I have been left no choice but to publically review this hotel due to the lack of communication from the hotel itself. This is first time I have ever been compelled to post a review of a hotel on trip advisor.
My husband and I stayed at the New Ellington in December 2013 to undertake some Christmas shopping. We found the hotel to be lovely and the staff to be very pleasant. As advertised on the website and offered to us when we arrived we parked our car in the hotel car park. Upon check out we were horrified to find a parking ticket on our car demanding a payment of £100! (We had already paid the car parking fee to the receptionist for the duration of our stay). We presented the ticket to the receptionist, who took the ticket from us and told us not to worry. We have subsequently been contacted by a private car parking company demanding that we pay them the fine. When we referred this to the hotel the management staff have refused to speak to us and have not responded to any communication sent to them. We have found this treatment by the hotel appalling and has ruined what was otherwise an excellent impression of the hotel. We have now received a letter from a debt collection agency on behalf of the hotels car park.
I would NOT recommend this hotel to anyone and would warn anyone that staying here may result in undue harassment and unfounded demands for payment!!
- Official Description (provided by the hotel):
- The New Ellington Leeds nestles amongst a row of Georgian buildings in the heart of the financial district of Leeds. Through its doors you will find distinguished and discreet personalised service. You'll find our decor sleek, stylish and warm and our facilities offer the height of functionality. Once inside you will not want to leave.Location is second to none, with culture and posh shopping all moments away from The New Ellington - but amidst the bustle of commerce and the vibrant nightlife, The New Ellington is a haven of serenity. A luxury boutique hotel par excellence -expect Egyptian cotton bed linen, luxury toiletries, comfortable beds, 24 hours in-room dinning, cocktails to die for and fabulous breakfast. Our guestrooms are immensely comfortable, uncluttered and equipped with state of the art technology, complimentary wireless and hard-wired Internet access, entertainment hubs offering connection for ipods, laptop output and high-definition TV input, Nespresso coffee machines, rainforest shower heads and 32 -inch flat screen televisions complete the picture. ... more less
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- Also Known As:
- The New Ellington Hotel Leeds
- Ellington Hotel Leeds