Generally was very good, however it was spoilt by a very noisy air con unit (which other reviews have complained about).
Arrival: the staff were okay and friendly as much as they could be whilst retaining their cool and trendy stance. Reception and bar area was nice.
Room: Decent size for a city centre hotel and well decorated, we have booked a king size bed which was very comfortable. However...our air con unit started vibrating nosily after been on for about 30 minutes. As we only discovered this at 11pm did not try to change rooms, did try the unit several times but had the same result. It got worse because something else in the building then caused to vibrate in the middle of the night ruining sleep.
When I raised this with staff when checking out (the people ahead of me at checkout also had similar issues with their air con) the response was that they’d get it fixed. We had lost a night’s sleep and would have expected them to have tried a bit harder, maybe a discount next time or waiver the two drinks we had from the bar as a token gesture.
Other little things then become an issue, breakfast was set out without plates at the fruit counter and overhearing about hair gel of the staff talking too loudly, tea and coffee wasn’t restocked in the room etc. Small things but with the air con issue feel this place was trying to focus too hard on its boutique status and if they are not careful will lose sight of customer service.
Shame, could have been great – failed to deliver
- Official Description (provided by the hotel):
- The New Ellington Leeds nestles amongst a row of Georgian buildings in the heart of the financial district of Leeds. Through its doors you will find distinguished and discreet personalised service. You'll find our decor sleek, stylish and warm and our facilities offer the height of functionality. Once inside you will not want to leave.Location is second to none, with culture and posh shopping all moments away from The New Ellington - but amidst the bustle of commerce and the vibrant nightlife, The New Ellington is a haven of serenity. A luxury boutique hotel par excellence -expect Egyptian cotton bed linen, luxury toiletries, comfortable beds, 24 hours in-room dinning, cocktails to die for and fabulous breakfast. Our guestrooms are immensely comfortable, uncluttered and equipped with state of the art technology, complimentary wireless and hard-wired Internet access, entertainment hubs offering connection for ipods, laptop output and high-definition TV input, Nespresso coffee machines, rainforest shower heads and 32 -inch flat screen televisions complete the picture. ... more less
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- Also Known As:
- The New Ellington Hotel Leeds
- Ellington Hotel Leeds