Stayed at the Marriott on Saturday 13th October 2012, we had booked an executive room on the third floor at the front of the hotel looking out over the main entrance of the hotel.
First impressions were excellent, the staff are very friendly and polite the hotel looks very smart and upmarket.
The executive room was lovely, the executive lounge was comfortable and relaxing at this point the hotel had top marks.
I used the gym which was ok and then ordered room service, which was the best curry I had tasted in along time from the in house Indian restaurant.
At midnight tried to go to sleep this is were it all went wrong because the room was overlooking the square, people were using a cut through from the main road boars lane to the road at the back of the hotel.
This resulted in noise from 10pm until at least 5am, at one point a group of four people chanting outside of the hotel entrance at 2.30am waiting for a taxi pick up, the hotel reception did not intervene.
The constant horn blowing of taxis again went on until at least 5am, I understood that locals council had a law preventing taxis using there horn after midnight in residential areas???.
The overall result was no sleep for the night, and then a 2 hour drive to complete that morning, thanks Marriott.
We rang reception and complained and they offered us earplugs as some form of compensation!!.
No apology was offered or discount just a blank look as if the staff were blissfully unaware of this issue.
Marriott need to address this issue otherwise they ae going to lose a lot of business and keep having negative reviews placed on trip advisor.
The windows need to be soundproof to a higher standard or the square needs to be gated off to stop the drunks wondering through from boar lane.
Really disappointed in our stay as this massively changed my opinion of the hotel especially at £150 for a executive room come on Marriott sort it out or lose your returning customers.
- Official Description (provided by the hotel):
- European charm and a touch of modern elegance await you at the Leeds Marriott Hotel. Located in the heart of city centre, we offer unbeatable access to some of Leeds' most celebrated attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, getaroom.com, Travelocity, Orbitz, Hotwire, HotelQuickly, Cancelon and TripOnline SA so you can book your Leeds Marriott Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Leeds
- Leeds Marriott