Just returned from a stay at the Leeds Marriott. To be fair we stayed in the Rochester suite so can only comment on that accommodation as have not stayed in any of the other rooms. However, I can recommend the staff without question.
Our experience started well with the receptionists who signed us in; they were lovely with our 2 boys and very helpful indeed. I wish I'd noted their names to mention personally. Basically the suite was fabulous. Our boys (aged 12 and 11) were in heaven! Very large with one bedroom upstairs and one downstairs and lounge in between. Great to have the kids in their room at night watching TV whilst we were in the lounge, and not hear a thing, which if you knew our boys is no minor achievement! Initially I only had 2 small issues with the upstairs room; no storage space and no mirror-not massive crimes . Exec lounge was well stocked and very child friendly lovely staff. One of them was Paul but didn't note the name of the lady sorry. Surprisingly good wine and great selection of nighttime food.
A problem occurred in the evening when we discovered the air con wasn't working in our upstairs bedroom and it was very hot. We reported this and were immediately apologised to as maintenance were not working then and we had fans delivered to the room. However, they were too noisy to keep on all night, so that combined with a very bright fire exit sign shining into our room meant we did struggle with sleep. If the staff had not dealt with this the way they did the next morning I would not be giving such a great report. However, when I checked out somewhat tired and a bit disappointed, I was dealt with by a very professional and courteous receptionist who apologised and offered appropriate and more than fair compensation without having to go through managers, e mails etc for ages. Everyone can make mistakes and nobody/ nowhere is perfect but it is the way things are dealt with that makes all the difference, we felt respected and listened to.
We will certainly be back soon. Well done and I hope head office realise what great staff they have here.
- Official Description (provided by the hotel):
- European charm and a touch of modern elegance await you at Leeds Marriott Hotel. Located in the heart of city centre, our Leeds hotel offers unbeatable access to some of the area's most celebrated attractions. Discover our hotel on your trip to the United Kingdom. ... more less
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- Also Known As:
- Marriott Leeds
- Leeds Marriott