Check in was a little strange, the trainee receptionist called me six different names before identifying my booking! she was polite. I had booked B&B and enquired as a gold elite member whether I should change it too just Room only as the Exec lounge has good breakfast facilities, her reply was that I could eat in either. By this time I decided that it would be too much trouble to pursue an amend to my booking to remove the breakfast fee. Anyway the room was excellent as usual and the facilities at this Hotel are very good. Next morning I went down to the main breakfast room and was very disappointed. On entering the seater greeted me and off she went to find me a table. She offered a table on tis own right next to the serving station and I declined, she was not amused and walked off to another table, as I approached she just looked at me then walked away back to the front of house leaving a server to pick up the pieces. Not Marriott service standards!
Overall this is a good hotel and delivers the usual Marriott Standards, but as we know, you are only as good as your weakest link!
- Official Description (provided by the hotel):
- European charm and a touch of modern elegance await you at the Leeds Marriott Hotel. Located in the heart of city centre, we offer unbeatable access to some of Leeds' most celebrated attractions. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Leeds
- Leeds Marriott