although service was good it feels targeted at the corporate market and slightly impoersonal

Room Tip: Pay for breakfast the evening before to get discount
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, September 4, 2013
Dear Mark W
Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Please be assured that all your feedback has been noted. I am sorry if you felt the service offered to you was slightly impersonal, we do try to cater for all guest needs, and do our utmost to ensure that all guests feel valued, cared for and respected.
May I ask that you make direct contact with my PA, Janet McAteer via email: janet.mcateer@hilton.com prior to your return, and we will do our best to ensure that you receive the service and welcome that you quite rightly expect of a Hilton Hotel.
May I take this opportunity to thank you for your kind feedback and look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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West Yorks
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2013

My daughter and I stayed here for one night. We were in Leeds to watch Hairspray at the Grand Theatre. Hotel within walking distance and excellent location to the shops and restaurants. The entrance lobby isn't too great, but once you go up the escalator into the main reception area it's much better. A lovely relaxing area with coffee shop,bar and lots of sofas. Staff were very friendly and accomodating when we were asking for directions etc.We had a deluxe twin room. Comfy beds, good decor and a refurbished bathroom. Very quiet considering the proximity of the city. Would stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank talkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, September 4, 2013
Dear talkers
Thank you for taking the time to place your kind comments on Tripadvisor, and complete an online survey in regard to your recent stay at the Hilton Leeds City.
Hope you enjoyed the show at the Grand Theatre.
Great to hear that you enjoyed your stay with us and enjoyed our hotel`s location to the local shops and restaurants, the lounge area and City 3 Bar incorporating Costa Coffee to all our guests. Delighted that my team were able to assist you with directions upon request.
All your kind comments have been noted, and shared with all my team, here at the Hilton Leeds City.
May I take this opportunity to thank you for your kind feedback and look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, United Kingdom
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 30, 2013

long term fan of Hilton and not disappointed
Location brilliant and has own secure car park
rooms to a good standard as all Hiltons and nice public areas and restaurant
breakfast sausages particularly nice!
Doesn't have the wow of boutique hotels, nor the risk of disappointment that you take going outside of a chain. In short the safe quality option that never lets me down

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ParGolfer72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, September 4, 2013
Dear ParGolfer72
Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Great to hear that you enjoyed your time with us and enjoyed our hotel`s location and secure hotel car park, your allocated room, the lounge areas and Hilton Breakfast offered to you, particularly enjoying the breakfast sausage.
All your kind comments have been noted, and shared with all my team, here at the Hilton Leeds City.
We thank you for your loyalty to Hilton. May I take this opportunity to thank you for your kind feedback and look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 29, 2013

I stayed here for one night with my husband.The hotel was easy to find,after coming off the motorway.We arrived approx.1.00p.m.,however upon checking in we found we had been give a free upgrade to a suite instead of a deluxe room.(wi-fi included in the price).This was a lovely and unexpected surprise! The room was ready for us on arrival,it was very large,clean and nicely decorated.The hotel is near the train station,but we enjoyed a pleasant and quiet night's sleep.The buffet breakfast was really good,hot and with plenty of choice.The pool is a bit on the small side,but again this is a city centre hotel,so to be expected.All the staff in the hotel were very friendly,helpful and professional.There is a car-park onsite,which is a bonus.The bends are a little tight(warning signs are posted),and the overnight charge is very reasonable.Behind the hotel,is Granary Wharf,which is a lovely area besides the canal and the river.There is a good choice of restaurants and bars,and is a very pleasant area to walk,eat or drink in the evening.The hotel is ideally located for everything that Leeds city-centre has to offer.I would recommend going to the Doubletree which is close by,for a drink in there upstairs bar in the evening,as it has a good view of Leeds.Only two very small negatives:- we found the beds to be rather hard and there is not any seating directly outside the hotel for a quick cigarette(there are only 2 smoking rooms in the hotel).We really enjoyed our stay here Thank -you!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, September 4, 2013
Dear Pauline B

Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your visit to the Hilton Leeds City.
Delighted to read that you thoroughly enjoyed your stay with us and we were able to offer you a Complimentary Upgrade to a Suite.
Please be assured all your feedback has been noted and has been shared with my team here at the Hilton Leeds City.
May I take this opportunity to thank you for your kind feedback and look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flitwick, United Kingdom
1 review
Reviewed August 29, 2013

I regularly stay in this hotel as I work in Leeds, the rooms are fine, bathrooms good spec and it has a good Gym and pool. Not eaten in their resturant except for breakfast which is fine. The staff are very helpful. Main thing letting it down is the exorbitant wi fi cost if you need to use it in your room - leaves a nasty taste thinking they are exploiting [or trying too!] Wifi is available in the lobby but in this day and age charging £15 for use of wifi for 24 hours is terrible in 2013! Come on Hilton put this right!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alwaysbeablue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, August 30, 2013
Dear Alwaysbeablue

Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
All your kind comments have been noted, and shared with all my team, here at the Hilton Leeds City.
May I take this opportunity to thank you for your kind feedback.
We look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 28, 2013

I stayed here while with work for one night and found it to be very comfortable stay. I was very pleased with my room, I slept very well without and sound from outside the hotel.
The staff were friendly and professional.
The room was clean, the breakfast was great and the gym was satisfactory.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louisacoyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, August 30, 2013
Dear louisacoyne

Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your visit to the Hilton Leeds City.
All your kind comments have been noted, and shared with all my team, here at the Hilton Leeds City.
May I take this opportunity to thank you for your kind feedback and look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 27, 2013

Continued to stay here and now choose it over the Marriott and Doubletree generally (whose rates always seem about the same incidentally).

Not sure about needing a modernisation as some comments here say, its been refitted over the past 18 months and the rooms are great for me. Wifi has good coverage. Its the only hotel here with its own car park and its a few minutes undercover walk to the train station.

The hotel is 40 years old this year, was originally the Ladbrokes Draganara which then became the Hilton UK group of hotels. This was the 3rd Hilton in the UK. Although 40 years old the rooms are as modern as you could expect and the lifts were changed last year. In fact its more modern than the Doubletree over the road inside! Theres some really interesting history to this hotel and some of the staff have 10s and 20s and over service to the hotel and Leeds.

Lastly, the beds are far more comfortable.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, August 28, 2013
Dear Mark C
Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your return visits to the Hilton Leeds City.
All your kind comments have been noted, and shared with all my team, here at the Hilton Leeds City.
Delighted that you thoroughly enjoy your stays with us.
May I take this opportunity to thank you for your kind feedback and your continued loyalty.
We look forward to continue to welcome you back.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Leeds City

Property: Hilton Leeds City
Address: Neville Street, Leeds LS1 4BX, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Leeds City 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Booking.com, Priceline, Expedia, Hotwire, Hotels.com, TripOnline SA, Cheap Tickets, Evoline ltd, Cancelon, HotelQuickly and HRS so you can book your Hilton Leeds City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Leeds City Hotel Leeds
Leeds Hilton

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