Although we were aware of the ‘no frills’ aspect, I’m not sure anything could prepare us for the experience of dining at Karachi restaurant. As other reviewers have mentioned, this establishment has been endorsed by Rick Stein, and I agree that the food is good considering the low prices. I do wonder, however, whether the experience overall really is ‘good value.’ I’m still thinking about this, but I feel I may reach the conclusion that I would be willing to accept a larger bill if the customer service matched the quality of the food, and that the £10 a head we paid works as a trade off.
For example, although he wasn’t rude in an obvious way, our waiter kept dialogue to the bare minimum. To indicate that he wanted to take our order, he walked up to our table and stated ‘yes.’ The restaurant wasn’t overly busy, so it’s not that he was just too busy to make conversation. I also don’t believe there is a language barrier, as he seemed to understand everything we told him. When we asked where the nearest cash point is, he pointed in the general direction and said ‘near the college,’ then walked away before we could ask any follow up questions.
Other aspects of our visit that I found rather odd include the fact that customers are expected to either eat with their hands or help themselves to cutlery, without any explicit advice such as a sign to inform you to do so. Paying cash is also, in my opinion, quite unusual for a restaurant in the UK. We also had to guess that we were expected to go to the counter to pay, rather than requesting a bill. This restaurant serves good food, but is an odd place.