I purchased a Groupon deal in January for a booking I needed in March. The booking was for a birthday meal which is why I booked it in advance. The smallprint said weekend bookings were limited and to check with the restaurant. I did this and when the "manager" realised it was a groupon deal, she told me I could not use this for weekends...I pointed out this was not in the terms of the deal and she reluctantly booked me in.
Today (the day before my booking), I have received a voicemail that says they have a dicrepancy with Groupon and are not honouring the bookings. I have since noticed that my money has been refunded but I am extremely dissapointed that the restaurant choose to give me one days notice for a birthday booking!
It gets better!!!
On the message left on my phone, the manager clearly says she can honour the booking and can give us 50% off the price...I call her back to confirm this. She then tells me she can only offer 30% off but if I am willing to move my booking to another day between Sunday-Thursday, she will give me 50% off. I advised that this is a birthday booking and it has to take place on the original date. I also pointed out that she had specified on her message that I could indeed have 50% off and this was denied!
Does this so-called manager not realise that the her "discrepancy" with Groupon is not my fault and really should not inconvenience me and instead of dissapointing me further, she should try and manager my expectations?!?!
I am disgusted by the poor customer service I have received and will never return or recommend this restaurant to anyone!
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