I took my girlfriend for a surprise meal and everything was flawless. We were running 30 minutes late and had already rang to let them know. We were told we may have to wait at the bar at the worst. Finally we arrived into the glamorous venue, to find that our table had been kept for us. Other couples were made to wait at the bar. This was considered to be the highest of courtesies considering it had been booked for a while and was more than appreciated considering the rarity of the occasion.
The menu was a joy to read and likewise with the drinks menu. We were delighted with the fresh breads that began our meal. Our starter was a step-up in terms of taste and was a great welcome for what was to come. Soon after the plates for our starter were taken, our waitress visited with a board, explaining every single cut of meat available and asking how we liked our steaks cooked and suggesting the appropriate type.
The main soon came and was an absolutely beautiful dish. The steak was hands-down the best I have ever had! Juicy and soft yet jam-packed with flavour. Although both me and my girlfriend were overjoyed with the quality of the food, we both agree that this was not what made our visit.
The staff in particular were attentive, friendly, knowledgeable and most of all willing to listen. In particular the manager at Gaucho's a Stephen Oliver. Our waitress was busy with a larger table, which is where Stephen stepped in. By nature managers do not enjoy getting their hands 'dirty' but Stephen led by example. Within minutes me and my girlfriend were laughing and singing the praises of the staff. He created a personal repor with us, making us feel comfortable and like we could honestly ask for anything we needed. NOTHING was too much for Stephen. He is a credit to Gaucho's and is someone I would recommend any customer to ask for by name!
Alexander & Carolyn
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.