I attended a surprise birthday party for a friend on saturday night. We were not allowed to buy drinks at the bar which is a first for any restaurant I have ever visited. The service was very slow, unacceptable to have to wait 30mins for a drink and an hour between starters and main course. The table was very cramped, people had to move their own settings to the end of the table just to fit in. When the bill arrived which was approx £400, we were then told we had to pay a compulsory service charge of approx £38! This had not been mentioned at the time of booking or when we arrived. Although the food was excellent, the whole experience spoiled the end of what was supposed to be an enjoyable night. Will not be going to Zizzi's again, very unprofessional.
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