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“ROTTEN FOOD IN MINIBAR!!!!!!STAY AWAY!!!!”
1 of 5 bubbles Review of Crowne Plaza Leeds

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Crowne Plaza Leeds
Ranked #18 of 86 Hotels in Leeds
Certificate of Excellence
Manchester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“ROTTEN FOOD IN MINIBAR!!!!!!STAY AWAY!!!!”
1 of 5 bubbles Reviewed March 15, 2010

I stayed here in march 2010 hoping to have a great night in Leeds city. I was with my girlfriend who invited 2 of her friends to come with us and actually recommended the Crowne Plaza as its usually great (Manchester is lovely)- But as soon as we stepped foot in the room we had problems. There was a spider on the ceiling the rooms were freezing cold , really dated and curtains that were covered in dust - This was in a superior room!!!We complained to the duty manager as our friends room was exactly the same. (Clearly not just a one off!!!)The manager showed us 2 more rooms which were also executive rooms and they were just as bad. Due to there being no suites available and all other hotels in the city were fully booked we were forced to stay in this room. I then went to the minibar and discovered it to be only half full but also containing a rotten cookie of some sort from a previous customer!!!!I was disgusted and called for management AGAIN!
Our friends room had a blood stain on the floor, toilet stank of wee and they were just as unimpressed as we were- we were ashamed to have recommended such a TERRIBLE HOTEL!
The list goes on: broken sink, no bath robes, half filled kettle remained from previous customers etc etc.
This hotel really does not live up to crowne plaza standards- they should be ashamed to have their name on it. To be honest I'd rather have stayed in a Premier inn than here. Oh, and to top it all off we asked for a wake up call the following morning which we never got!!! Management offered us free car parking for all our troubles??
On a final note, NEVER GO HERE, it's dirty, dated, old and rotting- stay away from crowne plaza leeds!!!!

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank McKenna1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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New Delhi
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed January 28, 2010

The hotel is a bit old but comfortable and well maintained. The staff is excellent and is ever willing to help (Awesome attitude). we had a great stay

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jazz1859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLeeds, General Manager at Crowne Plaza Leeds, responded to this review, February 8, 2010
Dear Sirs

Thank you for your feedback, which has been shared with me by Trip Advisor, following your recent stay at the Crowne Plaza Leeds.

Here at the Crowne Plaza Leeds our goal is to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas, take the necessary actions and focus our attentions on any areas that we may be able to improve upon.

Thank you once again for your vaulable feeback and we hope to welcome you back to the Crowne Plaza Leeds in the not too distant future.

Yours faithfully

Matt Byram | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed January 25, 2010

I really wouldnt stay here, save your money and go elsewhere. Its tatty , dated and not particularly clean . Couldnt wait to leave ! Dont waste your money on it

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Baliaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLeeds, General Manager at Crowne Plaza Leeds, responded to this review, February 8, 2010
Dear Sirs
Thank you for your feedback regarding your experience with us here at the Crowne Plaza Leeds. I apologise for any inconvenience this situation may have caused you.

Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this.

The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future. As I am not aware of any specific feedback left during your stay, I would welcome any further detail that you may be able to provide and this would also allow me the opportunity to address your concerns, for reference, my email address is matt.byram@ihg.com

In respect of your comments regarding the condition of the hotel, again I can only apologise for the fact that this fell short of meeting your expectations. Within the hotel, we are working closely with our owners to modernise various areas of the and we do have some capital projects scheduled during 2010.

On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds.
Yours faithfully

Matt Byram | General Manager
Crowne Plaza Leeds | Wellington Street, Leeds, LS1 4DL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 18, 2010

Have stayed in this Hotel on many occasions. It is overall a good hotel but I agree with the comments that it is not equal to other Crowne Plaza's I have stayed in such as Manchester and Birmingham. However, it does have one significant advantage over these other properties-the leisure facilities which are excellent.
The rooms are rather dated and lacking in modern bathrooms and flat screen TV's but they are generally clean and comfortable with nice duvet covers and plenty of room. They could really do with being updated in order to compete with the others.
The rate that we stay on does not usually include breakfast but if you ask at Reception the day before you can get it for a tenner each, which is excellent value as the quality of the food is good and the cooked selection is especially good-not anaemic as it is in many places.
In terms of location this Hotel is excellent, a short walk from the main bar/eating area of Leeds (Greek Street) and fairly close to the main shopping area. The Hotel is generally quiet and easy to get to by car or from Leeds station.
I have not eaten in the restaurant at night but the range of places in close proximity renders it unnecessary. There is a Pizza Express, Living Room and Blackhouse Grill within walking distance, among many others.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lilbeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, England
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed December 7, 2009

The Crowne Plaza is in a good position on Wellington St. for Leeds centre & shops. We stayed for 3 nights but only visited the bar for snacks & drinks. Our overall impression was of a pretty average hotel, the food menus were expensive and the staff indifferent.
We ate at : Mia Mobo (just down the street) - pretty good, Mumtaz, Chadwick St. (on the recommendation of an Asian friend) opulent & impressive but we just didn't click with the food -didn't help matters that the restaurant was dry and our waiter's body odour nearly curdled my strawberry lassi !!

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaleighRimmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 30, 2009

i stayed at this hotel on sat 28 nov for a night out in leeds. whilst out got a phone call to inform me my car had been broken into in their cctv car park!! they were not very apologetic and the only thing they offered me as a goodwill gesture was that i did not have to pay the parking fee (why thankyou!!). i will never saty here agin they have poor customer service the manager has still not called me and its 2 days later!!

  • Stayed November 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dmcoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed November 12, 2009

Good building with large rooms should be great, however staff and management show no interest in guests. Complaints are treated with indifference.

Stayed November 2009, traveled on business
Helpful?
4 Thank AteUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Leeds

Property: Crowne Plaza Leeds
Address: Wellington Street, Leeds LS1 4DL, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Leeds
#12 Luxury Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Leeds 4*
Number of rooms: 135
Official Description (provided by the hotel):
Modern Hotel located in downtown area, 1/4 mile from Leeds train station. ... more   less 
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Also Known As:
Crowne Plaza Leeds Hotel Leeds
Leeds Crowne Plaza

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